INFINITI of South Bay - Service Center

Service visist The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a 5 star had I been given a courtesy car to go about my day. Instead I spent hours asking how much longer. More

Edson saved me! We returned late Tuesday from a vacation. My car would not start. AAA jumped my car and said to go straight to the dealership. Edson came out as soon We returned late Tuesday from a vacation. My car would not start. AAA jumped my car and said to go straight to the dealership. Edson came out as soon as I drove up. He filled out the paperwork outside and said he would call. We were exhausted from a day of travel. We went on to dinner. Edson called with the report. We agreed to the services and that we would pick it up Wednesday afternoon.. All is well! More

Battery problem My care would not start and AAA told me you need to change the battery. I went to the dealership for real diagnosis. Wilson helped me throughout until My care would not start and AAA told me you need to change the battery. I went to the dealership for real diagnosis. Wilson helped me throughout until everything was fixed. Thanks Wilson More

FAST, EFFICIENT AS ALWAYS! CANDICE HAS ALWAYS BEEN VERY HELPFUL AND ALWAYS WITH A SMILE. SHE EXPLAINS THE WORK IN DETAILS AND IS ALWAYS ACCOMMODATING! WE LOVE COMING HERE BECAUS CANDICE HAS ALWAYS BEEN VERY HELPFUL AND ALWAYS WITH A SMILE. SHE EXPLAINS THE WORK IN DETAILS AND IS ALWAYS ACCOMMODATING! WE LOVE COMING HERE BECAUSE OF HER GREAT CUSTOMER SERVICE. More

Candice is awesome! Candice is awesome. She took the time to explain everything and kept me updated via phone. As always she was super knowledgeable and professional. S Candice is awesome. She took the time to explain everything and kept me updated via phone. As always she was super knowledgeable and professional. She is the best!!! Seriously she rocks!!!! More

could be better attitudes need to be more happy friendly. The Dealership/service center is close to my home we live in the Northwest san pedro /palos verdes area so it beats driving to cerritos Infiniti d The Dealership/service center is close to my home we live in the Northwest san pedro /palos verdes area so it beats driving to cerritos Infiniti dealership but hands,down they got you cause you drive up and right away there out the office trying to service you asking do you need coffee /doughnuts /etc ....also if they see your a good paying customer they give you a cap or something. ...also the technicians make sure everything is good before you leave and the service people ...when I come to torrance I have to double check always because not enough attention to detail . Last two service appointments car was have washed not clean as it could be and after my oil change the computer was not reset I had to go back in the service center to get a tech to finish his job should I say more. More

AWESOME Excellent customer service !!! I would highly recommend using them for all your infiniti needs Edson was awesome he was attentive and honest about ha Excellent customer service !!! I would highly recommend using them for all your infiniti needs Edson was awesome he was attentive and honest about hat my car needed More

I had a Great Experience at South Bay Infinity I had a great experience here. The staff is wonderful, knowledgeable, helpful, attentive, and kind. Everything is nice and clean. The waiting area is I had a great experience here. The staff is wonderful, knowledgeable, helpful, attentive, and kind. Everything is nice and clean. The waiting area is very comfortable with complimentary coffee, water and snacks. Television for entertainment. Most of all, they'll thoroughly explain everything about your car and have you ready to go quickly. More

Personality Wilson has good customer service skills along with good communication,service experience, and feedback each time I bring me car in for service. I rea Wilson has good customer service skills along with good communication,service experience, and feedback each time I bring me car in for service. I really feel confident that my vehicle is being serviced and cared for the right way. I must say,Wilson makes me want to keep bringing my car back for more service needed only at South bay Infiniti just because of positive service attitude. You deserve more employees like him to keep you business moving forward into the future the right way. NOTE: TRUST ME HE'S GOOD... More

Amazing!!!!! I have brought my car to Infiniti of South Bay a handful of times since relocating to California from Atlanta. Being from the South, I’m used to Sout I have brought my car to Infiniti of South Bay a handful of times since relocating to California from Atlanta. Being from the South, I’m used to Southern Hospitality and friendly people. That’s exactly what I get from Service Director, Thomas and his staff of Service Managers. I’ve never had a bad experience. My car is always ready on time and the prices are reasonable. More