INFINITI of Van Nuys - Service Center

Steering wheel vibration Very friendly crew. They checked me in the first minute even though I had not make an appointment. They checked my tires and balanced them for free to Very friendly crew. They checked me in the first minute even though I had not make an appointment. They checked my tires and balanced them for free to fix the minor vibration I had over speed of 70 mph. I love this dealership and will be recommending it all my friends and family. More

Amazing experience !!! Brought my 2017 Infiniti Q50 RS400 in for service and Angie took care of everything!!!!! Thank you so much Angie. Great place, great service, GREAT ST Brought my 2017 Infiniti Q50 RS400 in for service and Angie took care of everything!!!!! Thank you so much Angie. Great place, great service, GREAT STAFF! More

SEVICE DEPT THE SERVICE DEPT. WAS GREAT, EVERYONE WAS REALLY HELPFUL AND IT WAS EASY FOR ME TO DROP THE CAR OFF AND GET THE SHUTTLE TO WORK. SPECIAL THANKS TO R THE SERVICE DEPT. WAS GREAT, EVERYONE WAS REALLY HELPFUL AND IT WAS EASY FOR ME TO DROP THE CAR OFF AND GET THE SHUTTLE TO WORK. SPECIAL THANKS TO RICK ROBINSON, NICE TO HAVE SOMEONE THERE THAT IS FRIENDLY AND KNOWS HIS WORK.. More

Great Experience! Angie ELVIR took great care of me. She was extremely courteous and completely transparent of each line item being serviced. She also offered great in Angie ELVIR took great care of me. She was extremely courteous and completely transparent of each line item being serviced. She also offered great incentives based on my VIP customer loyalty status and covered any repairs that were still covered under my warranty. More

First visit I was very pleased with the service prompt and knowledgeable agent explain to me the process of how they going to handle finding out my cars problem . I was very pleased with the service prompt and knowledgeable agent explain to me the process of how they going to handle finding out my cars problem . My Waite time was about 4 hours so I was offered shuttle home and beck as a part of there taking care of customers, I was very happy with that because I reather spend that time at home relaxing. More

Excellent service experience I've been gettinng my cars service at Van Nuys of Infiniti for over ten years. The people who work in the service department is the reason I keep comi I've been gettinng my cars service at Van Nuys of Infiniti for over ten years. The people who work in the service department is the reason I keep coming back. Starting with David Gonzalez, he is just the best. Always kind and patient. More

Great Customer Service Infiniti Van Nuys has the best customer service. You are greeted when you arrive, your name is noted for your service advisor regardless if you have a Infiniti Van Nuys has the best customer service. You are greeted when you arrive, your name is noted for your service advisor regardless if you have an appointment or not. My first service was handled by Adam and ever since I only request him. He is friendly, knowledgeable, funny and thorough. He explains what the service entails and provides a good estimate of the service length. I know he will communicate if there are any issues or changes to the service. He knows I work by LAX and will help coordinate a loaner vehicle so I can get to work while my car is being serviced. Ask for Adam Tran! More

Fast service! Victor was very helpful! The service was a excellent and very fast. I definitely recommend working with Victor to get the job done right way! Victor was very helpful! The service was a excellent and very fast. I definitely recommend working with Victor to get the job done right way! More

Service with a smile After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that my service warranty for my 2007 G35 was still in force, and was due to expire this July'17. Always looking out for his customers, I was advised to leave my car there, at the dealership, for a thorough inspection. After having the thorough inspection, I was advised that there were other problems that needed to be repaired, that I was unaware of. I was given a loaner, while my car was being inspected, and ultimately repaired. David went well beyond his normal responsibilities, and repaired everything, using the extended warranty. My car is now in perfect condition. This is not only a story about the efficiency of the car dealership, but about a service advisor (David Gonzales) who went the extra mile to satisfy one of his customers. More

Service Visit Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I init Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I initially brought my car in for an oil change, but they did a comprehensive inspection and found that my break pads needed to be replaced. Ronald called me and gave me several options and when I decided to do the breaks on the same day, he gave me a good discount. He called me again when the car was ready, which was 20 minutes earlier than the time he promised. I enjoy bringing my car for service to the Infiniti of Van Nuys, as I always have great experience there. Everyone is friendly and knowledgeable and the waiting room is very comfortable with free coffee and freshly baked cookies. More