INFINITI of Tampa

Excellent!!! Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me fi Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me find a great car. More

Very Disappointed I purchased my car a year ago and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my c I purchased my car a year ago and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my car I asked the salesperson I purchased from - Dave about the warranty and he let me know that if the damage they covered was unrepairable by them then they would replace it. After dealing with ECP for the past month that is absolutely NOT the case. I have cracks in my dash which they say they cover, yet the guy they hire to do the work said even if he fixed it he wasn't sure it would last so he didn't even do it. Why is repair an option if the person hired to do it won't do it? I believe Dave lied to me just so he could get a sale, pretty typical car salesman. ECP told me to talk directly to Infiniti about it after which no one helped me. I personally went there and spoke to John the pre-owned sales manager which seemed helpful at first saying that everyone he asked said that ECP should just replace the dash if they can't fix it and he even said he would try and talk to the people higher up at ECP to get answer and call me back. A week later, no call. I left a voicemail and called again today to leave a message with another sales person and still no call back. How completely unprofessional. The money they charge you for the ECP "warranty" is to buy the clear protective coat that is all, you are not purchasing an actual warranty so buyer beware. Also, the "exterior warranty" protects against tree sap supposedly yet, yet tree sap damaged my trunk hood and I took it to a body shop and they said it needs to be repainted because the protective coat obviously didn't do anything. Then ECP INC. let's me know that the exterior repair is limited to buffing, polishing and wet sanding. So if it can't be repaired by the way mentioned then you are screwed. Oh and the communication with ECP itself is atrocious. I have had to constantly call and email to get any response from the claims representative or anyone else for that matter. What a nightmare. I even contacted Infiniti USA corporate and that was another joke. The guy was incompetent as well as Korby the Regional Director for Florida. Their customer service is non existent. They offered no help or guidance whatsoever on this matter. This is my second Infiniti but after this absolutely frustrating ordeal my next car will be from a true quality luxury brand. I like my car I just wish they would have been more honest and clear up front because now I'm screwed out of thousands of dollars because I was misinformed. Stay away from this place! If you need service work on your Infiniti there is a Courtesy Nissan right down the road that has excellent service and better prices! Go see service advisors Kevin or David there, they used to be technicians and they are the nicest, most helpful guys there! More

Happy with our new Infiniti Q 50 Special thank you to Willy Lopez, the salesman person who help us in our purchase, gracias Willy Lopez por tu ayuda a la comunidad Hispana de la Bahia Special thank you to Willy Lopez, the salesman person who help us in our purchase, gracias Willy Lopez por tu ayuda a la comunidad Hispana de la Bahia. More

Service is top notch Drive up process is seamless, Juan greets you as soon as you pull in. James the service manager is there to greet you with a smile and ask what is nee Drive up process is seamless, Juan greets you as soon as you pull in. James the service manager is there to greet you with a smile and ask what is needed. I met all the service advisors who were all concerned about helping me as soon as possible so I didn't have to wait long. I have nothing but great experiences with all of the people at Infiniti of Tampa. More

The easiest car buying experience i have ever had. I found the car I wanted. It is a 2012 Ford Mustang. I emailed that I was interested. the next Morning Josh emailed me back. I arranged to go there a I found the car I wanted. It is a 2012 Ford Mustang. I emailed that I was interested. the next Morning Josh emailed me back. I arranged to go there at 12:00. Josh was the salesman and Lam was the finance guy. Both were extremely professional and very easy to deal with. Neither tried to sell me something I didn't want or need. I told Josh what I wanted to put down. Josh let me basically pick the payment that worked for me. Lam took care of all the financing. It was a very quick, fast, easy car buying experience. HIGHLY recommend Infinity to anyone wanting to buy a car. The whole office was very nice and professional. If you go there ask for Josh!!!!! More

Awful dealership with condescending attitudes I went to infinity of Tampa with the intention of purchasing a new car. Prior to going in I knew I liked the car and had done my research on the vehic I went to infinity of Tampa with the intention of purchasing a new car. Prior to going in I knew I liked the car and had done my research on the vehicle. Off the several dealerships I have visited this is by far the single worst dealership I have ever been to. After we were unable to agree on a price with the sales person he offered to bring his finance guy in. The gentleman in charge of finance was rude, condescending and extremely impolite. He found it necessary to tell me that since I refuse to pay the price they quoted me (which was several thousand higher than the Clearwater dealership) that I perhaps could not afford an infinity. He alluded to the fact that I do not make enough money to afford such a vehicle. Perhaps I should've reminded him our household has purchased two other new cars from Lexus and BMW within the last year. Unfortunately I did not think he nor this dealership was worth anymore of our time. After seeing that several other people have written a similar views about this dealership I'm no longer surprised by my experience. Going forward I hope to actively discourage anyone from giving this company your business. More

Service they charged me $79 dollars to "fix the break noise" worse after the service!. complimentary car wash is a joke, they wash around the car, still dust they charged me $79 dollars to "fix the break noise" worse after the service!. complimentary car wash is a joke, they wash around the car, still dust on the roof and dirty tires!! service was slow and 3 hours later left the infinity of Tampa disappointed again. They don't do what they promise. I am very dissatisfied with the situation regarding the automatic door locks on my Infinity FX35 and am hoping someone is willing to rectify this problem. I purchased the Infinity FX35 new with the expectation that it was a superior product, never thinking that at 42000 miles all the door locks would stop working simultaneously and require over $2700 to repair the problem. This is unacceptable and needs to be addressed. I've done some research on line and have discovered many complaints regarding the acctuaters. My automatic car door opener stopped working while the switch that unlocks the doors still activates the locks. I believe this should fall under a recall. I have notified Infinity consumer affairs and they are not willing to do anything about it. I will never buy another infinity. More

FADI IS HIGHLY RECOMENDED DOR ANY SERVICE NEEDS We own an older model Infiniti with a few technical issues and FADI has gone above and beyond with his knowledge and integrity with respect to our rep We own an older model Infiniti with a few technical issues and FADI has gone above and beyond with his knowledge and integrity with respect to our repairs. We are grateful for Fadi and his exceptional performance. Now my son can attend college and make it to work safe in the car we purchased as opposed to calling uber!!! Thanks FADI!!!! More

Superior Customer Service I highly recommend Infiniti of Tampa. My sale consultant Josh and Chad at the time of my purchase was extremely knowledgeable and professional so as e I highly recommend Infiniti of Tampa. My sale consultant Josh and Chad at the time of my purchase was extremely knowledgeable and professional so as everyone I met that day.... they were all super friendly and upfront which made me felt very confident buying from them. At the time of my purchase both Chad and Josh work with my finance and deliver superior customer service which made my experience remarkable. I will definitely recommend either Chad or Josh at Infiniti of Tampa for your purchase you won't be sorry. In the service department I HIGHLY recommend Mike Barna or Fadi as your service advisor, they always go out of their way and I am always confident they will take care of my car and my service issues!!!!! More

Amazing Customer Service! This was my second experience here and both times I left with the vehicle I wanted! Chad Lewis worked with my fiance and I on both occasions and deliv This was my second experience here and both times I left with the vehicle I wanted! Chad Lewis worked with my fiance and I on both occasions and delivered superior customer service. His knowledge was exceptional and he was extremely personable making it very easy to work together. I had gone to other dealerships and there was no comparison in terms of customer service. I felt really welcomed and look forward to returning when my lease runs up! Thank you Infiniti of Tampa for giving me my dream car without the hassle! More