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INFINITI of Suitland - Service Center

Suitland, MD

3.1
45 Reviews

45 Reviews of INFINITI of Suitland - Service Center

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February 05, 2022

Very clean and sanitizes inside the waiting area. My Service Consultant MiMi was the best! More

by melissadawson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mimi Banson
Dec 31, 2022 -

INFINITI of Suitland responded

Thank you for sharing your valuable feedback. We hope to see you again!

February 01, 2022

This dealership is dedicated to ensuring customers experience excellent, courteous and reliable service on every visit! More

by vleak715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan (Service), Isa Williams
Dec 31, 2022 -

INFINITI of Suitland responded

Thank you for the five-star rating! We appreciate your business at INFINITI of Suitland!

December 08, 2021

Infiniti of Suitland is in a great location. The staff is always courteous and knowledgeable. More

by rene1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isa Williams
December 02, 2021

Fantastic showroom and facility, but customer service is a dismal failure. Needs a makeover immediately. More

by Sensai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service technician
Dec 06, 2021 -

INFINITI of Suitland responded

Oh, no! It sounds like you had an experience that was not up to our company standards for exceptional customer service. Please reach out to us directly so we can find out where we went wrong. We want to find a way to make things right and make you a fan of Passport once again.

October 16, 2021

Great service. Kevin is the best! I’ll be back for future service. Thanks team. More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 05, 2021 -

INFINITI of Suitland responded

Thanks for sharing your positive experience!

October 15, 2021

Brian Cain is always so helpful and professional when I bring my car in for service! More

by Taurushill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Cain
Nov 05, 2021 -

INFINITI of Suitland responded

Thanks for sharing your positive experience!

October 08, 2021

The service was excellent I was very happy with my accommodations they employees were very accommodating exceptionally helpful spectacular overall it was a great experience More

by Tdbrown04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mimi
Nov 05, 2021 -

INFINITI of Suitland responded

Thanks for sharing your positive experience!

September 28, 2021

See my service consultant Mimi! She was the best. Very professional. Kept me informed of all my options. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mimi
Nov 05, 2021 -

INFINITI of Suitland responded

Thanks for sharing your positive experience!

September 22, 2021

Excellent professional service. Employees are always available to answer questions and/or inform you with regard to your vehicle. Service department is excellent. I have never been dissatisfied with any More

by Endoky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Cain
Nov 05, 2021 -

INFINITI of Suitland responded

Thanks for sharing your positive experience!

June 26, 2021

Excellent service and facility. The work was completed timely and dealership made waiting in the customer area very comfortable. More

by LL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mimi
Jul 16, 2021 -

INFINITI of Suitland responded

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.