INFINITI of Van Nuys - Service Center

Santiago was excellent at helping us out and coordinating our services. He listened to what we needed and kept the lines of communication open, until the job was done. our services. He listened to what we needed and kept the lines of communication open, until the job was done. More

Santiago has been great very responsive and helpful. The shuttle service was great very easy The shuttle service was great very easy More

Great Service from Movses ! ! Very professional individual and helped us with all questions and concerns. We are very happy with the new car and service we received. Thank you ! Very professional individual and helped us with all questions and concerns. We are very happy with the new car and service we received. Thank you ! More

great service. convenient. have used them for over 10 years. I love the concierge service. Carlos picked up my car. He's always professional. rudy is my usual go to convenient. have used them for over 10 years. I love the concierge service. Carlos picked up my car. He's always professional. rudy is my usual go to, but he was out. Still received great service. More

The service consultant was very knowledgeable and arranged for the work to get done very quickly. arranged for the work to get done very quickly. More

They lied and said my lease was up when doing a buyout now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded fo now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded for that amount, they lied. It wasn't $38,000 value it was $29,000. So now I'm stuck with this car which was only $550 car note to $800 Carnote with 798 credit score. They explained that it will not take my credit score down , and it went down to 757. They completely lied in my face and when I told a manager, the only thing said was, she'll talk to her employees in finance. I've been a customer over 7yrs and this how they treat people in Van Nuys. Never been late on a payment, never asked for an extension, they LITERALLY played me. My car when I purchased was $53,000 my new contract for the buyout went to $58,000. I'm literally starting over from scratch as if my 3yr payments was NOTHING. In this office, it isn't Black friendly at all, it's Bias and they did when they needed to do for me to be stuck. I HATE THIS PLACE More

Luis was great ! Very attentive and understanding. I honestly did not have any issues and any questions I did have were at some point just naturally answered themselv Very attentive and understanding. I honestly did not have any issues and any questions I did have were at some point just naturally answered themselves. Definitely coming back! More

Good service they help and communicate very well and I would recommend bringing your Infiniti here. would recommend bringing your Infiniti here. More

Always the go to for my car service I’ve been taking my car for almost five yrs and I have had the best service advisor Rudy Ruiz. He keeps my car up to date and if there’s ever a problem he has that to my car for almost five yrs and I have had the best service advisor Rudy Ruiz. He keeps my car up to date and if there’s ever a problem he has that to my knowledge so I am aware of it and I had a properly attention to my car needing a transmission repare and they were quick to tell me that I needed it replace and I was able to leave it and they provided me a loaner to continue my day to day to commute. I got my car back and it is better then ever. More

One of the best experiences a customer can have at a dealership. Santiago was great, thorough, and kept me and my family updates through the process (major service done). Every staff member remained dealership. Santiago was great, thorough, and kept me and my family updates through the process (major service done). Every staff member remained polite at this location. I will only go to this location for services for the foreseeable future as a Infiniti member More