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INFINITI of Tampa

Tampa, FL

4.5
607 Reviews

4600 N Dale Mabry Hwy

Tampa, FL

33614

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Showing 607 reviews

December 26, 2024

The Dealership was first rate and our salesman Chris “Coop” was really knowledgeable and made buying our new QX80 Autograph stressful free. I highly recommend Tampa Infiniti for buying your next car. More

by John and Dana O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cooprider
Dec 28, 2024 -

INFINITI of Tampa responded

We're thrilled to hear that you had a positive experience with our dealership and that our team was able to provide you with the assistance you needed. Thank you for the 5-star review and for choosing us for your automotive needs. We hope to see you again soon!

December 23, 2024

My wife and I were looking for The QX60. We found thru had the largest selection of vehicles and colors in the area. Jonatas Dornelles was the Sales Consultant who assisted us. He was very k More

by puma51921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonatas Dornelles
December 22, 2024

Excelente servicio por parte de Austin. Pero terrible servicio por parte Eric, súper mala atención al cliente. Mal carácter y muy mala forma de expresarse. Representantes como el no deberí More

by Chenly Corria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Jan 04, 2025 -

INFINITI of Tampa responded

Gracias por compartir su experiencia. Nos alegra saber que Austin le brindó un excelente servicio, pero nos preocupa profundamente su comentario sobre la experiencia general del servicio. Lamentamos sinceramente si alguna interacción no estuvo a la altura del profesionalismo y respeto que usted merece. Además, entendemos lo frustrante que debe haber sido tener su automóvil en servicio durante un período prolongado, especialmente tratándose de un vehículo relativamente nuevo. Este no es el nivel de servicio que nos esforzamos por brindar, y nos gustaría hablar con usted más a fondo sobre su experiencia. Por favor, contácteme en su conveniencia. Alex Glickman, General Manager, 813-694-1579

December 22, 2024

Great customer service and seamless interaction with both sales and finance. Highly recommend this dealership. More

by kahalamoad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen
December 21, 2024

All About the Sale, No morals here ! ! Buyer Beware read the fine PRINT Please!! I had bought a car in 2020 . I paid for Elite Warranty that was 2700. On 11/22/24 Car*** Li** called me an More

by Mastrototaro6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Peyinghaus , Alex Glickman, Carlos Lima
Jan 05, 2025 -

INFINITI of Tampa responded

Thank you for taking the time to share your experience. We deeply regret that you feel this way and are truly sorry for the stress and frustration you’ve endured throughout this situation. It’s clear that your experience did not meet your expectations. We understand how upsetting this has been for you. Your experience is not what we want for any of our customers, and we appreciate your feedback as an opportunity to learn and improve. Alex Glickman, General Manager, 813-694-1579

December 18, 2024

The customer service at Infiniti of Tampa Bay has declined since 2020. I just purchased my third Infiniti and I will not use them unless I have to. My vehicle started having problems in front of thei More

by Dr B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike English
Dec 21, 2024 -

INFINITI of Tampa responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Excellent customer service should be a standard, especially when you're seeking assistance during an unexpected vehicle issue. It’s disappointing that you were not promptly attended to and that transportation options were unavailable, leading to inconvenience. We would be happy to speak with you further about this experience and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-694-1579

Dec 22, 2024 -

INFINITI of Tampa responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Excellent customer service should be a standard, especially when you're seeking assistance during an unexpected vehicle issue. It’s disappointing that you were not promptly attended to and that transportation options were unavailable, leading to inconvenience. We would be happy to speak with you further about this experience and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-694-1579

December 17, 2024

The service advisor was absolutely amazing. Kept me communicated throughout the whole process. The vehicle was done in a timely manner. They even offered a loaner while we were waiting. More

by robjobmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin service advisor
December 15, 2024

It took me two calls to get a human, but once I did, Mike handled my call and service perfectly. The car was done when promised. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike English
December 13, 2024

The service was amazing and very fast. Everyone was very informed and friendly. Best car buying experience ever! More

by Bell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam abdel, Alex Brown
December 13, 2024

The services is always greater than good. Mr. Mike Engles has the best customer service. More

by Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike English