INFINITI of Tampa

The service from Aaron and Brett was exceptional. Exactly what I expected from an Infiniti dealership. However, two days after taking delivery I noticed the front bumper appeared to have had paint w Exactly what I expected from an Infiniti dealership. However, two days after taking delivery I noticed the front bumper appeared to have had paint work done on it and was misaligned. I'm was very concerned when I found out the 2009 G37 which was sold to me as brand new had in fact had $800 worth of paint touch up and alignment done to the front bumper. I know it was $800 worth of work because when I requested any/all records of work done on the car they faxed me an internal work/repair order indicating the paint work had been contracted out to a local body shop. I returned the car to the dealership two days after taking delivery and they stated the car was most likely damaged when taken off of the truck which I can imagine happens from time to time. I think it is unethical and perhaps illegal to not disclose the fact that my car was damaged and repaired prior to me purchasing it as brand new. While it might be a dealership or Infiniti policy to not disclose work done on a new car unless it is over a certain dollar amount, I completely disagree with it. I can see instances where minor touch up need not be disclosed, BUT I think that if you have to actually send the car to a body shop to have work done you are more than likely legally required to tell a potential buyer about that. In the end the dealer replaced the bumper with a new factory painted one. They also provided me a loaner car while my new car was being repaired. Again, Aaron and Brett handled the situation with extreme professionalism, but it is hard to overlook the fact that either one or both of them MIGHT have known that the car I was purchasing had work done on it. I think it would have been appropriate for the dealer to offer some type of concession (money back, maintenance plan, etc.). This is the first time I have ever purchased a car of this caliber and price and perhaps my expectations were too high, but in the end I will get frustrated anytime I recall this experience. More

I had a fantastic experience at Courtesy Infiniti. My salesman was extremely professional. I highly recommend this dealer and my salesman, Ron Silver. I felt Ron was honest and did not play the typical salesman was extremely professional. I highly recommend this dealer and my salesman, Ron Silver. I felt Ron was honest and did not play the typical games, nor did the dealer. I love my car, 2009 G37 and am very happy. More