INFINITI of Tampa

Wheel I had 2 scuff marks on my front driver's side wheel. I brought my car in on a Monday so they could supply me with a loaner car. The wheel was fixed Tu I had 2 scuff marks on my front driver's side wheel. I brought my car in on a Monday so they could supply me with a loaner car. The wheel was fixed Tuesday morning and when it was done, looked brand new. The price was reasonable. More

Money hungry, will only take advantage of you!! Please do not bring your hard earned money to this place. This way my first time buying a car on my own and they literally only cared about the sale a Please do not bring your hard earned money to this place. This way my first time buying a car on my own and they literally only cared about the sale and they did not care that they put me in an unsafe vehicle that has depreciated so much in ten months the value has dropped 20k!!!! This place with scam you in a heart beat and if you call corporate, they aren't any help either. I feel the need to call this dealership out for the ugly they are. More

Poor customer service experiences If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my personal If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my personal experiences with Mr. English, I would say your service deprtment has wanton disregard for its customers, their satisfaction, and most importantly their desire to continue to patronize your dealership.  For the sake of continuity, I have requested to work with said service representative, Mr. English, on multiple occasions. During the April 7th encounter I was told I would not receive the advertised, complementary car wash because I missed the cut off time for a car wash.  This was not the first time I was denied a car wash after service however the rationale offered was not the same. When I asked Mr. English to explain why the appointment time was available on the website and why would customers be allowed to schedule an appointment at that time if it limits service options he replied " I don't know". During this encounter Mr. English also questioned the validity of my electronic service coupon and insisted that I provide the "code" on the email. After producing the email Mr. English agreed to honor the discount, however, I did not see any code/codes listed.  Mr. English also provided a list of recommended services which included new tires. I informed Mr. English that I recently purchased tires from a Goodyear distributor and he recommended I schedule an alignment with the Infiniti after the tires have been mounted. Mr. English explained that most often non Infiniti service departments cannot correctly align Infiniti vehicles. Mr. English also informed me that my coupon included a discounted rate for an alignment that was valid through April 30, 2017. I agreed to return at a later time for an alignment. The following encounter on April 10 was absolutely the worst experience I have had with a dealership service department to date. I scheduled an appointment for tire mount, balance and alignment. I contacted the service department by telephone and was told the tire mounting and balance would cost $99.99 plus tax. When I met with Mr. English to review the scheduled services and cost he informed me there would be an extra $40.00 shop cost. I explained that I was not made aware of this additional expense and expressed my concern with not receiving accurate information. Initially Mr. English reiterated the purpose of the cost without addressing the concerns raised and ultimately Mr. English refused to engage in any further discussion. Being that Mr. English was unapologetic and unwilling to address my concerns, I requested my vehicle and left the dealership. I immediately attempted to contact the service manager, James Stawski and left a detailed message on his voicemail requesting a return call. Mr. Stawski has never returned my call. More

Excellent Service James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appointmen James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appointment on a Saturday! I can't wait to go back for my next service, everyone made me feel right at home! Not to mention the gentleman named Miguel Silva who detailed my QX80 so well I might eat off of it! Infiniti Of Tampa is the best! More

Oil change Great service on a timely matter. I will highly recommend this place. I have had my infinity for three years now and I just love everything about the Great service on a timely matter. I will highly recommend this place. I have had my infinity for three years now and I just love everything about the infinity, car, service, dealer and employees. Awesome service and won't change it for any other dealer. More

Excellent services I went to get a brake change for my carr. They did it on time, with the best quality of work and price. I am definitely very satisfied with the servic I went to get a brake change for my carr. They did it on time, with the best quality of work and price. I am definitely very satisfied with the service. Of course I would go back again. More

Service center Reliable honest service from Brandon Hartman answered questions, performed services needed, quickly and efficiently highly recommend him and Infiniti Reliable honest service from Brandon Hartman answered questions, performed services needed, quickly and efficiently highly recommend him and Infiniti as a whole has friendly employees - I'll come back again More

Fast service!! Fast service and excellent job. Excellent customer service. And I would recommend this to my friends and family. Keep up the good work and love that i Fast service and excellent job. Excellent customer service. And I would recommend this to my friends and family. Keep up the good work and love that is really clean. More

Fantastic !!! I got a car wash once by one of the guys named Yosvany Diaz , he did a pretty good job ,, left the car looking brand new I got a car wash once by one of the guys named Yosvany Diaz , he did a pretty good job ,, left the car looking brand new More

Excellent!!! Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me fi Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me find a great car. More