INFINITI of Van Nuys

The round around after the sale After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there. More

Spot purchases I bought my car from the infinity Van Nuys .a spot purchase 30 days later they told me to come back in and redo my contract 30 days after that they to I bought my car from the infinity Van Nuys .a spot purchase 30 days later they told me to come back in and redo my contract 30 days after that they told me to come in and return the car. a spot purchase is when you assume the person has good credit and you let them drive off the lot so when the finance company opens the next day is when rhey do the finance . I used my trade in now I have no car I was also threatened if I don't return the car they would report the car stolen.be careful More

Excellent customer service Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the de Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future. More

Excellent service They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfact They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfaction were at the top of the list. Rick Robinson our senior service professional was exceptional. He continually kept us apprised of the current status of our vehicle and made sure all our needs were met including giving me a sporty coupe to drive as a loaner. Rick is a valuable asset to the organization not only in customer service but his knowledge of the vehicles through his prior work as a master mechanic. Everyone at Infiniti was thorough in their work and showed what customer service is all about. Thank you Van Nuys Infiniti! More

Steve Chen is excellent!! Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive a Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive and accommodating and never let me feel forgotten or neglected. I notice other clients that he was handling were surprised at his quick and thorough service. More

Friendly Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming envi Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming environment. Took the time to make sure my needs were met while I wait for repairs to be completed. More

Excellent service I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me up from work!!! More

Recent service. My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was grea My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was great. Very personable and knew what he was talking about since he had once been a mechanic at the dealership. Turnaround was very quick even though I was not in a rush and left the car there for service. Charge was very reasonable and it was a quick in and out. More

G35 Service Superb service: Kind, professional, and very helpful. I needed a replacement part for the air intake housing. The parts department were polite, and th Superb service: Kind, professional, and very helpful. I needed a replacement part for the air intake housing. The parts department were polite, and the price was competitive. I purchased the part, and in the service department, Steve Chen quickly processed my request and had my part installed, and me back on the road in less than 45 minutes! I will be back! More

Great Service Team I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for wh I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for when you're in need of excellent service. Efficient, Fast, Informed, Motivated and obviously respected by his co-workers. I never ever once have felt impatient when servicing my Infiniti at Van Nuys because Resty and his team simply get the job done faster than any other facility I've ever known. And I never have to ask for a wash. The car is spotless on delivery. Thanks again, Resty. More