INFINITI of Van Nuys

Eric is Awesome!!! Real standup guy! I went into the dealership for my first oil change. It turned out that there were also some majors items that needed to be replaced. If it wasn't for I went into the dealership for my first oil change. It turned out that there were also some majors items that needed to be replaced. If it wasn't for Eric and the team, there could have been some major work needed in the future that might have not been covered by warranty. Not only was my oil change complimentary, but the major items were replaced replaced for free since they were under the terms of my warranty. I was extremely satisfied with the customer service and level of professionalism. I definitely recommend this dealership for service. More

Eric was great Took my car in for an oil change, but it ended up to be much more. When I purchased the car I asked for the longest warranty I could get, and thank go Took my car in for an oil change, but it ended up to be much more. When I purchased the car I asked for the longest warranty I could get, and thank god I did. May things were in need of repair but no problem. Eric paid attention to the warranty and my car was fixed. More

Great customer service As soon as I pulled up at the service building Zachary quickly came up to me greeted me and helped me with servicing of my vehicle, great customer ser As soon as I pulled up at the service building Zachary quickly came up to me greeted me and helped me with servicing of my vehicle, great customer service. More

Adam really helped me out Adam helped me out both times I have been here to get work done on my car . Very helpful and gave me great advice regarding my car. Will be coming bac Adam helped me out both times I have been here to get work done on my car . Very helpful and gave me great advice regarding my car. Will be coming back here for every service . More

Wasted a lot of time here I drove 2 1/2 hours to see a car here (twice). I Informed salesperson I was very interested. I made an appointment to have the car inspected by a me I drove 2 1/2 hours to see a car here (twice). I Informed salesperson I was very interested. I made an appointment to have the car inspected by a mechanic. And hopefully close a deal. I showed up and the sales person was gone and nobody had a clue. They were resistive at first to let me inspect the car. I paid for a mechanic to look at it. I asked them to put a hold on the vehicle and they said sure. When the sales person returned, he informed me that it had been sold out from underneath me. This was not very courteous in my opinion, and is reflective of the other bad comments about this dealership. I would never come back here again and and I am sad I wasted so much time and money on this bad experience. Their used cars are priced over blue book and not certified. More

Great Resty is awesome!!!! Always great service, accommodating. Hassle free appointment, fast and efficient. He promised me 2 hrs but i was done in an hour. Resty is awesome!!!! Always great service, accommodating. Hassle free appointment, fast and efficient. He promised me 2 hrs but i was done in an hour... Cool😊 More

Fraudulently Ran my credit Very poor experience. They ran my credit without authorization. Now I have to deal with the credit agencies to get it removed. They also gave me one p Very poor experience. They ran my credit without authorization. Now I have to deal with the credit agencies to get it removed. They also gave me one price over the phone only to be told that it was impossible to meet that price when I went in. Don't waste your time with this dealership. More

Service and recall Zach Wilson was wonderful took care of all my questions and was friendly. He even checked my tires and had my car washed for me Thank you Zach Wilson was wonderful took care of all my questions and was friendly. He even checked my tires and had my car washed for me Thank you More

Best in town From the minute I drove in for service Was such a good vibe And there is t enough words to describe the professionalism I got from Eric Diaz It w From the minute I drove in for service Was such a good vibe And there is t enough words to describe the professionalism I got from Eric Diaz It was like I knew him all my life A number 1 Period More

Highly Recommended From the moment I walked into the showroom, the receptionist greeted me with a smile and asked if I needed help. I let Jerson (Internet Sales Manager) From the moment I walked into the showroom, the receptionist greeted me with a smile and asked if I needed help. I let Jerson (Internet Sales Manager) know that I'm not looking to go back and forth and want to make the deal as soon as possible based on what I'm looking for. He gathered my information in less that 30 minutes. I asked him to connect with me via e-mail. After an hour or so, they were REALLY close to what I was asking for. Thousand Oaks Infiniti actually made me an offer closer to what I was looking for but I'm an loyal person and both Jerson and Weston both appreciated my loyalty. We did the deal the next morning and couldn't be happier with the service. More