INFINITI of Van Nuys

Switch from Lease to Purchase After the switch from Lease to a Purchase...the dealership does not give me the new registration for the new vehicle purchase, and I had to go back to After the switch from Lease to a Purchase...the dealership does not give me the new registration for the new vehicle purchase, and I had to go back to the store to sign the contract again... More

Never again will i shop infiniti First issue: took my car in for an oil Change couple months ago... last month i went in to a tire shop because i got a nail and i have warranty in my First issue: took my car in for an oil Change couple months ago... last month i went in to a tire shop because i got a nail and i have warranty in my tires and i told him i wanna just get a new tire and he said he would of had the tires he installed... the last place i went to have service in my car was with the dealership. Someone took my freakin tires and gave me some crappy used ones... pretty sad that they have service guys you can’t trust.. Second: took in a car from a customer of mine and i spoke to a very irresponsable service manager named rusty. 2 weeks to let me know they can’t open the hood and a week to let me know what the issue is and they wanted to charge me close to 600$ at first. After waiting and waiting he came back with a different estimate .. Worst service ever no thank you not again... More

First Class Experience I was treated like one of the family members. All my questions were answered honestly and thoroughly. The pricing was very transparent. He broke down I was treated like one of the family members. All my questions were answered honestly and thoroughly. The pricing was very transparent. He broke down all the payment options and worked with my budget. There was no pressure to take a deal that I was not comfortable with. I will definitely refer my friends and family to Movses Dzhansyan. I will be going back to Infinity once again when my current lease is done. More

Excellent customer service! Went in to pick up my new Infiniti Q50 and Movses Dzhansyan helped me sign all the necessary paperwork. He was very helpful and made it a enjoyable ex Went in to pick up my new Infiniti Q50 and Movses Dzhansyan helped me sign all the necessary paperwork. He was very helpful and made it a enjoyable experience! More

Q50 lease experience From start to finish my involvement with all concerned was very positive. They were quick to point out all of the color and feature items I wanted in From start to finish my involvement with all concerned was very positive. They were quick to point out all of the color and feature items I wanted in a vehicle. More

It was great Good experience over all and nice people, it took a long time to complete the deal but may be you guys were short on people. After all it was good. Good experience over all and nice people, it took a long time to complete the deal but may be you guys were short on people. After all it was good. More

Super excelente Because the sales person was very patient and explain all the details for the car and purchase. Excellent healp by Jazmín also took there time to sho Because the sales person was very patient and explain all the details for the car and purchase. Excellent healp by Jazmín also took there time to showing different cars. More

Great car buying experience! Great dealer and car buying experience thanks to Movses Dzhansyan who made it extremely convenient to navigate from A to Z in the process. Everything Great dealer and car buying experience thanks to Movses Dzhansyan who made it extremely convenient to navigate from A to Z in the process. Everything was quick, efficient, & easy thanks to Movses! I will be referring your center to anyone who is looking for an easy hassle free car buying experience. THANK YOU MOVSES! More

Kit was a great experience. I went to dealership with thought rhat I wouldbt get a car. The salesperson was confident tjat he could help me. In th ed end I left with a 2015 Nissa I went to dealership with thought rhat I wouldbt get a car. The salesperson was confident tjat he could help me. In th ed end I left with a 2015 Nissan SUV Carlos and Miguel helped me More

Absolutely awful!!! Nvr buy a car a night/dark. Sold me a car with mixed match tires, 2 Yokohama's and 2 Toyo's. The Toyo's were cupping, prior to selling the car should Nvr buy a car a night/dark. Sold me a car with mixed match tires, 2 Yokohama's and 2 Toyo's. The Toyo's were cupping, prior to selling the car should have had 4 new matching tires all the way around, paint on the rear left side of the car. The salesperson Christopher told me if it doesn't wash off bring it back and he would have the car detailed. The car should have already been detailed prior to selling. The engine harness had been eaten by rodents while the car sat on their lot for 6 1/2 mins prior to me purchasing and they blamed the rodent damage on me. Their lot sit in a rat infested area!!! Look at it. My car had an oil leak. I took it back twice before they fixed the problem. They tried to tell me there wasn't a leak when the car continued to leak in my driveway. They sold the car to me with an open recall on the brakes, (a NO NO)! They kept my car for 10 days for the recall. This recall had been out well before the car was sold to me. Clearly this car was not certify before selling. More