INFINITI of Van Nuys - Service Center

Bad service, bad customer service Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kid Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kids with me, so I asked for a curtesy ride 5 blocks away from the dealer and was refused saying they did not have car seats for the kids, had to walk in the warm weather for 20 minutes with small kids. Car dropped on 4/13/19 I didn’t hear from service until 4/24 that the cal is ready, More

I always leave 100% Satisfied I always keep going back to Infiniti of Sherman Oaks they are friendly and welcoming, they are attentive and urgent to get me in and out, I always lea I always keep going back to Infiniti of Sherman Oaks they are friendly and welcoming, they are attentive and urgent to get me in and out, I always leave satisfied and never do I hesitate in going back to them for repairs or maintenance on my car. More

Cara Alva was very helpfull and friendly, great job! It was a great experience, Cara Alva help me and she was very friendly and helpful. I'll keep taking my car for service here. Great job over all. It was a great experience, Cara Alva help me and she was very friendly and helpful. I'll keep taking my car for service here. Great job over all. More

Excellent customer service Great service overall but particularly happy with my Service Advisor, Luis Rodriguez! The waiting area was a comfortable and clean space with yummy pa Great service overall but particularly happy with my Service Advisor, Luis Rodriguez! The waiting area was a comfortable and clean space with yummy pastries and good coffe : ) More

Great service! Prompt, courteous and straight to the point. Needed services are explained well and prices are reasonable. They didn't upsale, waiting area was cl Prompt, courteous and straight to the point. Needed services are explained well and prices are reasonable. They didn't upsale, waiting area was clean and refreshments were fantastic. More

Excellent service but dealer is overwhelmed I was very pleased with my experience. My advisor was great, and the service manager gave me a huge discount because another dealer had essentially ri I was very pleased with my experience. My advisor was great, and the service manager gave me a huge discount because another dealer had essentially ripped me off. The only problem: Infiniti of North America allows their franchises to abruptly close, which this time has resulted in Van Nuys being the only accessible dealer for a huge portion of Los Angeles, making it very hard to get an appointment and a loaner. Please, Infinity of North America, get these guys some help! More

Great! As usual :-) I really miss Adam Tran! He was GREAT! The new service advisor that assisted me was awesome too! Cerritos Infiniti is close to me but I choose to c I really miss Adam Tran! He was GREAT! The new service advisor that assisted me was awesome too! Cerritos Infiniti is close to me but I choose to come all the way to Van Nuys because of the YEARS of outstanding service! More

replace the battery under the warranty David was great to work with, he took our QX60 and promptly address our battery problem and replaced under the warranty coverage, thank you David David was great to work with, he took our QX60 and promptly address our battery problem and replaced under the warranty coverage, thank you David More

Required Maintenance David Gonzalez, as always, was a pleasure to work with. My EX35 was treated with the greatest of care. I will always bring it to David for it's care. David Gonzalez, as always, was a pleasure to work with. My EX35 was treated with the greatest of care. I will always bring it to David for it's care. More

Rudy was great Rudy helped me schedule my service in advance, made sure I understood everything that will be done to my car and how long it should take. Overall grea Rudy helped me schedule my service in advance, made sure I understood everything that will be done to my car and how long it should take. Overall great experience. More