INFINITI of Tacoma at Fife

I am a picky buyer I walked into the dealership randomly looking for a very specific vehicle. They didn't have one. Instead of showing me vehicles I knew I didn't want t I walked into the dealership randomly looking for a very specific vehicle. They didn't have one. Instead of showing me vehicles I knew I didn't want they took my information down. 2 days later Chyna called me to say they just received the car I wanted. A test drive later....the rest is history! Thanks for finding the my prefect car! More

Great Experience All Around! We had a great experience at this dealership. We got an incredible car that we LOVE for a great price and excellent customer service. No high pressure We had a great experience at this dealership. We got an incredible car that we LOVE for a great price and excellent customer service. No high pressure sales, just service! Very happy! More

They came through I wrote a review yesterday about the dealership failing to provide good customer service over the issue of a damaged tire. After some frustration, an I wrote a review yesterday about the dealership failing to provide good customer service over the issue of a damaged tire. After some frustration, and without expectation, the service manager, Nathan, replaced my tire free of charge. A good decision on his part, which revived my faith in the dealership. More

Bad customer service!!!! I have purchased 3 infinitis within the past 9 years from Infiniti of Tacoma. Today I brought in my newest one with 6000 miles because of a leak in my I have purchased 3 infinitis within the past 9 years from Infiniti of Tacoma. Today I brought in my newest one with 6000 miles because of a leak in my tire. I was told that the tire had a nail in the sidewall and could not be repaired and was told that a new tire would cost almost $500.00!!! No offer of any other accommodation, nothing. After I became extremely upset at their total lack of customer service, they offered to reduce the cost by nearly $200.00. I made some calls to Les Schwab to check out the cost of the tire and was told that their charge would have bee nearly the same, so here I sit, waiting for my new tire. No more Infinitis for me. At least not from these guys. More

Beautiful Cars...Superior Service Our service consultant Patrick made our car purchase experience so comfortable and easy. He had cars selected and ready for us to test drive on arriv Our service consultant Patrick made our car purchase experience so comfortable and easy. He had cars selected and ready for us to test drive on arrival. He gave us insightful and valuable information about each make of car...options that would best fit our life style. The support staff did a fabulous job making our dream car come true. Thanks son..mom is so proud of you! More

Excellent customer service experience Patrick helped me get the car I wanted at a very good price. I was buying a used vehicle as a second car and not trading in my vehicle. Instead of mak Patrick helped me get the car I wanted at a very good price. I was buying a used vehicle as a second car and not trading in my vehicle. Instead of making me wait and find someone to help me get the car home, he personally delivered the car to my home. It was a 45 minute trip each way. This was way above and beyond any dealer I've ever been to, and I've bought over 12 new vehicles in the past. I would recommend this dealer to everyone. More

Fun shopping for a car I first want to tell you I normally don't shop for cars, I let my husband, but I went this time and actually enjoyed it. Patrick was amazing, and sup I first want to tell you I normally don't shop for cars, I let my husband, but I went this time and actually enjoyed it. Patrick was amazing, and super helpful without being pushy. The lady in the office was super sweet. We will be back when we need another car. Thanks for making our shopping so enjoyable... More

Great experience The dealer Patrick is very friendly and helpful all the time, very responsible after sale service. People working inside are all very cool, and you wi The dealer Patrick is very friendly and helpful all the time, very responsible after sale service. People working inside are all very cool, and you will like their coffee, too. More

Great Experience!!!!!! When I first walked on the lot I knew exactly what I wanted and Pat made sure that I was happy every step of the way. His follow up skills were super When I first walked on the lot I knew exactly what I wanted and Pat made sure that I was happy every step of the way. His follow up skills were superb and I would definitely recommend friends and family to him. Thanks Pat and the rest of the Infiniti team that helped throughout the process! More

Slimiest ever!!! We went in after finding a late market used vehicle there online. We offered full internet price paid with a credit card. (So we can just pay off the We went in after finding a late market used vehicle there online. We offered full internet price paid with a credit card. (So we can just pay off the card later as we were in a hurry). They wanted to charge a 3% fee for the card. We debated in the standard bs way you do with dealers and they finally agreed (via text approval from the owner) that we would pay their full price with no up charge for the cc. Spent an hour doing bs paperwork and had keys in hand. The sales manager came out and said that the owner had called and we could only charge ten grand on the card and the balance had to pay the fee on (that he previously said was not going to be charged). We had shook hands on a deal and at the last second they reneged on it. I've been a banker for 20 years and while I've seen slimy from dealers...this was the worst. Typically when they shake hands on a deal they Honor it. Not so much with these guys. It was a stupid 250 ish bs ploy and they thought we would fall for it. We wasted an hour on these guys. Don't be as stupid as us please!!!!! We won't go back. I hate a man or woman who's handshake on a deal is a lie. More