INFINITI of Tampa

Awesome experience! Great to work with. This is our first Infinity purchase and didn't know what to expect. Customer Service was nothing but top notch. Infinity purchase and didn't know what to expect. Customer Service was nothing but top notch. More

From the time we stepped on the lot until we drove away with our new car the next day, my wife and I were treated as if we were the only folks in the showroom. Rich was a real pleasure to work with--no pr with our new car the next day, my wife and I were treated as if we were the only folks in the showroom. Rich was a real pleasure to work with--no pressure--just informative and a great sense of humor. Zack, a true professional. And the finance gent was meticulous. At the age of 62, I have purchased many vehicles over the years--this was, by far, the most pleasant and "fun" experience I have ever had. Consider us part of this dealership's family. More

Our experience w/Infiniti was surprisingly easy & pleasant....unlike most of our past experiences w/new car purchases. Everyone was so pleasant & helpful from both salesmen Abe & Ken, to the sales pleasant....unlike most of our past experiences w/new car purchases. Everyone was so pleasant & helpful from both salesmen Abe & Ken, to the sales manager, Zack Powell.....they helped make my 'dream car' come true! It's too bad other dealerships can't learn Infiniti of Tampa's secret, instead of making the customer feel like they've been beaten up & dragged around! We highly recommend this dealership - especially Abe, Ken & Zack...thanks alot guys!! More

I have been coming to Infiniti of Tampa service department for the last four years and have had three very bad experiences with their front desk costumer service. Over a period of the last 5 months department for the last four years and have had three very bad experiences with their front desk costumer service. Over a period of the last 5 months I have called to either make appointments or ask questions about the services that I have had done. Brandon who answers the phone at the front desk of the service department has REPEATEDLY hung up on me and not done anything to help make an appointment rather than say, "we're over booked" and "were full". I know that Infiniti prides themselves on their outstanding customer service but this is unacceptable. Being hung up on several times over the last couple months when I've tried to make appointments has really gotten old. The other women who works at the front desk is incredibly friendly but when I call shes rarely there. I'm sorry to rant but the rudeness that Brandon has absolutely amazes me because it hasn't been only one time but on several occasions. More

Jessica was very helpful and found us the JX we were looking for. She and Pam were very responsive and treated us great through the entire process. looking for. She and Pam were very responsive and treated us great through the entire process. More

STAY FAR FAR AWAY FROM THIS DEALERSHIP I had the STAY FAR FAR AWAY FROM THIS DEALERSHIP I had the unpleasant experience of working with this dealership 5 months ago and being viotim of a bait and STAY FAR FAR AWAY FROM THIS DEALERSHIP I had the unpleasant experience of working with this dealership 5 months ago and being viotim of a bait and switch, the sales staff are very unprofessional and do not have it in them to tell the truth. If you want to be lied to and deceived this is your place. To further prolong my punishment I tried them again today ato find that all of the issues 5 months ago are still there and even worse now. The internet sales people are rude and have very little knowledge on how to treat customers. TRAINING IS A MUST. If you want a better deal and a smoother transaction use the Infiniti in Clearwater, STAY AWAY FROM INFINITI OF TAMPA, PLAIN AND SIMPLE CROOKS...... Eric Schnairsohn eschnairsohn@yahoo.com Please email me with any questions or specific events. More

First off, you have to be kidding me on a 4.8 overall rating. I hope a real person (not part of the dealership) like myself and the others who have actaully experienced this crap can impact that rating s rating. I hope a real person (not part of the dealership) like myself and the others who have actaully experienced this crap can impact that rating so no one else wastes their time with this place! Where to begin. We purchased a used 2008 Expedition in April of 2012 while well away from home. We never thought of putting a CD in the CD player, yet were told the noise it was making was normal. We also of course never got on the interstate at highway speeds until heading home. Once on the road, the vibration was so bad we couldn't go above 60, but had to keep going as our son was in the hospital. At the same time, we figured out the CD player wasn't making a normal noise, it was screwed up from a CD stuck in it. We immediately called back to Jamaal and explained the situation. We were told since we couldn't come back, pay to get the tires rotated when we could and send them the receipt for refund. As far as the radio, we were told it should be covered under the extended warranty we got ripped off for. Of course we got the tires rotated, paid out of pocket, sent the receipt and who'd have thunk it disappeared! So, no payment back for something that should have been handled during their wonderful one thousand point inspections that either don't exist or are pencil whipped. Next, we take the Expedition to a dealer at our home town for the radio to be looked at. They say for them to do warranty work on the radio they have to take it out, send it in, and keep our vehicle until it is returned fixed. With a family of 4 that is not possible without getting a loaner vehicle. I contacted Infiniti of Tampa to see about them getting a radio sent to the dealer near our home so it could be a day turnaround, but of course there is nothing they can do. The icing on the cake has now become our GAP insurance refund. I was told to send proof of it being paid off, a cancellation form, and we would get the refund in 4-6 weeks. The greatest part of all of this was that good ole Jamaal is now in the finance department. I sent ALL the information and more, waited 2 weeks and was told they got nothing....go figure it was the originals they had to have sent. Lucky me I made copies knowing how ignorant some people are. I emailed them directly to Jamaal and said if you can't work with these, let me talk to a supervisor. He assured me they would be sent out, and I could expect my refund in 4-6 weeks. Here we are going on 10 weeks later and I can't get anyone to answer or return my calls. Therefore, I've called the company who does the GAP insurance to find out they haven't recieved a cancellation from Infiniti of Tampa....GO FIGURE! Thankfully I talked to a supervisor there who gave me a work around. We'll see if I FINALLY get the money I'm due, and if I ever do, it will be no thanks to anyone at Infiniti of Tampa. Do yourself a favor, and stay away from these people! I've seen some other comments (the real people ones) and it cracks me up how those are the exact depictions of this place. Don't fall for all the 5 ratings they've had employees make up from fake names/people. If you do, just make sure you get EVERYTHING taken care of prior to leaving, and NEVER expect any help from them afterwards! More

While waiting for my 2010 G37 to be serviced, I decided to take an early morning stroll through the lot to droll over the M Class I couldn't afford. That's when I was approached by a friendly employee name to take an early morning stroll through the lot to droll over the M Class I couldn't afford. That's when I was approached by a friendly employee named James Life. After sharing a few stories of back home we got into why I was at the dealership. James perked my interest in the possibility of getting into a new vehicle. He never pressured me into purchasing a vehicle, he just explored any interest. I appreciate that a lot actually. Buyers never want to feel pressured into buying. My situation was extremely difficult considering my trade in and how much I still owed on my 2010. Mr. Life worked with his Sales Manager to get me into the exact price range we were looking for. It was kind of a win win situation, but I know the Dealership bent over backwards for me to earn my business. I appreciated that too. I have also always done all my services with Infiniti of Tampa Bay and the staff is always very friendly and courteous. I almost feel like part of the family there. I would highly recommend anyone looking to purchase an Infiniti automobile to look up Mr. James Life and I'm sure you'll be be going home with a new ride and a big smile. Bravo Infiniti of Tampa Bay! Derek Paredes More

Great experience! Worked with Ken Emund who was friendly, knowledgeable and fair. We were undecided on model when we arrived, drove several and finally settled on our Q. Ken never pressured or rushed us, a knowledgeable and fair. We were undecided on model when we arrived, drove several and finally settled on our Q. Ken never pressured or rushed us, answered our many questions and worked out a great deal for us. I would highly recommend Infiniti of Tampa. More

Very responsive to our Internet sales inquiry and very clear, competitive pricing on a new JX35. When we went to pick up the vehicle, the Infiniti of Tampa team was very friendly and thorough in helping u clear, competitive pricing on a new JX35. When we went to pick up the vehicle, the Infiniti of Tampa team was very friendly and thorough in helping us through the purchase and financing process as well as walking us through the aspects of the new vehicle including going with us on a drive to make sure we understood how to use the vehicles features. My favorite was when they showed how to stream Pandora over Bluetooth from our iPhone over the vehicle sound system. More