INFINITI of Van Nuys

Service dept. very professional and helpful The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In additio The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In addition service employee offered me water and did not pressure me to sell me on any service. More

Excellent , employees went the extra mile I ended buying a new car . I will recommend coming here because everything was clear and crystal . Definitely I will , employees went the extra mile I ended buying a new car . I will recommend coming here because everything was clear and crystal . Definitely I will buy another car here . More

Blown Away in Amazement!!! I am super picky with customer service and I never ever write reviews so this is a big deal I am taking the time to do this...I am stunned with how mu I am super picky with customer service and I never ever write reviews so this is a big deal I am taking the time to do this...I am stunned with how much this place has stepped up their A Game...You went above and beyond and exceeded my expectations....With not overall incredible pricing on a oil change, but just overall taking care of me and treating me like I was part of your family. Thanks again!! Whoever says anything negative should be ashamed of themselves and needs some help. More

Pleasant Experience The experience was smooth and easy. Movses delivered my car and he was clear and a pleasure to work with. I recommend them highly. Thanks. The experience was smooth and easy. Movses delivered my car and he was clear and a pleasure to work with. I recommend them highly. Thanks. More

Anthony was awesome!!! From the moment we walked in Anthony was helpful, kind and professional. This was one of the best customer service experiences I have ever had. Before From the moment we walked in Anthony was helpful, kind and professional. This was one of the best customer service experiences I have ever had. Before coming to Infinity we visited another dealership and walked out without considering due to lack of customer service. His kindness and helpfulness definitely played a huge role in our determination to choose Infinity. Thank you! More

Great sales experience. I bought a new car last night at Van Nuys Infiniti Dealership & I was very happy with fast & friendly service, knowledgeable sales person & comfortabl I bought a new car last night at Van Nuys Infiniti Dealership & I was very happy with fast & friendly service, knowledgeable sales person & comfortable environment in whole. More

Constant Disregard And Ridiculous Service Quotes I wanted to make an appointment to have my low beam bulb replaces and the headlight cover as well. Since I've had this repair done previously before, I wanted to make an appointment to have my low beam bulb replaces and the headlight cover as well. Since I've had this repair done previously before, I already knew that this should cost about $250 for the bulb and about $40 for the cover. But I guess the associate, Rudy Ruiz figured he could just rip me off and I'd be okay with that. He told me that it wouldn't be possible to replace the bulb and cover and instead I would have to have an entire headlamp assembly installed which costs about $1200 per his quote. Upon getting this information, I wanted to call him to clarify that I only wanted the bulb and cover replaced. As of today, I have called 5 times and Mr. Ruiz has decided to not return my call despite my voicemails and messages left with the receptionist. As well, I asked for a quote on having my CD player replaced as the motor burned out and there is a CD stuck in the deck. I have had this happen twice before and I know that replacing this part requires a refurbished CD deck which costs about $700. Mr. Ruiz, however, wants me to believe that I can only replace the CD deck and AM/FM radio which would cost $2200 per his quote. Again, he did not return my calls after making multiple attempts over multiple days to speak with him so that I could clarify my requests and schedule service. Considering I live in the Van Nuys area, it is a huge inconvenience that I am not able to make service appointments without this unfair treatment and lack of customer support from an Infiniti dealership. During the years of my ownership I have always opted to have my vehicle serviced at Infiniti dealerships (Ardmore, PA; West Chester, PA; Newark, DE; Willow Grove, PA) and I have never had to endure this kind of treatment. I even took the liberty of contacting the service department to inquire about the pricing of these parts and was told that I could indeed order the basic parts (low beam bulb, headlamp cover, and CD disc changer) for the prices I expected. Considering this treatment, I will be looking into other service options in the area such as the Glendale and Beverly Hills locations despite in not being convenient at all considering where I reside and my work schedule. As well, this unacceptable experience may be the reason I do not choose to stay with Infiniti regarding my next vehicle purchase. More

Thankful Anthony was very responsive and friendly. He got me the car I wanted at the price I could afford and I would buy/lease another car from him again. Anthony was very responsive and friendly. He got me the car I wanted at the price I could afford and I would buy/lease another car from him again. More

Personal, comfortable, low pressure, respectful, helpful I had some very narrow parameters to work with in my unique situation. The staff was very helpful and tried their best to accommodate my situation and I had some very narrow parameters to work with in my unique situation. The staff was very helpful and tried their best to accommodate my situation and find a deal that worked for both of us. More

Fair, Honest and Easy to deal with The personnel at this dealership will make you feel welcome. They are easy to deal with and you will walk away knowing that you have made a great deal The personnel at this dealership will make you feel welcome. They are easy to deal with and you will walk away knowing that you have made a great deal and have taken well care of. I had a problem with my used car and Anthony and Tarik provided me with a loaner vehicle, made sure that the problem was taken care of and everyone was happy....especially me! I would highly recommend this dealership. Even employees that were not involved in my deal were very helpful. I understand why Infinity of Van Nuys has been named the number one dealership in the area. They really deserve it. More