INFINITI of Van Nuys

Excellent service Thanks Jose and Team for making a great deal on a car that we wanted. Also thank you for the personal delivery late at night....very convenient for a Thanks Jose and Team for making a great deal on a car that we wanted. Also thank you for the personal delivery late at night....very convenient for a family with 3 little kids.....we would never be able to make it to the dealership. More

Great work by Movses Super friendly and helpful. Movses was very helpful throughout the process. He explained everything that we needed to know very well. Five out of five Super friendly and helpful. Movses was very helpful throughout the process. He explained everything that we needed to know very well. Five out of five stars. More

Amazing staff, couldn't be any happier. Rudy was such a great help, love the service department here. Highly recommend. Ask for Rudy. He has helped me so much and makes everything so easy an Rudy was such a great help, love the service department here. Highly recommend. Ask for Rudy. He has helped me so much and makes everything so easy and stress free. Got my car from Mo Attia and Fadi Musharbash. Amazing sells guys. By far the best experience. More

Poor Customer Service with Sean Came here to get some quotes and information. We were greeted by Sean and our interaction lasted for a total of 10 minutes. I guess he did not like th Came here to get some quotes and information. We were greeted by Sean and our interaction lasted for a total of 10 minutes. I guess he did not like the fact that we didn't say yes right away to his offer and he thew his hands in our faces and walked away from us leaving us standing there. I've never experienced such poor customer service and most likely discrimination since me and my boyfriend look rather young. He probably assumed we were not serious buyers. This review is specifically for SEAN only. Thankfully, other employees had excellent customer service and further assisted us. I put "No" to recommending this dealership only because of Sean. Only work with him if you want to waste your money and be in and out. Otherwise, Tarik and Anthony were very kind and patient with us. Please go to them if you decide to visit this dealership. More

Pleasant experience The process was longer then expected.. I prefer dealing with the sales person and the sales person dealing with the manager when it comes to negotiati The process was longer then expected.. I prefer dealing with the sales person and the sales person dealing with the manager when it comes to negotiating the cost of the car. Dealing with the sales person, manager and finance person to make a deal was overwhelming. More

xxxx the bed I went on Friday 17th of May to purchase my 2016 Q50. It took 2 1/2 hours to fill out all the paperwork. I thought it was all done. I get a call on S I went on Friday 17th of May to purchase my 2016 Q50. It took 2 1/2 hours to fill out all the paperwork. I thought it was all done. I get a call on Saturday the 18th that the paper work was wrong and I need to come back. It was the wrong make and model. I came back on Monday to sign the right paper. There was no compensation for waiting my TIME! More

Everyone was exemplary. Great guys. Great deal. had a lot of fun and they got me out quickly. can't really ask for more. this is my new infiniti dealer. Great guys. Great deal. had a lot of fun and they got me out quickly. can't really ask for more. this is my new infiniti dealer. More

Very Satisfied Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took t Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took too long. More

Service Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tail Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tailored approach. Thank you. More

Always more issues with my car when I leave There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the ser There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the service representatives and mechanic get commission for causing more issues with the car and the customer comes back to get it fixed. More