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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
589 Reviews

589 Reviews of INFINITI of Van Nuys - Service Center

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April 01, 2025

I did not get a physical report of the damages after I came to pick up my car. I called in order to receive it, I keep getting transferred, one person got my email to send it and never did. Call Infiniti More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Rudy worked hard to get my car fixed Rudy worked tirelessly and put a lot of time and effort to Get my car fixed More

by vicente.aguas
Recommend Dealer
Yes
Employees Worked With
Rudy
March 31, 2025

Rudy worked hard to get my car fixed Rudy worked tirelessly and put a lot of time and effort to Get my car fixed More

by vicente.aguas
Recommend Dealer
Yes
Employees Worked With
Rudy
March 31, 2025

Rudy worked hard to get my car fixed Rudy worked tirelessly and put a lot of time and effort to Get my car fixed More

by vicente.aguas
Recommend Dealer
Yes
Employees Worked With
Rudy
March 31, 2025

I had an easy, professional experience! This is my dealer of choice for services on my vehicle. More

by PAIGER.NICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudolfo (Rudy)
March 31, 2025

Luis my advisor has kept my beautiful and reliable JX 35 running great - Ron the service manager keeps the teams friendly and dependable More

by DRHARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis service advisor
March 31, 2025

I received great customer service from Luis, he was upfront about my service, and I got my car back in a timely manner. More

by jensen.j0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis from the Service Department
March 30, 2025

Luis the service manager sets the bar for excellence in service delivery! Five star service! More

by ANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
March 30, 2025

As always, amazing team members who take great care of your clients. Thank you! Service was timely. More

by ANACRUZ2283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I’m very disappointed with my last service. I went in to get my radiator repaired and when I got the car back the radiator deposit was completely empty. After paying $900, I would expect to hav More

by SAUCEDOJAZMIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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