INFINITI of Van Nuys

Great Service!!! My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well t My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well trained, and always willing to help. The service rep Patti from Service Center was stellar, super responsive, personable, knowledgeable, and helpful. More

Patty was truly awesome. Great service advisor. On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great getting my Infiniti serviced there. More

Amazing Experience Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and helped me right away. Together they helped to find what’s best for me. More

Not good at all Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. Th Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. This is ridiculous every visit over there is horrible not saying that everyone has bad customer service over there but the service department is just awful I hope this gets to someone to change things and help me get my clicker back. More

Outstanding service Everyone I came in contact with was eager to help. From service to sales; all were friendly and helpful. They were focused on helping with the best op Everyone I came in contact with was eager to help. From service to sales; all were friendly and helpful. They were focused on helping with the best options for my situation. More

new steering wheel Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior and outside on a rainy day lol More

Luis was excellent. Thanks! Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next t Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next time we need service. More

Awesome I was so thankful that I met Rudy . He was able to walk me through what my car needed right away. I was able to wait and enjoy coffee with a pastry. I was so thankful that I met Rudy . He was able to walk me through what my car needed right away. I was able to wait and enjoy coffee with a pastry. Funny enough I DIDN'T mind waiting in a very comfortable room. More

Service I always feel good about how I'm treated here but the pricing is a bit high for some profucts. I paid 70 bucks for a 15 dollar part...and it was somet I always feel good about how I'm treated here but the pricing is a bit high for some profucts. I paid 70 bucks for a 15 dollar part...and it was something I found out I could do after the fact. More

1st time Since the Glendale Infiniti closed, I had to find a new place to service my car. Well Infiniti Van Nuys was the closest so I thought I’d try it first. Since the Glendale Infiniti closed, I had to find a new place to service my car. Well Infiniti Van Nuys was the closest so I thought I’d try it first. So far not very impressed. Glendale worked with their customers on labor and parts pricing as well as clarity of final pricing. I fell like I never got a full explanation of what was needed. It seemed as if everyone was too busy and just wanted to get me outta there. Also Glendale was very courteous on allowing me a courtesy vehicle to complete my daily errands, all while my car was being serviced. Even after an explanation of what I had to do, I was denied. A simple oil change turned into more work(which I was fine with) but I had stuff to do. I will try this place one more time. If after the next visit I am unsatisfied again. I’ll make the trip to Monrovia Infiniti. I was treated great there on my first visit, and probably the closest I’ve felt to Glendale Infiniti. More