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INFINITI of Tampa

Tampa, FL

Overview
Reviews
Vehicles
4.6
611 Reviews
Call Dealership (813) 235-0317
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4600 N Dale Mabry Hwy

Tampa, FL

33614

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Showing 611 reviews

March 07, 2024

Eddie Diaz is an amazing Rep! ! He makes sure everything is done in a timely manner. He also makes sure that I understands what what my services are and the need of the services. T More

by asyaberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Diaz
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March 04, 2024

They don’t care about the customer or back their products. They show no compassion from management More

by nicholle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Tatum 5 stars
Report | Print
Mar 08, 2024 -

INFINITI of Tampa responded

Nicholle, Thank you for leaving your review. We sincerely apologize for the lack of care and support you experienced during your interactions with our dealership. Providing excellent customer service and standing behind our products are fundamental principles that we aim to uphold at all times. We would like to speak with you to learn more about your issues. Please contact me at your convenience. Brett Starling, General Manager, 813-694-1579

March 04, 2024

Prompt support and knowledgable team. I appreciated the transparency provided for future needs of my vehicle. More

by Marco A. Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Tatum
Report | Print
February 26, 2024

Mr.Brent was really helpful. He made sure that we understood the services that we needed and explained everything in detail. More

by T
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Brent
Report | Print
February 21, 2024

BEWARE : This dealership is dishonest in many ways and does not offer assistance. They WILL take advantage of you. More

by Matteo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan
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Feb 22, 2024 -

INFINITI of Tampa responded

Matteo, Thank you for sharing your review. We're deeply concerned to hear about your experience at our dealership. Integrity and honesty are paramount to us, and it's disheartening to learn that you feel taken advantage of. We strive to provide transparent and fair service to all our customers. We would like to speak with you further about your experience and hopefully answer any questions you may have. We will be reaching out, but if you haven’t heard from us yet, please contact me. Brett Starling, General Manager, 813-694-1579

Feb 22, 2024 -

Matteo responded

You can give me a call at 3175158872. I would be happy to give you more details about my experience. I truly wish I went somewhere else to purchase my car. If it’s such a “gamble” I don’t know why I would expect a LICENSED/ “professional” dealership to provide adequate service. I even purchased a the “high end” DIAMOND warranty GARUNTEED by the dealership to pay for damage done to the vehicle. Not only was I ill informed but I actually now have to pay $4,000 to fix damages that were already there. By Florida law you are legally REQUIRED to disclose any issues about the car. Thank you for your response but I it doesn’t resolve anything.

February 19, 2024

Always professional always makes effort to get me in and out in a timey manor More

by Jules8067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin 5 stars for sure
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February 19, 2024

Bryan was great to work with from start to finish And very honest and understanding More

by nascar2kb54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan in the sales department
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February 12, 2024

It needs some overall upgrades on the waiting area. It seems small compared to other dealers. More

by Ovdiaz88
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi Alvarez
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February 10, 2024

I have had Michael English’s help for several years. Always goes beyond the standard of excellence! I appreciate all he does! More

by Rgerson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike English
Report | Print
February 07, 2024

Austin Suarez is always helpful and does his best to help me diagnose the issue of my car properly. More

by Kevd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Suarez
Report | Print
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