INFINITI of Van Nuys

Great Customer Service Infiniti Van Nuys has the best customer service. You are greeted when you arrive, your name is noted for your service advisor regardless if you have a Infiniti Van Nuys has the best customer service. You are greeted when you arrive, your name is noted for your service advisor regardless if you have an appointment or not. My first service was handled by Adam and ever since I only request him. He is friendly, knowledgeable, funny and thorough. He explains what the service entails and provides a good estimate of the service length. I know he will communicate if there are any issues or changes to the service. He knows I work by LAX and will help coordinate a loaner vehicle so I can get to work while my car is being serviced. Ask for Adam Tran! More

Fast service! Victor was very helpful! The service was a excellent and very fast. I definitely recommend working with Victor to get the job done right way! Victor was very helpful! The service was a excellent and very fast. I definitely recommend working with Victor to get the job done right way! More

Service with a smile After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that my service warranty for my 2007 G35 was still in force, and was due to expire this July'17. Always looking out for his customers, I was advised to leave my car there, at the dealership, for a thorough inspection. After having the thorough inspection, I was advised that there were other problems that needed to be repaired, that I was unaware of. I was given a loaner, while my car was being inspected, and ultimately repaired. David went well beyond his normal responsibilities, and repaired everything, using the extended warranty. My car is now in perfect condition. This is not only a story about the efficiency of the car dealership, but about a service advisor (David Gonzales) who went the extra mile to satisfy one of his customers. More

Service Visit Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I init Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I initially brought my car in for an oil change, but they did a comprehensive inspection and found that my break pads needed to be replaced. Ronald called me and gave me several options and when I decided to do the breaks on the same day, he gave me a good discount. He called me again when the car was ready, which was 20 minutes earlier than the time he promised. I enjoy bringing my car for service to the Infiniti of Van Nuys, as I always have great experience there. Everyone is friendly and knowledgeable and the waiting room is very comfortable with free coffee and freshly baked cookies. More

Oil change Great service and friendly representatives, i did not have an appointment and was in and out in less than an hour for an oil change Great service and friendly representatives, i did not have an appointment and was in and out in less than an hour for an oil change More

Excellent service At the last minute, I took my car in for a 45k service. They took my car in right away and dropped me off at my near-by office. When the service was At the last minute, I took my car in for a 45k service. They took my car in right away and dropped me off at my near-by office. When the service was done a few hours later, the porter picked me up and I was off and away. My service writer, Resty, was very informative and eager to help! I'll be back for sure. More

Friendly and quick Everyone was extremely friendly, helpful, informative and got me in the same day. Will be having all my services done at this dealership. Thank Yo Everyone was extremely friendly, helpful, informative and got me in the same day. Will be having all my services done at this dealership. Thank You! More

The best!!! My experience with your dealership was perfect. Sean was so helpful in explaining all the features on the car. I would recommend this dealership to ev My experience with your dealership was perfect. Sean was so helpful in explaining all the features on the car. I would recommend this dealership to everyone. More

Review Infiniti Van Nuys Fraud They have at least two Vehicle Code violations. They lied about the vehicle to get me on the lot. They lied about the 3 day return rule and costs. They have at least two Vehicle Code violations. They lied about the vehicle to get me on the lot. They lied about the 3 day return rule and costs. They falsified documents, and then falsely advertised the vehicle. They lied during the sales process by hiding numbers and tried to sneak additional profit margins for their self into the deal, which when called out on it, then led to an intimidation tactic to get me to shut up about it, which then led to a threat on me for speaking up about the intimidation. They then send you links to where to leave a "good" review, and where to leave a "bad" review. The bad review goes to their own office, and the good review goes online for the world to see. How crooked is that? These guys are dangerous and destructive. Save your time. Save your money. Save your life. More

great service I had never been to this dealership before and I had no idea who to talk to but Andrew in service instantly greeted me and got everything I needed don I had never been to this dealership before and I had no idea who to talk to but Andrew in service instantly greeted me and got everything I needed done for me quick and easy :) More