INFINITI of Tampa

If you are tired of dealing with the typical car dealership and sales weasals, Infiniti of Tampa is the place for you. After a multi-week exhaustive search, my wife and I went to Infiniti of Tampa t dealership and sales weasals, Infiniti of Tampa is the place for you. After a multi-week exhaustive search, my wife and I went to Infiniti of Tampa to see if we could afford a high-class vehicle like an Infiniti. Much to our surprise, Rich Dubin did not waste my time with back and forth nor try to undervalue my trade. I felt like I was being treated as a respected individual and that I was getting a good deal. In another show of good customer service, the car that we wanted was not on the lot and Rich found the car for us and did not try and re-negotiate the deal...that is a rare trait in the car sales industry. This is a high-quality location and the staff is professional and treats you well. More

Mr. Gupta was, as usual, honest and precise with his options to lease a new car instead of buying a used one. My payments were in fact, reduced and I'm driving a new model car. This is the my fifth ca options to lease a new car instead of buying a used one. My payments were in fact, reduced and I'm driving a new model car. This is the my fifth car leased through Infinita of Tampa. More

First, this was our first attempt at purchasing a vehicle via the internet and I was not sure what to expect from the dealer or the process. Ron Murray was the sale associate who assisted my wife and I throu via the internet and I was not sure what to expect from the dealer or the process. Ron Murray was the sale associate who assisted my wife and I through this experience and he was absolutely wonderful in walking us through the purchasing of a very nice used vehicle for my in-laws there in Bradenton, FL. He provided all the information requested and additional pictures as we requested more information which ensured us of the current condition of the vehicle. We didn't have time to make a trip down there and my elderly in-laws had no transportation. Thank goodness we found Ron Murray. He delivered the car to them this morning and they were ectastic. My next car transaction will be made with Infinti of Tampa. Thanks again for a great buying experience. More

I purchased my g37 coupe from Aarron last week. He helped me secure an awd from another state since they are difficult to find in florida and i will be moving up north shortly. Got the deal i wanted and the me secure an awd from another state since they are difficult to find in florida and i will be moving up north shortly. Got the deal i wanted and the car was secured quickly. More

I had been to a few dealerships in my vehicle search, as well as calling many regarding cars listed online. When I called Infiniti of Tampa regarding a car listed, I got Aaron on the phone. Come to find o well as calling many regarding cars listed online. When I called Infiniti of Tampa regarding a car listed, I got Aaron on the phone. Come to find out that car wasn't exactly what I was looking for. Aaron took the time to ask some questions to get an understanding of what type of car I had in mind. He promised to research for me and called back shortly after with a car that they just got in that day. All of the other dealers I called just said no, we don't have that car and were not interested in helping. Once I visted the dealership that evening to look at the vehicle, it was such a different experience. They were are very accomodating and even offered a cool beverage for the hot day. I didn't feel pressured one bit. I loved the car and decided to purchase. I was using a outside financing and they were able to communicate directly with my credit union to work out all of the details. It was almost effortless. I would highly recommend Infiniti of Tampa and Aaron. More

I went into the Pre-Owned section of the dealership in search of a slightly used Infiniti FX35 with low miles. They only had one, which did not have the options I wanted, but they had an older FX45 with search of a slightly used Infiniti FX35 with low miles. They only had one, which did not have the options I wanted, but they had an older FX45 with over 80K miles which they also tried to talk me into. I ended up going on a test drive in the base model they had just to see how it handled, etc. After coming back to the dealership, they once again tried to talk me into the one I had just test driven, even though it did not have any of the equipment I was lookin for and was not even the color I wanted. My salesman then offerred to see if any of the sister dealerships to Infiniti of Tampa/Courtesy autogroup may have something that they could do a dealer trade with. I was advised this is a normal process and they would be happy to do this for a customer. They found a unit at an affiliated dealer up in the Atlanta area and they advised if this was the car for me they would transport it for free as they could do a dealer trade. I told them I would need to think about it a day or two and would get back to them. The salesman gave me copies of all the paperwork and the CarFax. I left that night and thought it over. The next day I called my salesman and advised that the price on the dealers website where the vehicle was stated it was $800 cheaper than what they had quoted me. He agreed to match that price but stated they could not go lower than that as the vehicle had been acquired as a trade and the dealership had paid too much on it in trade. This didn't sound right to me so I advised him I would give it some thought and get back to him. Later that day I re-reviewed the CarFax and just as I thought, it said the vehicle had been acquired at auto auction just before it went on sale up in Atlanta. This completely didn't jive with what my salesman had advised me. A couple of days later I decided I wanted to make a deal on this vehicle and called my salesman out on his lie. He chalked it up to a misunderstanding between him and his manager as he was new. I set this aside and attempted to work out numbers with my salesman. We agreed on a figure and I advised I would be in the next day to sign the papers. The next day I called my salesman to confirm it would still be ok to come in to sign all the papers. He assured me it was fine and that they were actually getting ready to transport the vehicle to Tampa that day. I made the trip over to the dealership that evening and was there about 30 minutes after signing the buyers order and all the other paperwork they make you sign. At that point the sales manager comes in and advises me that the dealership in Atlanta just sold the vehicle before I got there. I asked why no one mentioned this to me earlier, especially when they knew I was coming in and even advised me they were in the process of transporting the car. He did not have a solid answer for me but assured me that they would find me what I wanted. At this point he even tried to talk me into another vehicle I did not want. What came as a bigger shock was his demeanor and tone. He was very combative and accusatory as if I had done something to him, when it was his dealership that had just manipulated a potential customer. After he finished his rant on finding me what I wanted at some point in time, he did offer to fill my gas tank after I complained that they had wasted hours of my day and gas to come all the way to the dealer. It came as a complete surprise to me that a manager at a well established dealership would be so rude and disrespectful to a customer. I, myself, work as a manager in a customer service oriented industry and never would I be allowed or have the gall to treat a customer this way. I would have chalked it up to a bad experience at this point, but curiousity got the better of me a week later. I still had not heard from them based on their promises of finding me exactly the car I wanted, which was of no shock to me from this entire experience. I kept seeing the car they were to have obtained from the affiliate dealership still listed for sale on their website, so I called them and confirmed this vehicle was still in stock and ready for sale. Bottom line is that they once again got caught in their plethora of lies. This entire experience came as a blessing, though, as another dealership was able to find me the exact car I wanted with the exact options and it even had less miles on it. They also negotiated the price and were one of the most stress free car buying processes I have ever experienced. The underlying purpose of my review is to warn anyone who may deal with the Pre-Owned department of Infiniti of Tampa to be weary as they will lie and deceive you to no end. The dictionary should list this dealership under the definition of shyster used car dealers as they are a perfect example of one. This website also gave this dealership 2 weeks to respond to my review before posting and as was expected, I never heard from anyone... More

My experience at this dealership was far superior than the service I had received at any other dealer. I shopped at several dealerships from different manufacturers. The moment my wife and I arrived, Alex the service I had received at any other dealer. I shopped at several dealerships from different manufacturers. The moment my wife and I arrived, Alex was already expecting us, and remembered the specifics of the vehicle we were looking for. He meticulously explained every feature of the G37 sedan we were looking at purchasing. His expertise, knowledge, and professionalism lead us to our decision to buy that sedan. I am convinced that we selected the right car at the right dealership. I will recommend this dealership to everyone I know. It is very worth the hour drive. I am even considering taking that hour drive to have all of my vehicle service needs done at Infinity of Tampa. More

I purchased a used 2009 Nissan Altima from Infiniti of Tampa and was excited! This was the first time I decided to purchase a car from a big dealer after my family told me I probably shouldn't if I wanted Tampa and was excited! This was the first time I decided to purchase a car from a big dealer after my family told me I probably shouldn't if I wanted a used car. My family and I usually purchase all of our cars from smaller mom and pop kind of dealership and never had any major problems with them after during our research. I made a big mistake thinking a big dealer is the way to go because they have to treat you right, lol yeah right! TO THE COMPLIANT: First off I know I was overcharged tremendously for my 2009 Nissan (about 20k, not including interest) but that's not what I'm upset about. After taking the car home and driving for about 30 days, I notice the light on the driver side was starting to turn yellow (these are hydro blue light), so I knew something wasn't right. I took the car into the service department at Infiniti of Tampa and they told me to go down the street to their sister company Courtesy Nissan (all of these dealerships on the strip of Dale Mabry have the same owner). I went to Courtesy Nissan, there I met Heidi and she was very helpful. While looking into the computer to enter me in, to see if I'm having an electrical problem she notices a Recall on my windshield wipers so, she said they would fix that today. I was really happy she took the time to find that and fix it for me. After waiting for over an hour Heidi comes out to the waiting area and asks to speak to me. She told me they are still looking into the light, she just wanted to let me know that somehow when they were in the process of removing the wipers my front windshield was cracked and they are going to call out a professional to fix it. I wasn’t upset because things happen, just fix it. Heidi put me into a loaner car. This Nissan was a 2011 and I was truly disappointed. It was never cleaned out from the previous user, the smell in the car was really bad and it also came off onto my hand from the steering wheel, the outside of the car looked like someone went and played in the grass to do donuts! I was also embarrassed by the giant painted sign they put on the back of the window advertising Courtesy Nissan. Once home I received a call from Heidi telling me the window guys will not be out there until Wed (it's Mon). SHE ALSO THEN WENT INTO WHAT REALLY DISAPPOINTED ME THE MOST... the headlight is an aftermarket light and it is not covered by my warranty! I was never told this by my car salesmen Jamaal or anyone from Infiniti of Tampa. Heidi said Courtesy Nissan do not have a problem fixing the light as long as Infiniti of Tampa agrees to pay for the cost of setting the light back to its manufacturer lights. I was thinking this should be no problem for them, because I just bought the car from them and I was never notified about the Aftermarket product. Immediately after hanging up with Heidi I drove over to Infiniti of Tampa, Jamaal was there and I told him about the situation at Courtesy Nissan. He looked more like it was entertaining hearing the story more than concern. I then told him about the headlight being Aftermarket and told him what Courtesy Nissan told me about them replacing the light. Jamaal said that, that is something they do not do at Infiniti of Tampa. WHAT! I just brought the car and no one warned me about the headlights. I asked him to let me speak to a manager regarding this and he said ok, but I don’t know what will come out of it. When his sales manager walked over he was smiling really hard and then the first words that came out of this mouth was (will giggling) "So, Courtesy Nissan is over there tearing up your stuff huh!" I was already upset and that was really rude! (They are so proud of their sister company and love boasting about their strip, until something bad happens, then they don’t want anything to do with them.) Jamaal said he spoke to Heidi and the light would probably cost about $25.00 to replace once they switch everything over to the manufacturer light, but that only if she can get it approved through her manager. Jamaal and his manager than said Courtesy Nissan should just replace the entire thing, that's all they could do for at least the courtesy of breaking your windshield. But, Infiniti of Tampa, we won’t take ownership of anything. I was really upset. I spent about a good 35 to 40mins in there trying to plead my case, telling them they sold me the car this way, why should I have to play. I see if this was a year down the line, it's been about 30days. They would not do anything. The sales manger even raised his voiced at me!!! Shocked is the only word... I left and went back to Courtesy Nissan, told Heidi what they told me about Nissan should just take care of it, since you guys broke the windshield and she said, we didn’t sell you the car Infiniti did so they should pay for it (Then the Ping-Pong begin). Heidi took me over to see my car and had a mechanic show me the aftermarket product, (this was not going to help me get the car fix), I asked her and the mechanic who I can talk to about getting this fix and they both did not want to give me an answer. I asked Heidi who she was going to talk to and she said her boss and I asked if I could speak to him and said hesitantly said yes. She took me to the waiting room, about 30 min later she took me to see her Service Manager (her boss) and he already knew the story. He said Infiniti of Tampa sold you the car, if this were Courtesy Nissan; you would not be sitting here right now, because we would have already taken care of you. But, we are not going to pay to have this fix, we will fix it, but Infiniti of Tampa will have to sign an IOU to Courtesy Nissan. I asked him if I could speak to the General Manger and they would not let me. They said I could speak with Amy Ferrera an Executive Assistant. Heidi took me back to the waiting room again and for another 30mins I had to wait (It kind of felt like they were trying to tire me out). Heidi and Amy finally showed up and Amy took me to a back office. She knew the story too and told me she called Infiniti of Tampa to try to negotiate (remember these are sister companies) and get them to do the right thing but they refuse. She also told me she went ahead to call all of the aftermarket companies to see if they service my car using my VIN number and have not found anyone yet. She then said she contacted the previous owner to see if he would know where the lights came from, but have not heard back. She said she would look into it and make sure to get back to me. I never heard from Amy again, but Heidi called me couple of days later to tell me they found a vendor who sales the lights that is in my car and it will cost me 200.00 for install and for the lights. Wow, all of that and they are still charging me!!! Heidi said the light only come in pairs and they are 99.00, but they will still need to charge me labor to put them in... Sad On day three, I took the dirty car back and they gave me my car. Heidi wanted me to look at the windshield to make sure everything looked ok. She also said they would call me when the lights came in. The following day, I hit a few bugs while driving so I needed to spray some water and use my windshield wipers... the wipers work! BUT NO WATER!!! Now no water and my headlight are still broke! This type of service is not worth it! I really feel bad about this whole ordeal and my stomach turns every time I drive by this Infiniti of Tampa and Courtesy Nissan… it sucks I have to see them every day when driving to work. I've never been treated like this in my entire life. This is a big blow... I bet they made me out to be a criminal. My feeling was truly hurt and I will never do business with a Courtesy Dealership ever again! I will make sure my family, friends, co-workers and everyone knows how bad the customer service is for Courtesy. That whole strip is just a joke! You can feel that they are only thinking about numbers... sales, sales, sales, once the car if off the lot, who cares, it's not my problem… should be there motto! P.S. - I FORGOT TO MENTION IT TOOK INFINITI OF TAMPA TWO MONTHS TO GET ME MY REGISTER CAR TAG... the turnaround time for something like that should be no more than two to three weeks! It's to be expected with this dealership I guess... DON’T BUY A CAR FROM THEM… I LEARN MY SO MANY PEOPLE HAVE A BAD WRAP ON DEALERSHIP… I now do too… :( Tim Bennett ltd_bennett@yahoo.com More

Extremely professional & helpful. Definitely not your typical car dealership - provides a pleasant experience. Marc Fisher and Alex are two of the best sales professionals I have ever dealt with while pu typical car dealership - provides a pleasant experience. Marc Fisher and Alex are two of the best sales professionals I have ever dealt with while purchasing a car. The dealership also has great inventory. More

Great staff! Even though we came late and Aaron and Jay (the finance director) had to stay past closing to complete our deal, they never hurried us or made us feel uncomfortable. I am loving my new car and (the finance director) had to stay past closing to complete our deal, they never hurried us or made us feel uncomfortable. I am loving my new car and the process was so painless, I would recommend Infinity of Tampa to anyone! More