INFINITI of Tampa

Great service and willing to make things right Purchased a vehicle here in January. Had a few issues with it. But James in the service dept went out of his way to work with me and make things right Purchased a vehicle here in January. Had a few issues with it. But James in the service dept went out of his way to work with me and make things right. Very impressed with their willingness to make a customer satisfied. More

Mike Barna - Outstanding Customer Service Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer service that was delivered by Mike and Infiniti of Tampa was on point. I own a 2005 G35 and bought it from a local dealer, not knowing anything about what this car needed as to what it would cost to fix it and I'm a working student my budget is pretty tight. Nevertheless, i brought the car in and before i forget to mention i have an extended warranty (not naming them) but lets just say they nit-pick on what they want to cover. However, Mike was on top of his game to get certain items covered that this vehicle needed being that its 100k and i was on a budget. He went above and beyond with constant communication, providing me a rental while the adjuster came out and making sure the job was done right with the technicians. Overall, One of the best service advisers that I've dealt with so far. Go see him! You would not be disappointed. More

Service Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will take my money and business elsewhere now. More

Outstanding service! I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys for all you do! *for some reason it won't allow me to move forward without choosing a representative listed so I just choose one but Paul is who I work with and he is awesome!* More

Superior Service Department I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Departme I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Department. They have been professional and honest with me over the years. It's nice to be treated like more that just a number. More

Great Customer Services by Brian Ellis I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the servic I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the service advisor at Infiniti of Tampa. Brian was always cordial and willing to help me. Brian is an adept communicator and is one of the best advisors I have had the pleasure of working with. Brian understands how to listen to customers and extract those details which make a big difference. The overall atmosphere at the dealership was very professional, clean, very enthusiastic, energetic and displays positive behavior. I was extremely pleased with the overall service I received and I highly recommend Infiniti of Tampa to anyone looking for a pleasant experience when servicing your vehicle. Thanks, Jose T. More

FADI in the service departement is "The TRUTH" Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry a Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry and hopefully regain its level of respect that it deserves. I have never been dealt with the utmost sincerity and integrity that Fadi has offered me. He truly is one of a kind. Many dealerships could learn a thing or two from lower level management in order to increase revenue, sales, retention ratios etc.... by simply trying to understand what truly ticks customers and how to have them engaged fully. I thank Infiniti of Tampa for allowing me the experience of a lifetime of actually feeling appreciated as a customer and catered to. Whatever you guys have trained Fadi you have done a magnificent job and he has pleased me and many many others. Thank you Infiniti of Tampa. More

Eddie Diaz is the best service advisor that I have ever had. I took my 2014 Q50 Sport Hybrid in for its first service. Eddie Diaz has been my service advisor for my last three vehicles. I can call Eddie and ask I took my 2014 Q50 Sport Hybrid in for its first service. Eddie Diaz has been my service advisor for my last three vehicles. I can call Eddie and ask for help getting my car in for service or repair and I have NEVER had an issue. All repairs and service that I have had were all done right the first time. Eddie is the BEST service advisor that I have ever had! I recommend Eddie Diaz to anyone who wants great service for their vehicle. Donnie McGovern More