INFINITI of Van Nuys - Service Center

Steven Chen Highly recommend I love coming to the dealership and Steven does excellent job every time, he is very knowledgeable and recommend the right services. Highly recommend I love coming to the dealership and Steven does excellent job every time, he is very knowledgeable and recommend the right services. Got me parts installed in no time and ensured the follow up More

Service department I took my G 37 for a regular maintenance service. As usual, my experience with Infiniti of Van Nuys has been very pleasant and professional. Tha I took my G 37 for a regular maintenance service. As usual, my experience with Infiniti of Van Nuys has been very pleasant and professional. Thank you. Federico More

Great Experience David Rooke (Sales Consultant) was exceptional, very professional and outgoing. He made my experience at the dealer very comfortable. Dave when out mo David Rooke (Sales Consultant) was exceptional, very professional and outgoing. He made my experience at the dealer very comfortable. Dave when out more of he's way to make sure everything was taken care of. Very Experience and I would recomemend him to anybody.. More

Rick in service is the absolute best I had a huge mainenence issue with my car and I was not very trusting that the service department would help me and be honest. When I met Rick the fir I had a huge mainenence issue with my car and I was not very trusting that the service department would help me and be honest. When I met Rick the first thing he said is you came to the right guy and I'm gonna take care of it and he did just that. I can't thank Rick enough for all he did to make sure I was comfortable and all my needs were met and addressed. My car is all fixed and running like new and I honestly thank god for all of Ricks help and expertise because now I know my children are safe and that our car is going to last us for a very long time. Rick is such a professional and stays true to his word, he is honest and doesn't try to oversell things that are not needed. I would recommend anyone who needs service done and wants a real ho eat opinion and efficient service go and ask for Rick he will get the job done and you can thank me later. More

Outstanding excellent service I bought my infiniti from this dealership in 2007 and other than once, I haven't had a reason to visit again because I have a local mechanic I give bu I bought my infiniti from this dealership in 2007 and other than once, I haven't had a reason to visit again because I have a local mechanic I give business too. However, my remotes wouldn't work, wouldn't open the door or allow me to get the car started without one heck of a hassle so today I took it in. I had no appointment but they saw to my needs very quickly and the consultant they provided was excellent. Really efficient, pleasant and patient with my questions. They should be very proud to have Steven Chen as one of their employees. He arranged for a car to take me back to my office while they checked for the problem and 2 hours later called to say the car was ready, their was a recall on the remotes and he had replaced them with new ones and their was not one cent charge. He sent a car to pick me up so I could get my car back. I could not have asked for better service. Thank you Steven and the staff in the service department for making my day a lot easier. More

Outstanding customer service Rick Robinson has been my service professional for years. And is the only person I go to , he is outstanding, gives amazing customer service and reall Rick Robinson has been my service professional for years. And is the only person I go to , he is outstanding, gives amazing customer service and really walks you though your car and what is needed. He makes the experience so friendly and easy. Thank you!!! More

Really nice service and friendly We went there with my wife for oil change. Rick was really friendly and he give us qick great service. Thank you Rick. See you again thanks. Sercan We went there with my wife for oil change. Rick was really friendly and he give us qick great service. Thank you Rick. See you again thanks. Sercan More

Excellent bought 4 cars from u guys still the same Excell Bought 4 card from infiniti van nuys and still the same excellent service unbelievable ty guys Ricky your the best ty for everything ricky numerou Bought 4 card from infiniti van nuys and still the same excellent service unbelievable ty guys Ricky your the best ty for everything ricky numerous uno More

Excellent Service Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recen Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recently I had a flat. I drove in to the dealership, spoke with Rick and he helped me with a new tire and dealt with a recall issue that I completely forgot about. Lastly, he told me that he replaced the battery in my key because it appeared to be going out. He did all of these things that were on my mind but had forgotten about. This is exactly the type of employee you need to really WOW your customers. I can't say enough good things about my Infinity and the service that I have received. More

Great Service I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steve I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steven Chen answered and helped me right away. I brought my vehicle in unexpectedly on a busy Friday afternoon but was treated as if I had an appointment all along. I truly appreciated the kind, thorough service I received. More