INFINITI of Van Nuys

RUDE, UNPROFESSIONAL, FALSE ADVERTISING THE WORST PLACE TO SHOP FOR A CAR, RUDE, UNPROFESSIONAL, FALSE ADVERTISING, PHISHING THROUGH THE INTERNET SOURCES, BAD DEALS!!! Last year, in aroun THE WORST PLACE TO SHOP FOR A CAR, RUDE, UNPROFESSIONAL, FALSE ADVERTISING, PHISHING THROUGH THE INTERNET SOURCES, BAD DEALS!!! Last year, in around November, when new car models came out, we went to Van Nuys Infinity to check the models. We found a model that we wanted, and after getting the price estimate, we tried to bargain a bit to get it down couple grand. NOT A PENNY they would be willing to bargain at that time. Well, we had time and decided to wait a year. This year one of our cars died on us and we needed a car asap. I was shopping for 2015 Infiniti QX70 and got a quote through TRUECar from Valencia, Beverly Hills, and Van Nuys, CA Infiniti dealership with the price and model that satisfied me. I got the TrueCar GUARANTEED Savings Certificate that stated that Infiniti of Van Nuys will provide me the access to IN-STOCK new vehicle. Certificate number UN***E. When i called the Van Nuys dealer, they started playing with the price, putting me on hold, calling me back, i spent half a day trying to schedule an appointment to come and pickup the car ($51.000 + cnange value), not a cheap, at the end of all conversations, i got a reply that they DO NOT have the car in stock... Cristina Madlangbayan and sales manager of that day, clearly denied existence of the car in the dealership possession on 03/04/2015 and i had to start looking for it at other dealerships at the end of the day... Van Nuys dealership clearly phishing for customers on truecar website. What is the point of getting quote for a car that claimed to be in stock if it is not there, and dealer says that they will call when it is in their possession, it is just waste of time. Very unprofessiona handling of such business, when people plan to spend decent amount of money, they expect decent service and honest business. I do not recommend dealing with Van Nuys Infiniti dealership. More

worst dealership ever this dealership is absolutely terrible they suck you in by getting a good deal and they do not take care of you afterwards whatsoever. when I bought m this dealership is absolutely terrible they suck you in by getting a good deal and they do not take care of you afterwards whatsoever. when I bought my car I traded in my old car and they have not paid off my car in 2 months. my credit is being affected and they could care less they never get back to you. don't ever buy a car from there go to infinity of Thousand Oaks or anywhere else but there forget about the deal More

Would not honor the deal they gave me I struck a deal with this dealership. When, in good faith, i went back to them to make this deal happen they made all the excuses in the world why th I struck a deal with this dealership. When, in good faith, i went back to them to make this deal happen they made all the excuses in the world why this couldnt happen. It was outrageous. I was trying to give them my business and they failed in a miserable way. I wasted so many hours of my time here and its incredibly frustrating how this place operates. I will not recommend anyone to go here. I would have expected a better experience and them to have made this deal happen rather than trying to stick it to me. More

Review of the Parts Department I went to the Infiniti dealer looking for a pice on some parts for my FX. The parts specialist Melvin Zelaya was very helpful and honest about the bes I went to the Infiniti dealer looking for a pice on some parts for my FX. The parts specialist Melvin Zelaya was very helpful and honest about the best way to get parts and pricing. I would recommend this dealership for parts, I did not experience other areas of the dealership so I cannot rate them. More

Infiniti of Van Nuys: Robert Bettencourt (Service Advisor) I recently brought my 2012 G37 Journey Coupe in for two service appointments: one for regular scheduled maintenance, one for a relatively minor mechan I recently brought my 2012 G37 Journey Coupe in for two service appointments: one for regular scheduled maintenance, one for a relatively minor mechanical warrantee repair. The service, as always, was flawless. I highly recommend service advisor Robert Bettencourt. He's pleasant and professional and always follows through on any open issues or repair. Granted, this is the closest Infiniti dealership to my home, but I still wouldn't take my car anyplace else for service. More

I'm from The Bay Area and was traveling in L.A. when my FX45 decided it wanted to blow its coolant going over the 405, I nursed it over to Infiniti of Van Nuys to have it checked out and have them work my FX45 decided it wanted to blow its coolant going over the 405, I nursed it over to Infiniti of Van Nuys to have it checked out and have them work on it. (big mistake) David was nice at first and got me in and told me it was going to be an hour before they can look at it. An hour and a half later they had racked up a $5,000 bill with everything that was wrong with the car like old plugs, old motor mount, Worn control arm bushings, parking light bulbs and the thermostat needed replacing along with a coolant flush and new cap. Having my hands tied I had to get the cooling system done so I could head home. They said they pressure tested my system and the total was going to be $700 and the mechanic said this would fix my issues so I said do it. I asked David if I could get a loaner so I could go get some lunch because it was going to take them 3 hours to do everything, at first he was reluctant saying I didn't have an appointment but then said ok. I came back to the dealer and the car was done and I was on my way home to the Bay. 70 miles later on top of the GrapeVine it blow again. I immediately called david and he didn't offer me any resolution accept for me to pay and have it towed back. I let it cool down and nursed it back to the dealer getting there at 6:45 and they close at 7:00. I explained to David what happened and he said leave it and they will look at it in the morning. I asked him for a loner so I can go to a hotel and he said he could only offer me a ride in the area. I explained to him that hotels are twice as much and would rater stay in Woodland HIlls where its a bit cheaper. His reply was the guy that gives out the loaners is already gone and I was lucky he even stuck around. Before blowing my gasket I got in my car and drove off to come back in the morning to get it taken care of. 8:00am the next morning I got to the dealer and David came out and said he wanted me to talk to the Service Manager, perfect! Kennet Frakes was the rudest manager I have ever met. I sat down and he started to tell me "you know your car has 250k miles and we have to replace the head gasket". Wait nothing was ever said the day before when they tested my system and diagnosed the issue to be a $700 thermostat job. I tried to explain to him that because I have 268k miles doesn't mean I need a head gasket. the mechanic didn't say anything the day before, in fact the mechanic and David couldn't believe how well of condition my car was in and how it ran so good. So now Kenneth is pretty much telling me there is nothing they will do for me and have a good day they fixed what they were paid to fix and thats that. I told him I wanted my $700 back and I would go somewhere else, he denied and said they wouldn't be doing anything for me. I was able to make it home after 12 hours of stopping every hour to let the system cool. The repair that needed to be done.... The Engine Temperature Control Sensor, a $40 part and the car runs perfect. More

Larry Salesman, Frank Sales Manager , Art and Diego in Finance did a great job for me buying my 2013 Infiniti FX37. I test drove BMW x5 and Audi Q7 but FX37 had so much more power and much more affordabl Finance did a great job for me buying my 2013 Infiniti FX37. I test drove BMW x5 and Audi Q7 but FX37 had so much more power and much more affordable and fun to drive. Infiniti of Van Nuys was the honest and coolest dealership I have ever been in my life. Anyone considering buying Mercedes, BMW, Audi or Lexus please give Infiniti of Van Nuys a try you will love their cars. And if you have bad credit don't worry, if they were able to finance me they can finance anybody. You also get your oil changes free when you buy car from Infiniti of Van Nuys. More

Celia made my experience at Infiniti of Van Nuys very memorable and comfortable, which her professional manner makes you at ease to ask questions and openly discuss about options for a car that'll be com memorable and comfortable, which her professional manner makes you at ease to ask questions and openly discuss about options for a car that'll be compatible for you. I've never had more sense of trust with a dealer in my past experiences when shopping for a car than I had with Celia. I will truly recommend coming here and doing business with a professional that takes pride in what she does. More

I came in with a tire keep issue...Melvin Zelaya took care of it quickly and free of charge. I really appreciated it and will continue to bring my car to Infiniti of Van Nuys for all my service needs.. care of it quickly and free of charge. I really appreciated it and will continue to bring my car to Infiniti of Van Nuys for all my service needs.. Ann Manners More

This is my second visit to the Infiniti Service Dept since we purchased our G37 infinity. The service dept is really wonderful. They are efficient, respectful, and extremely nice. I was in and out in ex since we purchased our G37 infinity. The service dept is really wonderful. They are efficient, respectful, and extremely nice. I was in and out in exactly 1 hour...car washed...and on my way. It was great. While I was waiting, i went into the Infinity store to look around. Melvin Zelaya is the nicest and most helpful guy ever. He is genuinely sweet. I left the service department with a smile on my face.....and your good will in my heart. I am grateful enough to be writing this review which I generally avoid. Sincerely, Mrs. Jan Schlossberg More