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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,443 Reviews

1,443 Reviews of INFINITI of South Bay - Service Center

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September 24, 2018

eXcellent service On time and courteous service. Waiting area was clean and comfortable. I would recommend this dealer to my network. service was very quick and profes More

by JKPROLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

INFINITI of South Bay responded

On time and courteous is something that our service team strives for. Thank you so much for recognizing that your service at INFINITI of South Bay was quick and professional. We have recently remodeled our dealership, and appreciate that you recognize that it's clean and comfortable. Please check our website or your mailbox for current service specials, and thanks for servicing at INFINITI of South Bay.

September 24, 2018

Not happy One service I am told need brakes and fix the third light. The cost quoted 400.00. Several months later went back they said breaks were ok did not ne More

by MSILVER776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Please call me on this so that we can make sure this is handled correctly and make this right for you. I'd like to personally have your vehicle put on the lift, have the brakes inspected and explain why (or why not) they need to be replaced. The discrepancy in price could likely be because we periodically run service specials. Right now we have a service special to replace front or rear pads and resurface rotors for only $249. To do both front and rear would be $498. Offer expires 10/31/18. This offer was mailed to current clients and is available online at www.infinitiofsouthbay.com. Thank you, Thomas Moncayo, Service Director, (310) 341-4486

September 24, 2018

Amazing customer service elegant waiting area. Enjoyed the peacefulness of the waiting area. The customer service was excellent and advisor was very helpful and friendly. Taki More

by E.CAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 25, 2018 -

INFINITI of South Bay responded

Thanks for the 5 Star review and for recognizing Everado for his excellent client service. We just updated our facilities and appreciate that you've noticed. Looking forward for your next visit and please remember to check out website for current service coupons and special offers.

September 01, 2018

Courteous & Efficient Yes, I could get my oil changed elsewhere. Yes, I could get my knocks and squeaks checked out at a car shop down the street. But being a loyal patron More

by Davinci123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 03, 2018 -

INFINITI of South Bay responded

What a well composed review! Thank you so very much for taking the time to not only compliment our team, but to recognize Wilson specifically for his professionalism and courtesy. We'll be sure to pass along your review. Thank you for being a loyal patron for all these years. It is pleasing to learn that our team has been able to provide a level of service that drives continued loyalty. Thank you!

September 01, 2018

Bad Experience My experience with the service center was the worst I've ever had. I booked the appointment days in advance on line and specifically requested a loane More

by Michael Kiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
August 30, 2018

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You More

by TIFFANYLOATMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

INFINITI of South Bay responded

Tiffany, thank you! We are so appreciative that you have taken the time to share your positive experience at INFINITI of South Bay. We do have a friendly and capable service team and we are appreciative that you have noted Edson for his exceptional level of service. We'll be sure to pass along your review. Thank you.

August 30, 2018

Best service in the South Bay! The customer service here is always of quality. Everyone is welcoming and courteous. The maintenance & service department is always accommodating with More

by Jadee Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Aug 30, 2018 -

INFINITI of South Bay responded

Jadee, so cool! Thanks for the awesome review of your service experience with Wilson and Candice, and for recognizing them by name. We like to hear exactly what you have written... not only is our service team courteous and accommodating, they also deliver on their promises. We're looking forward to providing your with a continued history of exceptional client service. Thank you.

August 29, 2018

Recall repair. Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for servi More

by KAWIKA42
Recommend Dealer
Yes
Employees Worked With
Other Employees : Don't know.
Aug 30, 2018 -

INFINITI of South Bay responded

Thank you so much for making the time to provide your positive feedback on our service team being timely on their repair and courteous with their delivery. And, we are pleased to learn that your drive is worth the trip. Thanks!

August 29, 2018

South Bay Infinity Thomas Moncayo and his staff are professional, knowledgeable, and helpful. We use them as often as possible and have a fleet of older vehicles that ne More

by ATSUSHI.MIYAJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Thomas Moncayo, Wilson Chihuahua
Aug 30, 2018 -

INFINITI of South Bay responded

WOW, what a great review! Thank you for sharing your positive experience with our team, calling out our team members by name and for providing specifics on how each of these members have exceeded your expectations. We are appreciative of you and are grateful for your endorsement. Thank you.

August 29, 2018

Airbag recall I came in for a airbag recall I was greeted with big smiles great customer service helped me right away had a very clean customer waiting area with dr More

by MSPAMS1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Aug 30, 2018 -

INFINITI of South Bay responded

A big smile and friendly customer service can certainly help make an experience pleasurable. And, as a luxury brand, we know our clients expect nothing less than luxury amenities and facilities. We are pleased that we met this expectation. Thank you for your great review.

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