INFINITI of Van Nuys

Rick in service is the absolute best I had a huge mainenence issue with my car and I was not very trusting that the service department would help me and be honest. When I met Rick the fir I had a huge mainenence issue with my car and I was not very trusting that the service department would help me and be honest. When I met Rick the first thing he said is you came to the right guy and I'm gonna take care of it and he did just that. I can't thank Rick enough for all he did to make sure I was comfortable and all my needs were met and addressed. My car is all fixed and running like new and I honestly thank god for all of Ricks help and expertise because now I know my children are safe and that our car is going to last us for a very long time. Rick is such a professional and stays true to his word, he is honest and doesn't try to oversell things that are not needed. I would recommend anyone who needs service done and wants a real ho eat opinion and efficient service go and ask for Rick he will get the job done and you can thank me later. More

Outstanding excellent service I bought my infiniti from this dealership in 2007 and other than once, I haven't had a reason to visit again because I have a local mechanic I give bu I bought my infiniti from this dealership in 2007 and other than once, I haven't had a reason to visit again because I have a local mechanic I give business too. However, my remotes wouldn't work, wouldn't open the door or allow me to get the car started without one heck of a hassle so today I took it in. I had no appointment but they saw to my needs very quickly and the consultant they provided was excellent. Really efficient, pleasant and patient with my questions. They should be very proud to have Steven Chen as one of their employees. He arranged for a car to take me back to my office while they checked for the problem and 2 hours later called to say the car was ready, their was a recall on the remotes and he had replaced them with new ones and their was not one cent charge. He sent a car to pick me up so I could get my car back. I could not have asked for better service. Thank you Steven and the staff in the service department for making my day a lot easier. More

Outstanding customer service Rick Robinson has been my service professional for years. And is the only person I go to , he is outstanding, gives amazing customer service and reall Rick Robinson has been my service professional for years. And is the only person I go to , he is outstanding, gives amazing customer service and really walks you though your car and what is needed. He makes the experience so friendly and easy. Thank you!!! More

Excellent experience ! Extremely satisfied with the sales and delievery experience ...very professional and efficient. Very respectful of my time and needs. I would definite Extremely satisfied with the sales and delievery experience ...very professional and efficient. Very respectful of my time and needs. I would definitely recommend buying here. More

Professional and elite Hands down the best car buying experience I've ever had. Incredibly professional, friendly, and knowledgeable reps on the floor. Provided incredible s Hands down the best car buying experience I've ever had. Incredibly professional, friendly, and knowledgeable reps on the floor. Provided incredible service, got me in exactly the car I wanted, and no hassling either. After the buying experience, was taken care of by the financial department. Vic is incredible. Made the experience even more memorable. More

excellent the way car buying should be Bill was great Bought a New QX 60 the sales man Bill was great My wife and I went in there knew what we wanted Bill gave us some options and explained all the detail Bought a New QX 60 the sales man Bill was great My wife and I went in there knew what we wanted Bill gave us some options and explained all the details and with Santiago help as well we got the QX60 we wanted and the deal we wanted as well great service and way Car buying should be, my Wife and I are very happy with whole process we recommend Bill and Santiago as great Team at Infiniti Van Nuys for buying a New Car 5 stars all the way More

Really nice service and friendly We went there with my wife for oil change. Rick was really friendly and he give us qick great service. Thank you Rick. See you again thanks. Sercan We went there with my wife for oil change. Rick was really friendly and he give us qick great service. Thank you Rick. See you again thanks. Sercan More

Excellent bought 4 cars from u guys still the same Excell Bought 4 card from infiniti van nuys and still the same excellent service unbelievable ty guys Ricky your the best ty for everything ricky numerou Bought 4 card from infiniti van nuys and still the same excellent service unbelievable ty guys Ricky your the best ty for everything ricky numerous uno More

Excellent from start to finish Excellent from start to finish . Friendly and helped me in every way possible .andrii made sure I was happy either he car I chose and when I couldn't Excellent from start to finish . Friendly and helped me in every way possible .andrii made sure I was happy either he car I chose and when I couldn't get financed Jon that he he provided options and worked for me More

Excellent Service Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recen Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recently I had a flat. I drove in to the dealership, spoke with Rick and he helped me with a new tire and dealt with a recall issue that I completely forgot about. Lastly, he told me that he replaced the battery in my key because it appeared to be going out. He did all of these things that were on my mind but had forgotten about. This is exactly the type of employee you need to really WOW your customers. I can't say enough good things about my Infinity and the service that I have received. More