INFINITI of Van Nuys - Service Center

Excellent Service Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recen Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recently I had a flat. I drove in to the dealership, spoke with Rick and he helped me with a new tire and dealt with a recall issue that I completely forgot about. Lastly, he told me that he replaced the battery in my key because it appeared to be going out. He did all of these things that were on my mind but had forgotten about. This is exactly the type of employee you need to really WOW your customers. I can't say enough good things about my Infinity and the service that I have received. More

Great Service I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steve I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steven Chen answered and helped me right away. I brought my vehicle in unexpectedly on a busy Friday afternoon but was treated as if I had an appointment all along. I truly appreciated the kind, thorough service I received. More

Infiniti Recall They were fantastic. I had been dealing with another dealership, since buying my car. They often tried to up-sell me on service that wasn't needed. They were fantastic. I had been dealing with another dealership, since buying my car. They often tried to up-sell me on service that wasn't needed. And when it was time for this recall, they told me that they had the part on numerous occasions. Just to find out that they had lied to me. Infiniti of Van Nuys is a refreshing start-over with Inifiniti. Honestly, courteous and all around great service. Steve is a great to deal with. More

Happppy Customer! Having to get my car service it's always a great experience, not to mention the outstanding customer service and knowledge in handling my concerns I r Having to get my car service it's always a great experience, not to mention the outstanding customer service and knowledge in handling my concerns I receive from Rick Robinson.... Keep up the great service. More

Excellent Rick Robinson was awesome to deal with, he made the whole visit painless. I had parts that were under warranty that I didnt k now about and he replac Rick Robinson was awesome to deal with, he made the whole visit painless. I had parts that were under warranty that I didnt k now about and he replaced them. More

Difficult Problem Solved David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information systems. There were some glitches, no fault of "team Infiniti", but they persisted until the right parts were secured and the installation could be done correctly. David kept us informed at every step and we are very grateful that he made the extra effort. We have owned three Infiniti cars during a period of over 20 years and we wouldn't take our cars to any other dealership. More

Great service department I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and my car as well as any dealership with which I have done business in the past. Rick knows me when I come in and always knows what I need even before I tell him. My car is always ready when he says it will be and he makes sure I am fully satisfied before I leave the dealership. I cannot say enough good things about the service department and especially Rick. More

Worst Service Ever! Macanic was extreamy DISHONEST. Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealersh Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000. More

Best Service Advice You will Find (Steven Chin) Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need. More

Infinity Van Nuys Service Rocks Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate t Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate their special discounted service offers that they run from time to time. . More