INFINITI of Van Nuys - Service Center

Well-run Service Department does great efficient work. Excellent service advisor explained the work well, and very polite. Thanks. But the Service area and customer waiting area need more Covid disci Excellent service advisor explained the work well, and very polite. Thanks. But the Service area and customer waiting area need more Covid discipline—Social distancing, correct mask wearing and outdoor patio seating. Please fix. More

A great service. Everything was good, they did the oil change and also they clean My car. Time was great and nice people thank you . change and also they clean My car. Time was great and nice people thank you . More

My experience at Infiniti was very Pleasant and everyone was very kind and friendly. My wait time was in the time frame they mentioned. Thank you Infiniti! was very kind and friendly. My wait time was in the time frame they mentioned. Thank you Infiniti! More

Trustworthy, for me Infiniti VN has been my go to five years. Never a misstep and I am grateful. You do business with people you KNOW and TRUST. Luis and Anthony in se Infiniti VN has been my go to five years. Never a misstep and I am grateful. You do business with people you KNOW and TRUST. Luis and Anthony in service, you guys rock. Handled my car during chemo treatments and were thorough. Thank you. A. Hosch More

Always a pleasure and well versed in his knowledge and understanding of issues. Reliable and fast. Great customer service and support. Keep up the good work understanding of issues. Reliable and fast. Great customer service and support. Keep up the good work More

Great customer service! Movses was very helpful and answered all my questions. He explained all the features of the car very well! I’m very pleased! Thank you! answered all my questions. He explained all the features of the car very well! I’m very pleased! Thank you! More

In an industry that requires you to put so much trust in someone else’s knowledge... it’s refreshing to have good people like Ronald. He cares about the dealership, his employees and his customers. If I eve someone else’s knowledge... it’s refreshing to have good people like Ronald. He cares about the dealership, his employees and his customers. If I ever had questions about my vehicle I would go to him first. More

First time dropping my car here. The drop off was fine. There was no update on the statues of my repairs on the next day. It took almost a whole week to get sensors changed. Not happy about the lack of com There was no update on the statues of my repairs on the next day. It took almost a whole week to get sensors changed. Not happy about the lack of communication between Service personnel and customer. More

Amazing David Gonzalez did an amazing job ! Thank you so much David :) you did an amazing job in my beautiful car you the best I feel safe now David Gonzalez did an amazing job ! Thank you so much David :) you did an amazing job in my beautiful car you the best I feel safe now More

Service dept. very professional and helpful The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In additio The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In addition service employee offered me water and did not pressure me to sell me on any service. More