INFINITI of Van Nuys - Service Center

NOT BAD They delivered on time for my regular maintenance service but I did not hear about the other thing I complained which is the excess leather coming out They delivered on time for my regular maintenance service but I did not hear about the other thing I complained which is the excess leather coming out on top of mu dashboard (glove compartment side). More

Patty was awesome Since I did arrive the first time, Patty was very profesional, friendly and very knowledgeable about my situation, I will definitely will come back ag Since I did arrive the first time, Patty was very profesional, friendly and very knowledgeable about my situation, I will definitely will come back again. More

Getting the Job Done It was an oil change and a noise issue. On a test drive the mechanic found the noise and my car stayed for a week, The dealer provided a loner and rep It was an oil change and a noise issue. On a test drive the mechanic found the noise and my car stayed for a week, The dealer provided a loner and repairs were completed. Raski (service rep) kept me informed and so far so good. I am happy with the outcome. I have been coming to this dealer since day for all our services. The decor is nice and i was able to get some work done while waiting. More

No follow ups I took my car for a simple oil change and my car was damaged front drivers side. I had to take two days off work because of this it took 10 days for I took my car for a simple oil change and my car was damaged front drivers side. I had to take two days off work because of this it took 10 days for me to get it back I had to to keep on calling to get information of the car repair in order to get updates. The repair was done right but lack of communication. More

Saved transmission from the dead I have a 2011 Infiniti whose transmission fluid was contaminated. The first mechanic told me the transmission had to be replaced, but Ronald and his t I have a 2011 Infiniti whose transmission fluid was contaminated. The first mechanic told me the transmission had to be replaced, but Ronald and his team were able to save it. Which is why I had it towed from WLA to Van Nuys..no joke. Ronald was responsive, patient and thorough in helping me through this near-death car crisis. In general, I'm not a fan of taking cars to the dealer, but in this case it was the best choice I could have made. More

Great! Did regular oil change. Took hour and a half for service, which is a little bit longer than I expected but it’s all good! Did regular oil change. Took hour and a half for service, which is a little bit longer than I expected but it’s all good! More

New owner, same good service department. Very expensive insurance claim repair. Diagnosed, advised, liased with the insurance company. Took time to get the part, after that all went smoothly. Very expensive insurance claim repair. Diagnosed, advised, liased with the insurance company. Took time to get the part, after that all went smoothly. Appreciate the help of former service advisor Adam Tran, and final supervision of the job by Resty Tiango. More

Could be better I had an 8:15am appointment to review a whistle from my car. The service department has 'fixed' this whistle two times in the past. I brought the car I had an 8:15am appointment to review a whistle from my car. The service department has 'fixed' this whistle two times in the past. I brought the car in because the whistle was happening again... Both times it was fixed I got my car back the same day. On this day I didn't get a call until after 4 o'clock that my car was not going to be ready the same day. Totally fine if they needed parts, but I wish I would have known a lot earlier that my car would not be ready same day so I could better plan how to get home. More

Very Good Dealer resolved the main issue, with regards to the passenger seat vibrating they said that they check for any loose bolts or the frame and nothing wa Dealer resolved the main issue, with regards to the passenger seat vibrating they said that they check for any loose bolts or the frame and nothing was wrong, it is just how the Q50 turbo's were built. More

Unfortunately, I couldn't say my experience was that good compared to what I got at Infiniti Beverly Hills and Infiniti Santa Monica before. Luis got the job done, but I had to ping him for updates when t compared to what I got at Infiniti Beverly Hills and Infiniti Santa Monica before. Luis got the job done, but I had to ping him for updates when the deadline for when my car was supposed to be ready passed by for almost 30 minutes. I had to reschedule a meeting because in the end it was one hour late and I was not made aware of it. Also, there were some charges for the service that I wished would be there before I agreed to them. For example, I was not aware that asking the dealership to change my FOB key batteries would cost almost $30 total! I was never charged for that at Infiniti Beverly Hills and Santa Monica before More