INFINITI of Van Nuys - Service Center

Great service by all the team! Luis who is the service manager went above and beyond to make us a happy customer. Our car had a recall and they took care of everything before sched Luis who is the service manager went above and beyond to make us a happy customer. Our car had a recall and they took care of everything before schedule. More

Professional service. Service advisor Resty is committed that the customers are well satisfied and the entire service Sept. team. Great.shuttle service and friendly staff Service advisor Resty is committed that the customers are well satisfied and the entire service Sept. team. Great.shuttle service and friendly staff in the admin. The location and facility is suitable as well. Thank you! More

Very helpful and great attitude towards customers Great answered all my questions and help out thru the whole service will come back will come back for the great friendly environment and the place was Great answered all my questions and help out thru the whole service will come back will come back for the great friendly environment and the place was also very clean and and neat as well More

Recall for the car and muffler heat shield was broken When I made the appointment I requested for a loaner car. They said no problem I just have to make the appointment a week advance. They scheduled my a When I made the appointment I requested for a loaner car. They said no problem I just have to make the appointment a week advance. They scheduled my appointment a week after so I can have a car to go back to work. When I got to my appointment they refused to give me a car because they said they didn't have any. I got very upset because I do auditing and I drive around and I asked to speak with the supervisor, They told me they couldn't do anything because they didn't see anything on the system about a loaning me a car. I told them who I spoke with and to get me to that person or the manager because I got very frustrated that they would lie to me. Infiniti is my 2nd car from that dealer and I never had any problems in the past. After going back to work they were nice enough to loan me a car and give me a free oil change for going thru the frustration. Customer service people were nice and happy. One thing I would recommend is to get more cars to loan people when they're dropping off for service. Lot of times parts are not available and it takes several days for us to get the car back. In L.A you need cars to get around, especially when working. Lot of us drive around for work we can't just use UBER or your transportation just get dropped off. More

I received the service required and explanations for the car maintenance. I had an issue with my appointment but it was quickly solved, so I didn’t have to come back! Great service and explanations for the car maintenance. I had an issue with my appointment but it was quickly solved, so I didn’t have to come back! Great service experience! More

POOR CUSTOMER SERVICE I brought my car in for service and the service was not performed correctly. I had to bring my car back into the dealership. I had asked for a loane I brought my car in for service and the service was not performed correctly. I had to bring my car back into the dealership. I had asked for a loaner car and was not given one. Today, while I was present at the dealership, I spoke with Ronald the service manager. He was not responsive and had a piss poor attitude. At this service dealership, you are not treated well. I bought a Infinity and would like some customer service. Definitely would never purchase a Infinity. Lexus here I come! More

Awesome! Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask. More

Service Experience Excellent service from Resty - he discussed everything with me and gave guidance on what would be necessary for my next service. If Resty is not avai Excellent service from Resty - he discussed everything with me and gave guidance on what would be necessary for my next service. If Resty is not available I can always depend on David Gonzales More

Service, plus I've been doing business with this dealership since 2003, and have always had great service. My latest experience with my 2007 G35 was positive as we I've been doing business with this dealership since 2003, and have always had great service. My latest experience with my 2007 G35 was positive as well. My service person is David Gonzales, who has always been there for me, making sure that the proper services were performed. My latest introduction to the staff was Jonathan Ong, who could not have been more professional. More

Eric is Awesome!!! Real standup guy! I went into the dealership for my first oil change. It turned out that there were also some majors items that needed to be replaced. If it wasn't for I went into the dealership for my first oil change. It turned out that there were also some majors items that needed to be replaced. If it wasn't for Eric and the team, there could have been some major work needed in the future that might have not been covered by warranty. Not only was my oil change complimentary, but the major items were replaced replaced for free since they were under the terms of my warranty. I was extremely satisfied with the customer service and level of professionalism. I definitely recommend this dealership for service. More