INFINITI of Tampa

Incredibly rude staff, sneaky liars I came here to test drive a CPO G37. I LOVED the car and wanted to come back in a day or two with my dad to negotiate and purchase, since this was my I came here to test drive a CPO G37. I LOVED the car and wanted to come back in a day or two with my dad to negotiate and purchase, since this was my first car I was buying myself. Well, Anton asked if I'd been approved for a loan and I told him I'd be curious to see what Infiniti's financing could do. Now I explicitly told him to NOT run a hard inquiry on my credit, and to have his team just crunch the numbers and get an idea of what I could get.I have family in banking and they said this is possible without running my credit. He assured me they would do a "soft pull" and it would only affect me by one or two points. He gave me a document to sign, which I did under the impression that this was the authorization for the soft pull he had told me they would do. I find out hours later that Infiniti ran a hard inquiry on my credit and I took a significant 40 point hit. I came in the next day to speak to the manager, and he told me I should just dispute it but it wont go anywhere. I called and spoke to Lan Nguyen and he told me there was nothing they could do. I told him Anton deceived me and if he couldn't do a soft pull he should've said so, rather than lie to me. I told him I was lied to and he said, "Sorry you feel that way." I told him I loved the car but sadly this poor treatment would keep me from buying the car and he said, "That's okay." Are you serious? You're okay with losing business because that liar Anton screwed me by disobeying my wishes? This dealership has no remorse for what they did, they were incredibly rude, Anton is a scammer, Lan was incredibly condescending, and they made me feel like my money didn't matter to them. It's truly a shame. I was ready to buy this week and they lost my business, and have hurt my chances of getting a good rate on an auto loan elsewhere. Do not bother with these elitist jerks. More

Wonderful Experience I bought a used car from this dealer and the entire experience was great. The car was delivered about 500 miles away and it arrived in beautiful co I bought a used car from this dealer and the entire experience was great. The car was delivered about 500 miles away and it arrived in beautiful condition, all detailed and in overall fantastic shape for what I paid for it. This dealer was wonderful to deal with and no one should be one bit doubtful to deal with them. More

excellent service from fadi excellent service experience from fadi who took care of my g37 vehicle last month. it is a grate to deal with a service advisor who has knowledge of t excellent service experience from fadi who took care of my g37 vehicle last month. it is a grate to deal with a service advisor who has knowledge of the product he is dealing with thanks fadi More

Superior Service I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me had taken my call as well and called me by my name, this wasn't my first time at the dealership but the first of gotten this level of service, I should call ahead more often :) after handing over my keys I was asked to wait in the beautifully designed waiting area or ample spaced cafe with complimentary ice coffee with all the fixings, slushed, water and snacks. There's also free wifi and I saw a very professionals with their laptops seamlessly attending to their business needs while they waited. The baristas have always been super courteous and I really like appreciate that. Michael English is my assigned Service Agent and I've worked with him several times he went over a few concerns with repairs that were obviously in sight without a diagnostic being performed. I took his advice to have an upper radiator hose fixed and he quickly informed the maintenance team so I wouldn't wait long. Keep in mind for repairs in such they do provide free rentals but I didn't mind hanging around and doing homework while I waited. When checking out Michael asked how my family was and more specifically a sister I'd once brought in with me. His attention to detail and High level of customer service will have be coming back for years since I plan to stay in the Infiniti family. So thank you Infiniti of Tampa for always taking such good care of me! pS they also hand wash your car which is a nice free perk with a oil change which is also competively priced my full synthetic ran me $79 by mentioning the special listed online. More

Mike Barna - Outstanding Customer Service Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer service that was delivered by Mike and Infiniti of Tampa was on point. I own a 2005 G35 and bought it from a local dealer, not knowing anything about what this car needed as to what it would cost to fix it and I'm a working student my budget is pretty tight. Nevertheless, i brought the car in and before i forget to mention i have an extended warranty (not naming them) but lets just say they nit-pick on what they want to cover. However, Mike was on top of his game to get certain items covered that this vehicle needed being that its 100k and i was on a budget. He went above and beyond with constant communication, providing me a rental while the adjuster came out and making sure the job was done right with the technicians. Overall, One of the best service advisers that I've dealt with so far. Go see him! You would not be disappointed. More

Service Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will take my money and business elsewhere now. More

Outstanding service! I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys for all you do! *for some reason it won't allow me to move forward without choosing a representative listed so I just choose one but Paul is who I work with and he is awesome!* More

Superior Service Department I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Departme I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Department. They have been professional and honest with me over the years. It's nice to be treated like more that just a number. More

Great Customer Services by Brian Ellis I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the servic I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the service advisor at Infiniti of Tampa. Brian was always cordial and willing to help me. Brian is an adept communicator and is one of the best advisors I have had the pleasure of working with. Brian understands how to listen to customers and extract those details which make a big difference. The overall atmosphere at the dealership was very professional, clean, very enthusiastic, energetic and displays positive behavior. I was extremely pleased with the overall service I received and I highly recommend Infiniti of Tampa to anyone looking for a pleasant experience when servicing your vehicle. Thanks, Jose T. More