INFINITI of Van Nuys - Service Center

Great Service Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to R Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to Rudy if i ever need help with my car. Amazing guy! More

Fast and easy It was fast and easy, I made my appointment for an oil change and was out of there in an hour. I hope this will be the case every time. Keep up the go It was fast and easy, I made my appointment for an oil change and was out of there in an hour. I hope this will be the case every time. Keep up the good work. More

Car was never fixed I left the car for 3 days Never got the loaner car Never got the receipt for job completion Problems never had been fixed Feel very unsafe to dri I left the car for 3 days Never got the loaner car Never got the receipt for job completion Problems never had been fixed Feel very unsafe to drive Trying to use Uber/Lyft to drive long rides To many expenses for the car that I pay Called few times to reschedule the appointment to leave the car for repairs, no results. Planning to talk to my atterney for resolution. More

Great service person, great experience! It was amazing, the service person was really nice and caring! I had a great time waiting in lounge. The car was washed and the serivice was very quic It was amazing, the service person was really nice and caring! I had a great time waiting in lounge. The car was washed and the serivice was very quick. I would recommend this dealer to everyone! More

Amazing, fast and reliable service. David Gonzalez provides personal service with understanding your needs, combined with fast and reliable service. Looking forward to return back for th David Gonzalez provides personal service with understanding your needs, combined with fast and reliable service. Looking forward to return back for the next service, so I can experience it again. More

Excellent, qualified care The service team is well qualified and they care about your overall experience. I would reccomend them to any Infiniti owner who wants to maintain th The service team is well qualified and they care about your overall experience. I would reccomend them to any Infiniti owner who wants to maintain their vehicle. More

Friendly and professional Customer service was great. Work performed on the Truck was explained and performed in a timely manner. All questions were answered to ease my doubts Customer service was great. Work performed on the Truck was explained and performed in a timely manner. All questions were answered to ease my doubts about other work in question. More

Scratched my car The car wash people scratched my car on the roof in 6 different areas. They tried to fix the scratches but they still show. Tried to blame me for the The car wash people scratched my car on the roof in 6 different areas. They tried to fix the scratches but they still show. Tried to blame me for the scratches. More

Rodolfo ruiz Rodolfo Ruiz was very helpful w any questions/concerns that I had. I will contact him the next time I need anything serviced on my car and would recom Rodolfo Ruiz was very helpful w any questions/concerns that I had. I will contact him the next time I need anything serviced on my car and would recommend him to anyone needing service from this dealership More

Customer service My service rep, Bria was amazing! She gave a Very clear explanation of what my car needed and then scheduled me for Express service. Very apprec My service rep, Bria was amazing! She gave a Very clear explanation of what my car needed and then scheduled me for Express service. Very appreciated, especially on a Saturday. Thabk you More