INFINITI of South Bay - Service Center

Not happy One service I am told need brakes and fix the third light. The cost quoted 400.00. Several months later went back they said breaks were ok did not ne One service I am told need brakes and fix the third light. The cost quoted 400.00. Several months later went back they said breaks were ok did not need to replace and the third light was now going to cost over 600.00. I was not happy about either feel I cannot trust what they told me at service. .The 600.00 was for the light only did not include breaks. More

Amazing customer service elegant waiting area. Enjoyed the peacefulness of the waiting area. The customer service was excellent and advisor was very helpful and friendly. Taki elegant waiting area. Enjoyed the peacefulness of the waiting area. The customer service was excellent and advisor was very helpful and friendly. Taking car back for service here from now on. More

Courteous & Efficient Yes, I could get my oil changed elsewhere. Yes, I could get my knocks and squeaks checked out at a car shop down the street. But being a loyal patron Yes, I could get my oil changed elsewhere. Yes, I could get my knocks and squeaks checked out at a car shop down the street. But being a loyal patron for years, I have always enjoyed and been impressed with the courteous staff and efficiency with which they’ve always dealt with me. My go to service rep is Wilson. He’s always so professional, timely, and upfront. I’ve enjoyed working with him. I know that he and the rest of the service team will take care of me, the concerns I have, and the car. Thank you! More

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You! More

Best service in the South Bay! The customer service here is always of quality. Everyone is welcoming and courteous. The maintenance & service department is always accommodating with The customer service here is always of quality. Everyone is welcoming and courteous. The maintenance & service department is always accommodating with your schedule and needs for your vehicle. I highly recommend Wilson Chihuahua, the service is always completed when promised and is very informative about the service completed & future services. More

Recall repair. Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for servi Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for service but it's a little far from my home. It's the only one in the area. More

South Bay Infinity Thomas Moncayo and his staff are professional, knowledgeable, and helpful. We use them as often as possible and have a fleet of older vehicles that ne Thomas Moncayo and his staff are professional, knowledgeable, and helpful. We use them as often as possible and have a fleet of older vehicles that need a lot of tlc. His prices are reasonable and the work is always nothing short of excellent. When Thomas is not there, which isn't often, Wilson Chihuahua is also another excellent contact. Both men will have an answer for any problem you or your vehicle will have. We use them for our work fleet but they do such a good job and are trustworthy, that I have my whole family get their personal vehicles serviced there. In short, I recommend the staff and service at Infinity South Bay to anyone looking for good service and the job done right. More

Airbag recall I came in for a airbag recall I was greeted with big smiles great customer service helped me right away had a very clean customer waiting area with dr I came in for a airbag recall I was greeted with big smiles great customer service helped me right away had a very clean customer waiting area with drinks and snacks very clean restroom and had my car ready sooner than promised it was an overall great experience would come back and refer other's to this dealership. More

Satisfied with service Infiniti of South Bay has been great these past 4 years. My last visit, however, was a little disappointing because I requested a loaner, and found o Infiniti of South Bay has been great these past 4 years. My last visit, however, was a little disappointing because I requested a loaner, and found out after arriving that there were no loaners due to change in management. So, I had to find alternate transportation and reschedule some of my other appointments. It would have been appropriate to have notified customers of such a change. More