INFINITI of Tampa

Excuses, excuses, excuses!!! I bought my secound Infinity back in 2018 at Infinity Tampa. After spending several hours walking around the dealership looking at there inventory, I I bought my secound Infinity back in 2018 at Infinity Tampa. After spending several hours walking around the dealership looking at there inventory, I keep going back to the same QX80 which had all the bells and whistles. This car had the tan leather interior I love also: 22inch wheels, entertainment package, crome everywhere; However, this was a 2016 with almost 30,000 miles and I was hesitant buying a used vehicle. The sales man assured me that there pre-owned/ pre-certified vehicles were not like buying some used vehicle at a used car lot. These cars go through an extensive bumper to bumper diagnostic check. Not to mention there was still two yrs left on the factory warranty. Feeling more confident, I went ahead with the purchase. I also purchased there extended warranty for an additional peace of mind. With that said the problems started within the first couple of months. To not bore anyone reading this i'll save you the list of problems the car has had. Now fast foward to this morning and once again I put my three yr old and five yr old in the vehicle and low and behold the car wont start. Now the car had been acting up for the past month having to start it two or three times before it would crank over (probably the alternator) but as a busy mom of four I needed to get through the holidays without having to drive to tampa and deal with the hole drop off and getting a loaner car (This would be the 4th time in less than two yrs!) So here is my issue not so much the problems with the car... it happens and its covered under warranty. It was when my husband dropped the car off to get fixed he had me (due to being the primary driver) speak to Misael Torres in the service department. Yes I was annoyed and I'm sure that was apparent through my tone hence the forth time we have had to drop the vehicle off for the same issues! Now instead of Mr. Torres allowing me to vent all the issues we've had with the vehicle and reasuring me that they would get to the bottom of it and again sorry for the inconvenience. No Mr. Torres decides to explain to me that "well you did buy a used vehicle" I couldnt believe my ears!!!!! Which is it Infinity of Tampa???? On one hand you have your sales man assuring you that your buying a quality pre-owned/ pre-certified vehicle and on the other hand you have your maintance department telling me... well you did purchase a used vehicle! Oh but it didn't stop there. As i explaineed that the batery had been replaced last December so I was confident that was not the issue he stated that a battery typically lasts two to four years so that very well could be the issue... really?? Then I tried explaining how the vehicle revs extremely high when first started and stays that way for an extensive period of time so much so that I have had neighbors coment on the fact. Mr Torres then assures me this is normal... really? Then please explain to me why they other infinities I have drivin have not sounded this way.... He then asks me which infinities.. were they QX80's (like Im making this up) YES they were the three Qx80 loaner vehicles you guys have had to loan me the three previous times my vehicle was in your shop!!!! Oh those were 2019 yours is a 16 big difference.... I couldnt get a word in edgewise without him making up some excuss for the cars problems... Between my first infinity and now this car which "I love" I have been driving infinities for 4 1/2 yrs, previously I had been loyal to BMW for over 15 yrs unfortunitly no comparison in customer service, More

Excellent, and Friendly This was my first purchase of a QX 50 and the experience could not have been better. Anton Boodan my sales rep was able to get me in the vehicle, I wa This was my first purchase of a QX 50 and the experience could not have been better. Anton Boodan my sales rep was able to get me in the vehicle, I was looking for it, he made the process so very easy and quick. He also explains to me detail per detail everything inside the car. I would recommend this company to anyone looking for a car. The salesman is the best. Thank you Anton… More

BOUGHT INFINITI AND ALL I HAVE HAD IS RECALLS YOU ALL SUCK I COULD NOT AFFORD THIS CAR BUT I BOUGHT IT ANYWAY AND ALL I HAVE HAD WAS RECALLS, FIRST RECALL THE DASH WAS BUBBLING UP ,SO THEY REPLACED IT AND TH I COULD NOT AFFORD THIS CAR BUT I BOUGHT IT ANYWAY AND ALL I HAVE HAD WAS RECALLS, FIRST RECALL THE DASH WAS BUBBLING UP ,SO THEY REPLACED IT AND THEN THE AIRBAG PASSENGER SIDE WAS RECALLED , SO I HAD TO GO BACK AGAIN , BUT THE PART WAS NOT AVAILABLE SO I HAD TO WAIT ALMOST A YEAR BUT THEY SAID I WAS SAFE THAT THEY FIXED THE PROBLEM BUT I STILL NEEDED A PART ,SO WHEN IT FINALLY CAME IN THEY ACCIDENTALLY DAMAGED THE DASH AND SLOWLY IT STARTED PEELING UP. BUT THEY WOULD NOT EXCEPT LIABILITY . WHAT ARE THE CHANCES THAT 2 DASHES PEELED UP. BUT THEY WOULD NOT REPLACE IT . THEY HAVE MADE AN ENEMY FOR LIFE, I LOVE MY INFINITI BUT DO NOT BUY A CAR AT INFINITI OF TAMPA .AFTER ALL THIS HAPPEN , I GOT ANOTHER RECALL, SOMETHING RELATED TO A LEAKING OF GAS ?????? IDK I WILL NEVER GO THERE AGAIN . JAMES STAWSKI IS THE RUDEST , ARROGENT SERVICE MANAGER EVER ALL I WANTED WAS MY DASH REPLACED SO I COULD DRIVE MY CAR TILL I DIE YOU PEOPLE SUCK THEY WILL LET YOU DOWN More

Salesman Review My wife and I would like to thank Kevin for a wonderful car buying experience his knowledge of the car as well as his salesmanship was second to none. My wife and I would like to thank Kevin for a wonderful car buying experience his knowledge of the car as well as his salesmanship was second to none. Never had a salesman so detailed before we would certainly buy our next Infiniti from Infiniti of Tampa. Customers for life. Thanks Kevin More

Simply the best I've owned Infinity cars for twenty years now, and Kevin's patience and kindness made the buying experience all the more pleasurable. He worked dilig I've owned Infinity cars for twenty years now, and Kevin's patience and kindness made the buying experience all the more pleasurable. He worked diligently to help me get the best deal possible - my situation was an unusual one due to the need for making an unexpected purchase quickly. Kevin was respectful of my stress level, didnt add any pressure - in fact, alleviated my stress with a loaner to give me time to think... Honestly, working with him was the best car buying experience ever. I could not have asked for more. Thanks Kevin!! More

Awesome experience Kevin was amazing to work with! He was patient, listened to what we wanted, and after a few meetings, put us in the car that works for us. It has be Kevin was amazing to work with! He was patient, listened to what we wanted, and after a few meetings, put us in the car that works for us. It has been an absolute pleasure to work with him. More

Easiest car purchase ever! I contacted Kevin when I needed to buy a new car because of how well he took care of my son when he needed to buy a car. Super professional, very cour I contacted Kevin when I needed to buy a new car because of how well he took care of my son when he needed to buy a car. Super professional, very courtesy and patient. He will make sure to get you into the car you need. Easiest car purchase ever. I also would like to acknowledge Ms CeCe for obtaining the best financing for me. Couldn't be more pleased! More

Excellent I am highly recommended Matt. He has a great experience and knowing what to do. I’m glad to had him last time, definitely will ask him again , each I am highly recommended Matt. He has a great experience and knowing what to do. I’m glad to had him last time, definitely will ask him again , each time come to visit my service. More

Best Buying Experience The folks there were easy to deal with, Craig and Rickey, sales person and manager, made buying a car painless. I would buy my next Infiniti from the The folks there were easy to deal with, Craig and Rickey, sales person and manager, made buying a car painless. I would buy my next Infiniti from them. This is my seventh over an almost 20 year period. I would give them a 6 star on a scale of 1 to 5! They were that good and helpful! Lester Law Naples, Florida More

Misleading and Deceptive Sales Practices I was mislead and lied to during the sales process. In addition given poor information on my remaining payments and was told to do nothing, yet anoth I was mislead and lied to during the sales process. In addition given poor information on my remaining payments and was told to do nothing, yet another payment came out. Now I need to wait 4-6 weeks for a refund. Finally, the survey I was begged by multiple people to give perfect results shows it was completed, yet I never completed it. Highly suspicious knowing the issues that happened post sale. I would never do business with them again. More