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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,447 Reviews

1,447 Reviews of INFINITI of South Bay - Service Center

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September 24, 2018

Great Experiance Edson my service advisor was very helpful He knows how to talk to people To care of me and explained every detail that was done to my car. More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

Mr. Camarillo, thank you so much for calling out Edson for his exceptional client service during your service visit at INFINITI of South Bay. We're so pleased to see that you found him helpful in explaining the details of the services performed. It sure is reassuring when your service advisor is so knowledgeable about service and takes the time to explain every detail. We are fortunate to have Edson on our team.

September 24, 2018

Great Customer Service The customer service team is helpful and they works hard to make customers satisfied. Comfortable waiting area. Sales team is friendly and ready to an More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Alvarez, Mark Chapman
Sep 24, 2018 -

INFINITI of South Bay responded

Dear Happy Customer, we are pleased to know that the choice of your positive screen name was the direct result of the friendly and helpful service you received from Mark and Luis. We look forward to seeing you at the dealership with your friends Happy Customer 2 and Happy Customer 3, and 4, and 5, and 6, and 7 .... some day. Thank you for your review.

September 24, 2018

Best quality service I've bought my infiniti 2012 fx35 from South bay. Been getting all my service needs at this dealer. Despite the fact of the distance I've been going More

by LILAZNGURL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your loyalty to INFINITI of South Bay, and thank you for your recognition of our star Service Advisor Candice. It means so much to find an advisor who is responsive to your needs, and with whom you can place your trust. We are appreciative to know you've found this in Candice. Thank you for also recognizing our technicians for their impeccable service and great work. We are truly grateful for your kind words.

September 24, 2018

25K service; check air conditioning; fix recall Ever was an excellent service rep. He delivered as promised. Thoroughly satisfied with the way I was treated, as well as then entire experience. Tha More

by DMISRAJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 14, 2018 -

INFINITI of South Bay responded

Ever comes through again! Thanks for visiting INFINITI of South Bay for your 25,000 mile service, air conditioning check and recall repair. We are glad to learn that we delivered as promised and that you had an exceptional experience while servicing with us.

September 24, 2018

eXcellent service On time and courteous service. Waiting area was clean and comfortable. I would recommend this dealer to my network. service was very quick and profes More

by JKPROLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

INFINITI of South Bay responded

On time and courteous is something that our service team strives for. Thank you so much for recognizing that your service at INFINITI of South Bay was quick and professional. We have recently remodeled our dealership, and appreciate that you recognize that it's clean and comfortable. Please check our website or your mailbox for current service specials, and thanks for servicing at INFINITI of South Bay.

September 24, 2018

Not happy One service I am told need brakes and fix the third light. The cost quoted 400.00. Several months later went back they said breaks were ok did not ne More

by MSILVER776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Please call me on this so that we can make sure this is handled correctly and make this right for you. I'd like to personally have your vehicle put on the lift, have the brakes inspected and explain why (or why not) they need to be replaced. The discrepancy in price could likely be because we periodically run service specials. Right now we have a service special to replace front or rear pads and resurface rotors for only $249. To do both front and rear would be $498. Offer expires 10/31/18. This offer was mailed to current clients and is available online at www.infinitiofsouthbay.com. Thank you, Thomas Moncayo, Service Director, (310) 341-4486

September 24, 2018

Amazing customer service elegant waiting area. Enjoyed the peacefulness of the waiting area. The customer service was excellent and advisor was very helpful and friendly. Taki More

by E.CAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 25, 2018 -

INFINITI of South Bay responded

Thanks for the 5 Star review and for recognizing Everado for his excellent client service. We just updated our facilities and appreciate that you've noticed. Looking forward for your next visit and please remember to check out website for current service coupons and special offers.

September 01, 2018

Courteous & Efficient Yes, I could get my oil changed elsewhere. Yes, I could get my knocks and squeaks checked out at a car shop down the street. But being a loyal patron More

by Davinci123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 03, 2018 -

INFINITI of South Bay responded

What a well composed review! Thank you so very much for taking the time to not only compliment our team, but to recognize Wilson specifically for his professionalism and courtesy. We'll be sure to pass along your review. Thank you for being a loyal patron for all these years. It is pleasing to learn that our team has been able to provide a level of service that drives continued loyalty. Thank you!

September 01, 2018

Bad Experience My experience with the service center was the worst I've ever had. I booked the appointment days in advance on line and specifically requested a loane More

by Michael Kiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
August 30, 2018

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You More

by TIFFANYLOATMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

INFINITI of South Bay responded

Tiffany, thank you! We are so appreciative that you have taken the time to share your positive experience at INFINITI of South Bay. We do have a friendly and capable service team and we are appreciative that you have noted Edson for his exceptional level of service. We'll be sure to pass along your review. Thank you.

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