INFINITI of Tampa

Recently purchased and pre owned certify 2021 Q50 from Infinity of Tampa. After waiting more than 2.5 hours for a financial officer to finalize a cash deal the sales associate presented a box containing Infinity of Tampa. After waiting more than 2.5 hours for a financial officer to finalize a cash deal the sales associate presented a box containing the keys and ONE KEY fob. Explaining the second fob was missing. After a brief exchange of my displeasure for their failure to disclose this information prior to negotiating a fair deal for the vehicle, we departed with expectations this would be handled appropriately at a later time. I firmly believed Infinity and this particular dealership would eventually make this right, being an owner of several Infinity vehicles and a patron to Clearwater Infinity, there’s just a simple expectation and experience that is unparalleled. After making several attempts to call and email the General Manager Mr Starlink I have received no communications and zero support whatsoever. I fully expected a resolution at this point and it does not appear Infinity of Tampa has any interest in replacing this key fob. I am very dissatisfied with this dealership and would discourage anyone from expecting full disclosure from an unethical place of business. This is deceptive and unfortunate, and for those who do not know, a key fob is valued at approximately $500. I would not have purchased this vehicle at any he negotiated price had I had this knowledge. More

Lied to by the Finance and Sales team by saying I had to purchase add ons (extended warranty and Gap Insurance)squealing brakes and no floor mats. purchase add ons (extended warranty and Gap Insurance)squealing brakes and no floor mats. More

Took my car in for a warranty repair but the company won’t warranty my car as I bought it pre owned and the previous owner didn’t take care of the car like they were supposed to. I’ve come inside the de won’t warranty my car as I bought it pre owned and the previous owner didn’t take care of the car like they were supposed to. I’ve come inside the dealership and bought plenty of things to help maintain the car but it finally broke down. The GM won’t even return my wife nor my calls to discuss this issue further. Very frustrating and disappointing experience with this company. More