INFINITI of South Bay - Service Center

Good Service I was kept informed about the service that was needed. A complimentary ride was provided both ways to take me home. Over ten (10) miles. I was kept informed about the service that was needed. A complimentary ride was provided both ways to take me home. Over ten (10) miles. More

Excellent! I rate Infiniti Southbay five stars in part becuase my service person Edson Trujillo always offers the best possible service. He is knowledgable, frie I rate Infiniti Southbay five stars in part becuase my service person Edson Trujillo always offers the best possible service. He is knowledgable, friendly and willing to explain what service is needed. I have never experienced ANY upselling from him which is rare in this environment. The remolded facility is clean and modern. When an appointment is scheduled, the wait can sometimes be pretty long, however, the work in most instances is done same day. I purchased my car and have always brought it here for service and repair. I highly recommend SB Infinity to anyone looking for a good dealership/ service center.. More

quality, service people are great here I went in to get 25000 mile servicing and also to turn my lease into a purchase. Both functions were accommodated as quickly as paperwork allows and t I went in to get 25000 mile servicing and also to turn my lease into a purchase. Both functions were accommodated as quickly as paperwork allows and the service wirter did me an additional favor as did the finance people.. This is my favorite facility for sales and services and this is my sixth lease in 22 years. Go here. More

Satisfied Customer!!! I take my Infiniti Q50 to South Bay Infiniti for all my service needs. Wilson at the service counter is the absolute best! He will make sure you are c I take my Infiniti Q50 to South Bay Infiniti for all my service needs. Wilson at the service counter is the absolute best! He will make sure you are completely satisfied every visit! The other team members are also very thoughtful and helpful. I would recommend this dealership to everyone I know simply because of the service experience. More

No guidance given, appointment not honored, Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I had an appt. but it still took over an hour. There was never a check in in progress like the last time. My car had multiple water spots and smelled in the inside when they brought me my car back! One sales gentleman assisted and had them fix that but I wish I would have gotten his name. I may not use this dealership service again, I’m undecided. It was marked that the in-cabin filter needed to be replaced and it was not even brought to my attention to see if I wanted it changed. Very disappointed in the service department. I was assisted by a different gentleman few months back... they need him back!! I believe his name was Wilson. More

Great Service Candice got my paperwork done quickly and made sure the car was ready in a hour with all the work taken care of. She took the time to explain everythi Candice got my paperwork done quickly and made sure the car was ready in a hour with all the work taken care of. She took the time to explain everything that was done and what the car will need for the next appointment. More

Good kob Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at a fair price. I never even have to ask for a car wash. More

Service I always go to Wilson Chihuahua when I bring our cars in for service. He gives me good advice on car maintenance and he makes sure that my cars are r I always go to Wilson Chihuahua when I bring our cars in for service. He gives me good advice on car maintenance and he makes sure that my cars are ready on time. More

Very Pleasant Experience Although my vehicle was not ready when I had hoped due to workload, I had a very nice loaner vehicle that filled the need. I was kept updated on progr Although my vehicle was not ready when I had hoped due to workload, I had a very nice loaner vehicle that filled the need. I was kept updated on progress, and the repairs, so far, have been excellent. More

Servixe Everardo was amazing. His quality of service and professionalism left me speechless and he also made sure I was comfortable staying at the dealer sinc Everardo was amazing. His quality of service and professionalism left me speechless and he also made sure I was comfortable staying at the dealer since I decided to wait. More