INFINITI of Van Nuys - Service Center

Great service I made an appointment earlier in the day for afternoon. They were totally ok with that, i came in and they were pretty busy, but for sure they took ca I made an appointment earlier in the day for afternoon. They were totally ok with that, i came in and they were pretty busy, but for sure they took care of me right after they freed up with previous clients. I waited for half an hour and that 1 hour and a half for them to do oil change. Somewhat i spent regular time in their. I expected them to be busy since there is no glendale infiniti that i use to go for service. More

Great service. Nice people. Like all dealerships this one is overpriced but, you get what you pay for. Resty made everything easy and fast. The shuttle drivers were nice. profes Like all dealerships this one is overpriced but, you get what you pay for. Resty made everything easy and fast. The shuttle drivers were nice. professional and friendly. More

Great service! Luis Rodriguez did an amazing job. He was responsive, helpful and explained everything to me. He went out of his way to be helpful, and I highly recom Luis Rodriguez did an amazing job. He was responsive, helpful and explained everything to me. He went out of his way to be helpful, and I highly recommend him. I 100% recommend Luis and Infiniti of Van Nuys. More

quick , efficient service with friendly, helpful people - Patricia Barahona was very efficient, helpful and friendly. She was also able to pull up my service record from the service dept of Glendale, CA w - Patricia Barahona was very efficient, helpful and friendly. She was also able to pull up my service record from the service dept of Glendale, CA which shut down as did Beverly Hills. I will think twice about buying another Infinity since all the service departments are shutting down and I have to drive a long distance to find one even though Van Nuys was wonderful - it still was a long way from my home More

VIP’d support Patty took care of every possible detail of my sedan recall/repair and new seat belt buckle + got me in a comparable loaner. Thank you Team Infiniti Patty took care of every possible detail of my sedan recall/repair and new seat belt buckle + got me in a comparable loaner. Thank you Team Infiniti for making this uncomfortable situation super simple. Great work! More

muy satisfecho con el servicio Like Always the guys from Infinty are ready to help went we need then thanks for the help, siempre es un placer ver como trabajan de bien Like Always the guys from Infinty are ready to help went we need then thanks for the help, siempre es un placer ver como trabajan de bien More

Excellent customer service Top notch customer service and experience. From the friendly and courteous staff to convenient and comfortable lounge. Expect to receive treatment tha Top notch customer service and experience. From the friendly and courteous staff to convenient and comfortable lounge. Expect to receive treatment that makes you feel you are appreciated as a customer and that your business is important to them, no matter how simple or complex the service might be. More

My first time experience The service on my Infiniti QX60 was conducted professionally and on time. The service guy was very cordial and walk me through all the details of the The service on my Infiniti QX60 was conducted professionally and on time. The service guy was very cordial and walk me through all the details of the needed service. I waited until at the reception facility enjoying freshly brewed coffee and resting in the comfortable chairs. The service was performed in the expected time frame. More

Rudy from service was the best! Highly recommend Infiniti service center! Rudy and other staff were so friendly and accommodating. Even washed our car! Our wait didn’t seem like wait Highly recommend Infiniti service center! Rudy and other staff were so friendly and accommodating. Even washed our car! Our wait didn’t seem like waiting at all and Rudy’ always checked up on us if we were ok! He’s the best! Thank you again Infiniti Service ! More

Bad service, bad customer service Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kid Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kids with me, so I asked for a curtesy ride 5 blocks away from the dealer and was refused saying they did not have car seats for the kids, had to walk in the warm weather for 20 minutes with small kids. Car dropped on 4/13/19 I didn’t hear from service until 4/24 that the cal is ready, More