INFINITI of Van Nuys

Great Service I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steve I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steven Chen answered and helped me right away. I brought my vehicle in unexpectedly on a busy Friday afternoon but was treated as if I had an appointment all along. I truly appreciated the kind, thorough service I received. More

Infiniti Recall They were fantastic. I had been dealing with another dealership, since buying my car. They often tried to up-sell me on service that wasn't needed. They were fantastic. I had been dealing with another dealership, since buying my car. They often tried to up-sell me on service that wasn't needed. And when it was time for this recall, they told me that they had the part on numerous occasions. Just to find out that they had lied to me. Infiniti of Van Nuys is a refreshing start-over with Inifiniti. Honestly, courteous and all around great service. Steve is a great to deal with. More

Happppy Customer! Having to get my car service it's always a great experience, not to mention the outstanding customer service and knowledge in handling my concerns I r Having to get my car service it's always a great experience, not to mention the outstanding customer service and knowledge in handling my concerns I receive from Rick Robinson.... Keep up the great service. More

Donna Infiniti of Van Nuys truly made my leasing experience great. The paperwork could be completed online & salesman Osiel Ramirez went above & beyond to l Infiniti of Van Nuys truly made my leasing experience great. The paperwork could be completed online & salesman Osiel Ramirez went above & beyond to locate, pickup from another dealership & deliver my QX60 to me in Palmdale. Everything went perfectly smooth & I didn't have to leave home. 👍👍 for Infiniti of Van Nuys & especially Osiel. More

Excellent Rick Robinson was awesome to deal with, he made the whole visit painless. I had parts that were under warranty that I didnt k now about and he replac Rick Robinson was awesome to deal with, he made the whole visit painless. I had parts that were under warranty that I didnt k now about and he replaced them. More

Difficult Problem Solved David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information systems. There were some glitches, no fault of "team Infiniti", but they persisted until the right parts were secured and the installation could be done correctly. David kept us informed at every step and we are very grateful that he made the extra effort. We have owned three Infiniti cars during a period of over 20 years and we wouldn't take our cars to any other dealership. More

New Q50 I came for a test drive only and left with a new Q50. Kenny Su and his manager exceeded all of my expectations that allowed me to purchase the car I I came for a test drive only and left with a new Q50. Kenny Su and his manager exceeded all of my expectations that allowed me to purchase the car I had hoped to eventually own. I highly recommend working with this dealership. More

Great service department I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and my car as well as any dealership with which I have done business in the past. Rick knows me when I come in and always knows what I need even before I tell him. My car is always ready when he says it will be and he makes sure I am fully satisfied before I leave the dealership. I cannot say enough good things about the service department and especially Rick. More

Worst Service Ever! Macanic was extreamy DISHONEST. Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealersh Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000. More

Rick Robinson I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the prope I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the proper maintenance and service my car is running as good as new. More