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INFINITI of Springfield
Springfield, MO
17 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 17 reviews
July 25, 2024
From Larry Kennedy, Eric Shomaker and Nic Hover, we have been treated fairly by this dealership for service. These guys went above and beyond to do their best to fix our car. They kept us updated and do to been treated fairly by this dealership for service. These guys went above and beyond to do their best to fix our car. They kept us updated and do to staffing issues and training schools, they had to pass us to a larger dealership that could diagnose our car's issue. We are happy with their outstanding customer service and thank them for doing their best to repair our car. We sincerely appreciate you all. I would recommend this dealer because they care about the customer and keeping the customer informed. I would buy from them. More
by papaeverett57
Employees Worked With
Eric Shomaker, Larry Kennedy, Nic Hover
January 09, 2024
Ongoing service problems with qx80 Batteries replaced , car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going back and will be trading vehicle Low mileage Sjouke not be having these problems More
by Tjaymain
Employees Worked With
Don’t know
December 23, 2023
All very friendly & considerate. The dealership is well kept & very attentive. There’s a good selection of new & used cars available. The dealership is well kept & very attentive. There’s a good selection of new & used cars available. More
by Phjodu
Employees Worked With
I don’t think I saw Kyle. I saw Tanner & Larry who are both very accommodating.
September 18, 2023
Unethical Dealership! I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up the following morning. “M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t use my credit union to finance the car nor was I allowed to pay for the vehicle outright. This was not the discussion I had with “K.” I received a call later in the day that the car had been sold. They stated that they had an identical car for me to purchase as a backup plan :) now that’s funny! The dealership completely wasted my time and strung me along. They are unethical, dishonest, and not trustworthy. Nor do they deserve your business as a consumer. Do yourself a favor and move on. More
by sp
Employees Worked With
Matthew Huffman
December 31, 2022
Finally found an honest, knowledgeable and professional Infiniti dealership. Got a good price on my new car and a fair price for my trade. Had to drive 250 miles but it was worth it. Infiniti dealership. Got a good price on my new car and a fair price for my trade. Had to drive 250 miles but it was worth it. More
by warrenglenn
Employees Worked With
Victor Rivera, Nikki Van Doran, Kyle Orr
December 04, 2022
Timely, professional, thorough, neat, and precise describes our Infiniti experience last week! I greatly appreciate the expertise, quality, and care that was provided to my recently purchased 2019 In describes our Infiniti experience last week! I greatly appreciate the expertise, quality, and care that was provided to my recently purchased 2019 Infiniti service. My hubby and I will be back!🎯🌟 More
by Ron & Lisa
Employees Worked With
Nikki Van Doran, Kyle Orr
October 11, 2022
Residing from out-of-state (OK), I must confess this has been the most pleasant experience of purchasing a vehicle. The entire staff (Victor, Kory, Mathew and Eric) was in constant contact with me and updat been the most pleasant experience of purchasing a vehicle. The entire staff (Victor, Kory, Mathew and Eric) was in constant contact with me and updating me with current status. I have never been in contact with so many people at one dealership in my life. Victor was my salesman and treated us with the utmost respect and made sure we were pleased with our purchase. Thanks Victor and all the other employees at INFINITI of Springfield for making this the best purchase of all other vehicles we have owned. More
by Tom/Renee'
Employees Worked With
5 star for Victor, Kory, Mathew and Eric-GM
July 21, 2022
This was the second time that I have purchased from Infiniti of Springfield. So I have a 10 year history with this dealer and their service department. It took a little longer than usual to get the new Infiniti of Springfield. So I have a 10 year history with this dealer and their service department. It took a little longer than usual to get the new 2022 QX60, do to the shortage of chips etc…and was elated when it finally came in. Victor was our salesman, very knowledgeable and a pleasure to speak to. He kept in contact during the whole process. In the end, after purchasing the car, you deal with the service department which was part of my decision to go with another Infiniti. You develop a rapport with the service guys and I knew that they would continue to give me great service. More
by MODutchmom
Employees Worked With
Victor in sales
