INFINITI of Van Nuys - Service Center

Not good at all Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. Th Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. This is ridiculous every visit over there is horrible not saying that everyone has bad customer service over there but the service department is just awful I hope this gets to someone to change things and help me get my clicker back. More

new steering wheel Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior and outside on a rainy day lol More

Luis was excellent. Thanks! Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next t Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next time we need service. More

Awesome I was so thankful that I met Rudy . He was able to walk me through what my car needed right away. I was able to wait and enjoy coffee with a pastry. I was so thankful that I met Rudy . He was able to walk me through what my car needed right away. I was able to wait and enjoy coffee with a pastry. Funny enough I DIDN'T mind waiting in a very comfortable room. More

Service I always feel good about how I'm treated here but the pricing is a bit high for some profucts. I paid 70 bucks for a 15 dollar part...and it was somet I always feel good about how I'm treated here but the pricing is a bit high for some profucts. I paid 70 bucks for a 15 dollar part...and it was something I found out I could do after the fact. More

1st time Since the Glendale Infiniti closed, I had to find a new place to service my car. Well Infiniti Van Nuys was the closest so I thought I’d try it first. Since the Glendale Infiniti closed, I had to find a new place to service my car. Well Infiniti Van Nuys was the closest so I thought I’d try it first. So far not very impressed. Glendale worked with their customers on labor and parts pricing as well as clarity of final pricing. I fell like I never got a full explanation of what was needed. It seemed as if everyone was too busy and just wanted to get me outta there. Also Glendale was very courteous on allowing me a courtesy vehicle to complete my daily errands, all while my car was being serviced. Even after an explanation of what I had to do, I was denied. A simple oil change turned into more work(which I was fine with) but I had stuff to do. I will try this place one more time. If after the next visit I am unsatisfied again. I’ll make the trip to Monrovia Infiniti. I was treated great there on my first visit, and probably the closest I’ve felt to Glendale Infiniti. More

Great experience I really enjoyed the customer service at this location. Went in for a few different services that my car needed. Everything was taken care of in a tim I really enjoyed the customer service at this location. Went in for a few different services that my car needed. Everything was taken care of in a timely manner.and at the end i even got a free car was. Definitely will be coming back More

Fantastic Experience with Resty and Infiniti Van Nuys I've had a lot of problems since leasing my QX80 with the battery dying 4 times in just one year. I've taken it into the service shop at various Infin I've had a lot of problems since leasing my QX80 with the battery dying 4 times in just one year. I've taken it into the service shop at various Infiniti repair shops, and Resty was incredible. He was the first one to run a diagnostic check that found the problem on why the the battery was being drained. He ordered the part and the car was fixed in 2 days Super happy with Resty and infiniti Van Nuys (even though I didn't get a loaner car or a ride) More

Outstanding Customer Service! I was treated like family! I was immediately greeted as I stepped out of my car and offered a water. I was asked about my day and how they could help I was treated like family! I was immediately greeted as I stepped out of my car and offered a water. I was asked about my day and how they could help make it better. They instantly diagnosed my car, walked me to the waiting area and made sure I was comfortable. I have never been treated better from any other service center! I love Infiniti of Van Nuys and I will never service my car any place else! More

Service Visit As a 1st time visitor, I called for an appointment. Greeted in the service drive quickly .. Very pleasant experience. I was helped by Resty . He was As a 1st time visitor, I called for an appointment. Greeted in the service drive quickly .. Very pleasant experience. I was helped by Resty . He was great and took care of everything I needed. I found my service dept. More