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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,444 Reviews

1,444 Reviews of INFINITI of South Bay - Service Center

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September 24, 2018

Awesome Had great experience with service advisor Wendy. She was awesome and service was quick. Will always request her from now on. Shuttle service was grea More

by ECALDERON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy
Sep 25, 2018 -

INFINITI of South Bay responded

Thanks for your awesome review of your Service Advisor Wendy and the INFINITI of South Bay service center. We look forward to providing you an exceptional client experience.

September 24, 2018

Service above and beyond Dealing with Candice makes coming to handle any problem or service issue a pleasure. She makes sure we get a nice loaner car and keeps us updated on p More

by guest1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Sep 25, 2018 -

INFINITI of South Bay responded

Thank you for recognizing Candice for providing a service level that is above and beyond. You mentioned three reasons we find that consistently make a difference in a customer's experience... friendly service, knowledgeable and professional employees and keeping the client informed. Thank you so much for trusting in Candice and INFINITI of South Bay for your service and tire needs and for taking your time to write such a kind review.

September 24, 2018

Great service . Was able to work in the new reception area while service was completed. Received a complimentary car wash. Excellent service advisor Edson Trujillo More

by JMORROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you so much for your positive review of "Excellent" Edson and your service experience here at INFINITI of South Bay. Our car washes are done by hand to help maintain the beauty of your vehicle and to ensure a thorough job. Thank you for taking the time to share your experience online.

September 24, 2018

Outstanding Professional Service I called and was able to get an appointment on short notice for my oil change. They checked my car and made recommendations for the future. My car w More

by GRACE.FELIPE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Grace, thank you so much for recognizing our ability to accommodate clients for short notice oil changes... we like to call it Express Service. It's always appreciated if you can plan ahead, yet we try to accommodate any urgent or last minute needs of our clients. Thank you for choosing to service your vehicle at INFINITI of South Bay.

September 24, 2018

Edson is the best. Being that I have serviced my Infinit's with this dealership through three different ownership's, I cannot rate the current ownership at this time. More

by ARBUHOLZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Another great review for Edson! Thank you for recognizing his excellent level of client service and we appreciate that you choose to bring your vehicle to INFINITI of South Bay because of Edson. We too hope he never leaves.

September 24, 2018

Nail on tire Edson was awesome. He is friendly and super professional. Always take care of me and my car. Amazing employee. I recmmend Infiniti of South Bay. More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

We are pleased to learn that Edson was able to take care of your tire and get you on your way. Like you said, he is truly amazing! Thanks for taking the time to share your positive experience with Edson and the service center here at INFINITI of South Bay.

September 24, 2018

Blessed Wilson was a great service and always is i love the way they deal with there customers and the service center make u feel like home More

by NICHOLSONDIAMOND5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for recognizing Wilson for his great customer service here at INFINITI of South Bay. We too have recognized that Wilson is always so friendly and helpful with his clients. And, thank you for your compliments on our service center, we're glad that you found it feels like home. In the mornings we have fresh ground Starbucks coffee and danishes and in the afternoon there is always bottled water, fresh cookies and miscellaneous snacks. Our waiting room has big roomy comfortable chairs and couches with a big-screen TV to watch and relax or tables to work on.

September 24, 2018

Great Experiance Edson my service advisor was very helpful He knows how to talk to people To care of me and explained every detail that was done to my car. More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

Mr. Camarillo, thank you so much for calling out Edson for his exceptional client service during your service visit at INFINITI of South Bay. We're so pleased to see that you found him helpful in explaining the details of the services performed. It sure is reassuring when your service advisor is so knowledgeable about service and takes the time to explain every detail. We are fortunate to have Edson on our team.

September 24, 2018

Great Customer Service The customer service team is helpful and they works hard to make customers satisfied. Comfortable waiting area. Sales team is friendly and ready to an More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Alvarez, Mark Chapman
Sep 24, 2018 -

INFINITI of South Bay responded

Dear Happy Customer, we are pleased to know that the choice of your positive screen name was the direct result of the friendly and helpful service you received from Mark and Luis. We look forward to seeing you at the dealership with your friends Happy Customer 2 and Happy Customer 3, and 4, and 5, and 6, and 7 .... some day. Thank you for your review.

September 24, 2018

Best quality service I've bought my infiniti 2012 fx35 from South bay. Been getting all my service needs at this dealer. Despite the fact of the distance I've been going More

by LILAZNGURL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your loyalty to INFINITI of South Bay, and thank you for your recognition of our star Service Advisor Candice. It means so much to find an advisor who is responsive to your needs, and with whom you can place your trust. We are appreciative to know you've found this in Candice. Thank you for also recognizing our technicians for their impeccable service and great work. We are truly grateful for your kind words.