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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
686 Reviews

686 Reviews of INFINITI of Van Nuys - Service Center

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June 05, 2025

Great service! Professional and timely service. Great environment and hospitality service. Great communication for completing service requests. More

by NBROWNSHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
June 05, 2025

The level of customer service Rudy provides is what keeps me coming back. I would never go to a dealer for a regular service, but now it’s the only place o go. More

by jimmyorellana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Ruiz
June 05, 2025

I was quoted one price and when I picked up my car the bill was much higher than what I was quoted. Aside from that the service was good. More

by NYC86TACA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wishengrad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Safian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Movses Dzhansyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Sepanian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Arreola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Very easy to fix appointment. Valet service. Clear instructions. Luis Rodriguez was excellent. Everything done as committed and on time. More

by atulp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
June 03, 2025

I was greeted promptly and well taken care of. My service was done in a timely manner. More

by andrewperry34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Friendly and effective, always very helpful and gets the car serviced as promised without delays More

by JILLEVANS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

The level of professionalism is outstanding. Luis and Ronald know how to make you feel welcomed More

by Blueomar6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Rodriguez
June 02, 2025

Luis does a great job. He is not pushy like other guys I've had in the past and is very helpful. More

by Jwong_bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez did a great job
June 02, 2025

Great customer service. Thank you, Santiago Baez. My car was serviced quickly with no issues. More

by susanbjamerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Baez
June 02, 2025

Mr. Santiago treated me very well with his professional skills. I been able to communicate with text for information. More

by rahel_haym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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