INFINITI of Tampa

I went into the Pre-Owned section of the dealership in search of a slightly used Infiniti FX35 with low miles. They only had one, which did not have the options I wanted, but they had an older FX45 with search of a slightly used Infiniti FX35 with low miles. They only had one, which did not have the options I wanted, but they had an older FX45 with over 80K miles which they also tried to talk me into. I ended up going on a test drive in the base model they had just to see how it handled, etc. After coming back to the dealership, they once again tried to talk me into the one I had just test driven, even though it did not have any of the equipment I was lookin for and was not even the color I wanted. My salesman then offerred to see if any of the sister dealerships to Infiniti of Tampa/Courtesy autogroup may have something that they could do a dealer trade with. I was advised this is a normal process and they would be happy to do this for a customer. They found a unit at an affiliated dealer up in the Atlanta area and they advised if this was the car for me they would transport it for free as they could do a dealer trade. I told them I would need to think about it a day or two and would get back to them. The salesman gave me copies of all the paperwork and the CarFax. I left that night and thought it over. The next day I called my salesman and advised that the price on the dealers website where the vehicle was stated it was $800 cheaper than what they had quoted me. He agreed to match that price but stated they could not go lower than that as the vehicle had been acquired as a trade and the dealership had paid too much on it in trade. This didn't sound right to me so I advised him I would give it some thought and get back to him. Later that day I re-reviewed the CarFax and just as I thought, it said the vehicle had been acquired at auto auction just before it went on sale up in Atlanta. This completely didn't jive with what my salesman had advised me. A couple of days later I decided I wanted to make a deal on this vehicle and called my salesman out on his lie. He chalked it up to a misunderstanding between him and his manager as he was new. I set this aside and attempted to work out numbers with my salesman. We agreed on a figure and I advised I would be in the next day to sign the papers. The next day I called my salesman to confirm it would still be ok to come in to sign all the papers. He assured me it was fine and that they were actually getting ready to transport the vehicle to Tampa that day. I made the trip over to the dealership that evening and was there about 30 minutes after signing the buyers order and all the other paperwork they make you sign. At that point the sales manager comes in and advises me that the dealership in Atlanta just sold the vehicle before I got there. I asked why no one mentioned this to me earlier, especially when they knew I was coming in and even advised me they were in the process of transporting the car. He did not have a solid answer for me but assured me that they would find me what I wanted. At this point he even tried to talk me into another vehicle I did not want. What came as a bigger shock was his demeanor and tone. He was very combative and accusatory as if I had done something to him, when it was his dealership that had just manipulated a potential customer. After he finished his rant on finding me what I wanted at some point in time, he did offer to fill my gas tank after I complained that they had wasted hours of my day and gas to come all the way to the dealer. It came as a complete surprise to me that a manager at a well established dealership would be so rude and disrespectful to a customer. I, myself, work as a manager in a customer service oriented industry and never would I be allowed or have the gall to treat a customer this way. I would have chalked it up to a bad experience at this point, but curiousity got the better of me a week later. I still had not heard from them based on their promises of finding me exactly the car I wanted, which was of no shock to me from this entire experience. I kept seeing the car they were to have obtained from the affiliate dealership still listed for sale on their website, so I called them and confirmed this vehicle was still in stock and ready for sale. Bottom line is that they once again got caught in their plethora of lies. This entire experience came as a blessing, though, as another dealership was able to find me the exact car I wanted with the exact options and it even had less miles on it. They also negotiated the price and were one of the most stress free car buying processes I have ever experienced. The underlying purpose of my review is to warn anyone who may deal with the Pre-Owned department of Infiniti of Tampa to be weary as they will lie and deceive you to no end. The dictionary should list this dealership under the definition of shyster used car dealers as they are a perfect example of one. This website also gave this dealership 2 weeks to respond to my review before posting and as was expected, I never heard from anyone... More

My experience at this dealership was far superior than the service I had received at any other dealer. I shopped at several dealerships from different manufacturers. The moment my wife and I arrived, Alex the service I had received at any other dealer. I shopped at several dealerships from different manufacturers. The moment my wife and I arrived, Alex was already expecting us, and remembered the specifics of the vehicle we were looking for. He meticulously explained every feature of the G37 sedan we were looking at purchasing. His expertise, knowledge, and professionalism lead us to our decision to buy that sedan. I am convinced that we selected the right car at the right dealership. I will recommend this dealership to everyone I know. It is very worth the hour drive. I am even considering taking that hour drive to have all of my vehicle service needs done at Infinity of Tampa. More

I purchased a used 2009 Nissan Altima from Infiniti of Tampa and was excited! This was the first time I decided to purchase a car from a big dealer after my family told me I probably shouldn't if I wanted Tampa and was excited! This was the first time I decided to purchase a car from a big dealer after my family told me I probably shouldn't if I wanted a used car. My family and I usually purchase all of our cars from smaller mom and pop kind of dealership and never had any major problems with them after during our research. I made a big mistake thinking a big dealer is the way to go because they have to treat you right, lol yeah right! TO THE COMPLIANT: First off I know I was overcharged tremendously for my 2009 Nissan (about 20k, not including interest) but that's not what I'm upset about. After taking the car home and driving for about 30 days, I notice the light on the driver side was starting to turn yellow (these are hydro blue light), so I knew something wasn't right. I took the car into the service department at Infiniti of Tampa and they told me to go down the street to their sister company Courtesy Nissan (all of these dealerships on the strip of Dale Mabry have the same owner). I went to Courtesy Nissan, there I met Heidi and she was very helpful. While looking into the computer to enter me in, to see if I'm having an electrical problem she notices a Recall on my windshield wipers so, she said they would fix that today. I was really happy she took the time to find that and fix it for me. After waiting for over an hour Heidi comes out to the waiting area and asks to speak to me. She told me they are still looking into the light, she just wanted to let me know that somehow when they were in the process of removing the wipers my front windshield was cracked and they are going to call out a professional to fix it. I wasn’t upset because things happen, just fix it. Heidi put me into a loaner car. This Nissan was a 2011 and I was truly disappointed. It was never cleaned out from the previous user, the smell in the car was really bad and it also came off onto my hand from the steering wheel, the outside of the car looked like someone went and played in the grass to do donuts! I was also embarrassed by the giant painted sign they put on the back of the window advertising Courtesy Nissan. Once home I received a call from Heidi telling me the window guys will not be out there until Wed (it's Mon). SHE ALSO THEN WENT INTO WHAT REALLY DISAPPOINTED ME THE MOST... the headlight is an aftermarket light and it is not covered by my warranty! I was never told this by my car salesmen Jamaal or anyone from Infiniti of Tampa. Heidi said Courtesy Nissan do not have a problem fixing the light as long as Infiniti of Tampa agrees to pay for the cost of setting the light back to its manufacturer lights. I was thinking this should be no problem for them, because I just bought the car from them and I was never notified about the Aftermarket product. Immediately after hanging up with Heidi I drove over to Infiniti of Tampa, Jamaal was there and I told him about the situation at Courtesy Nissan. He looked more like it was entertaining hearing the story more than concern. I then told him about the headlight being Aftermarket and told him what Courtesy Nissan told me about them replacing the light. Jamaal said that, that is something they do not do at Infiniti of Tampa. WHAT! I just brought the car and no one warned me about the headlights. I asked him to let me speak to a manager regarding this and he said ok, but I don’t know what will come out of it. When his sales manager walked over he was smiling really hard and then the first words that came out of this mouth was (will giggling) "So, Courtesy Nissan is over there tearing up your stuff huh!" I was already upset and that was really rude! (They are so proud of their sister company and love boasting about their strip, until something bad happens, then they don’t want anything to do with them.) Jamaal said he spoke to Heidi and the light would probably cost about $25.00 to replace once they switch everything over to the manufacturer light, but that only if she can get it approved through her manager. Jamaal and his manager than said Courtesy Nissan should just replace the entire thing, that's all they could do for at least the courtesy of breaking your windshield. But, Infiniti of Tampa, we won’t take ownership of anything. I was really upset. I spent about a good 35 to 40mins in there trying to plead my case, telling them they sold me the car this way, why should I have to play. I see if this was a year down the line, it's been about 30days. They would not do anything. The sales manger even raised his voiced at me!!! Shocked is the only word... I left and went back to Courtesy Nissan, told Heidi what they told me about Nissan should just take care of it, since you guys broke the windshield and she said, we didn’t sell you the car Infiniti did so they should pay for it (Then the Ping-Pong begin). Heidi took me over to see my car and had a mechanic show me the aftermarket product, (this was not going to help me get the car fix), I asked her and the mechanic who I can talk to about getting this fix and they both did not want to give me an answer. I asked Heidi who she was going to talk to and she said her boss and I asked if I could speak to him and said hesitantly said yes. She took me to the waiting room, about 30 min later she took me to see her Service Manager (her boss) and he already knew the story. He said Infiniti of Tampa sold you the car, if this were Courtesy Nissan; you would not be sitting here right now, because we would have already taken care of you. But, we are not going to pay to have this fix, we will fix it, but Infiniti of Tampa will have to sign an IOU to Courtesy Nissan. I asked him if I could speak to the General Manger and they would not let me. They said I could speak with Amy Ferrera an Executive Assistant. Heidi took me back to the waiting room again and for another 30mins I had to wait (It kind of felt like they were trying to tire me out). Heidi and Amy finally showed up and Amy took me to a back office. She knew the story too and told me she called Infiniti of Tampa to try to negotiate (remember these are sister companies) and get them to do the right thing but they refuse. She also told me she went ahead to call all of the aftermarket companies to see if they service my car using my VIN number and have not found anyone yet. She then said she contacted the previous owner to see if he would know where the lights came from, but have not heard back. She said she would look into it and make sure to get back to me. I never heard from Amy again, but Heidi called me couple of days later to tell me they found a vendor who sales the lights that is in my car and it will cost me 200.00 for install and for the lights. Wow, all of that and they are still charging me!!! Heidi said the light only come in pairs and they are 99.00, but they will still need to charge me labor to put them in... Sad On day three, I took the dirty car back and they gave me my car. Heidi wanted me to look at the windshield to make sure everything looked ok. She also said they would call me when the lights came in. The following day, I hit a few bugs while driving so I needed to spray some water and use my windshield wipers... the wipers work! BUT NO WATER!!! Now no water and my headlight are still broke! This type of service is not worth it! I really feel bad about this whole ordeal and my stomach turns every time I drive by this Infiniti of Tampa and Courtesy Nissan… it sucks I have to see them every day when driving to work. I've never been treated like this in my entire life. This is a big blow... I bet they made me out to be a criminal. My feeling was truly hurt and I will never do business with a Courtesy Dealership ever again! I will make sure my family, friends, co-workers and everyone knows how bad the customer service is for Courtesy. That whole strip is just a joke! You can feel that they are only thinking about numbers... sales, sales, sales, once the car if off the lot, who cares, it's not my problem… should be there motto! P.S. - I FORGOT TO MENTION IT TOOK INFINITI OF TAMPA TWO MONTHS TO GET ME MY REGISTER CAR TAG... the turnaround time for something like that should be no more than two to three weeks! It's to be expected with this dealership I guess... DON’T BUY A CAR FROM THEM… I LEARN MY SO MANY PEOPLE HAVE A BAD WRAP ON DEALERSHIP… I now do too… :( Tim Bennett ltd_bennett@yahoo.com More

Extremely professional & helpful. Definitely not your typical car dealership - provides a pleasant experience. Marc Fisher and Alex are two of the best sales professionals I have ever dealt with while pu typical car dealership - provides a pleasant experience. Marc Fisher and Alex are two of the best sales professionals I have ever dealt with while purchasing a car. The dealership also has great inventory. More

Great staff! Even though we came late and Aaron and Jay (the finance director) had to stay past closing to complete our deal, they never hurried us or made us feel uncomfortable. I am loving my new car and (the finance director) had to stay past closing to complete our deal, they never hurried us or made us feel uncomfortable. I am loving my new car and the process was so painless, I would recommend Infinity of Tampa to anyone! More

They got the exact car I wanted even though they had to get it from another dealer in the area. Aaron Scheible was extremely knowlegable of the Inifiniti product line and was helpful in helping determine get it from another dealer in the area. Aaron Scheible was extremely knowlegable of the Inifiniti product line and was helpful in helping determine the exact model for me. He is courtious and friendly, and easy to deal with. Made buying this car a pleasure rather than a chore. More

I was very pleased with the salesman who dealt with me. His name is Marc Fisher. He was honest and true to his word. He also worked with me to get a great deal on a new lease for me. He was very informativ His name is Marc Fisher. He was honest and true to his word. He also worked with me to get a great deal on a new lease for me. He was very informative and I will refer him to all my friends and family. More

I arived ay appointment time and was prompllt greetd by Aaron. Aaron took the time to thourgly explain different model plus and minus of each. He spent time with me and did not rush me or high pressure me. Aaron. Aaron took the time to thourgly explain different model plus and minus of each. He spent time with me and did not rush me or high pressure me. He was very knowledgable of his product. I was made to feel welcome by Aaron and everyone else at the dealership. Although added item I could purchase were explained to me there was no pressure to buy. I enjoyed the experience and love the car I bot. Rick More

I initially made contact with Infiniti of Tampa via their Internet Sales Division - I wanted a new G25, but the price was a bit more then I wanted to afford. I made an appointment to test drive a 2007 pre-o Internet Sales Division - I wanted a new G25, but the price was a bit more then I wanted to afford. I made an appointment to test drive a 2007 pre-owned G35. Alex was knowledgable and personable. He niether was too pushy nor too passive. Actually I was kind of going between Lokey Infiniti and Tampa - trying to get the BEST possible deal. I finally gave up, believing I was destined for a Nissan. On the 2nd of Jan 2011, I sent one last offer to both Infiniti dealers - Alex came through with SHINING colors!! I didn't even hear back from the Lockey dealership until three days later. Alex delivered the vehicle, explained and demonstrated all of the accessories and provided the necesarry information in the event I had a problem. I have had to take my vehicle back due to issues that I see with some of the leather interior, however, I can say that Alex was as diligent and willing to help as he was BEFORE I made the purchase. If you're looking for a new Infiniti - go FIRST to Infiniti of Tampa and ask for Alex Schuster!! More

I experienced a pleasent shopping experience. Aaron was knowledgable regarding the vehicle we were interested in purchasing. I had visited numerous Infiniti dealers in attempt to purchase a QX-56 but Infi knowledgable regarding the vehicle we were interested in purchasing. I had visited numerous Infiniti dealers in attempt to purchase a QX-56 but Infiniti of Tampa went the extra mile to make us satisfied customers. More