INFINITI of Van Nuys

Great service. Wonderful people. Clean place. Honest service service representative is wonderful. Timely service. Thanks. Wonderful people. Clean place. Honest service service representative is wonderful. Timely service. Thanks. More

Lauren Oliver is bad xxx. Best customer service I have ever received. No question.! Pay her more…! Best customer service I have ever received. No question.! Pay her more…! More

Wilson is a nice man. He inspires confidence. One of your employees drove me home. He was friendly and nice. Don't know his name. He inspires confidence. One of your employees drove me home. He was friendly and nice. Don't know his name. More

Honestly this place has the worst customer service, they are very unprofessional and don’t know how to use their common sense when doing their job. I have a complaint to make with regional manager or who ev are very unprofessional and don’t know how to use their common sense when doing their job. I have a complaint to make with regional manager or who ever is in charge of this location, I asked if they could install my sunroof glass and they quoted me a price and I agreed, yet they installed something incorrectly for trying to save time or for trying to cut out a step or simply because the master tech told the guy to not clean out of any of the glass that was left behind on the frame of the glass and just said to install it. Then when they return the car to me they left the sunroof stuck open and with glass all over the rails. Common sense they would just clean it out before installing it, because then after they tried charging me and extra 500 to try and fix the problem that they initially caused by not doing the job right. Saying that now they have to drop the whole headliner and everything all because of there ignorance. I am very upset because I went to the dealership to get something done right, when I could just installed it my self and done a way better job. Over all very unsatisfied with them because after all that I tried to come to an agreement with them but they were just being very ignorant and were accepting responsibility for there actions. Someone needs to makes this right. Guy who supposedly was helping me name was Martin. Very rude. More

Wilson was amazing so helpful with decision and offers for repair friendly and nice respond to messages quickly for repair friendly and nice respond to messages quickly More

Rudy and the service manager are awesome. The people are personable, the waiting area is clean (water, Coffee, tea provided) and service was quick. The people are personable, the waiting area is clean (water, Coffee, tea provided) and service was quick. More

Good, quick, helpful, and friendly. I enjoy bringing in my car here for service. End I enjoy bringing in my car here for service. End More

Always great customer service. Friendly and thorough. Also appreciate the loaner or free rental cars Friendly and thorough. Also appreciate the loaner or free rental cars More

I am pleased to say that I have the best service advisor Rudy Ruiz At the infinity Van Nuys. I know that my car is in great hands because he always explains what my car needs and what is recommended advisor Rudy Ruiz At the infinity Van Nuys. I know that my car is in great hands because he always explains what my car needs and what is recommended to get done ✅ and that to me is very important. Because I know he cares. I know my car is up to date. More

Nice people ! Attentive! However they didn’t do what I came in for and completed a bunch of other stuff Attentive! However they didn’t do what I came in for and completed a bunch of other stuff More