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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

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October 12, 2018

Very Pleasant Experience Although my vehicle was not ready when I had hoped due to workload, I had a very nice loaner vehicle that filled the need. I was kept updated on progr More

by BWINCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 13, 2018 -

INFINITI of South Bay responded

Bryant, One of the most important customer service deliverables for our team is to keep our clients updated on the progress of their vehicle. We're glad to hear our team is delivering. Thank you so much for your understanding on our workload. Our Grand Opening specials have really been bringing in the business. Please remember to check our website for monthly service coupons. Thanks!.

October 11, 2018

Servixe Everardo was amazing. His quality of service and professionalism left me speechless and he also made sure I was comfortable staying at the dealer sinc More

by RSNACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your great review! And thank you for sharing online that Everado was able to provide professionalism and quality service. We are glad that he ensured you were comfortable while you waited and shared with you the amenities we provide in our lounge. It is our goal to make you fee as comfortable as if you were in your own home. Thank you for your business, and than you for servicing at INFINITI of South Bay.

October 10, 2018

Excellent Service Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! More

by BETTISJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

INFINITI of South Bay responded

Thank you for sharing online that you've had Excellent Service at INFINITI of South Bay. It's great to hear that Edson was able to take care of you and that you'll come back and ask for him by name. We'll look for more like Edson. Thanks!

October 10, 2018

Great service and very helpful Very friendly and helpful. Found the problem with the car and help me fix it. Only thing was they took a while to get my car out and they should have More

by JAYDON_ROA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Oct 11, 2018 -

INFINITI of South Bay responded

Jaydon, Thank you for sharing your experience at INFINITI of South Bay and being willing to recommend us to others. We are pleased to learn that Wilson provided great service and was very helpful. I'll pass your review along to him and ask that he provide more updates on your vehicle's status on your next visit.

October 09, 2018

Smooth! Never had a bad experience at this dealership! Everyone is always nice and friendly. Candice goes over and beyond to make sure you are very satisfied More

by NUNUSMOM1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 11, 2018 -

INFINITI of South Bay responded

Glad you've had a "Smooth" experience at INFINITI of South Bay during your service visit. And what an endorsement in that you've always had a positive experience here. It's important to us that our clients feel satisfied with our level of service, so its reaffirming to hear Candice went above and beyond for you. Thank you for your business.

October 05, 2018

Awesome friendly/knowledgeable/always take care of me/always greeted with a smile/knows my name/goes through every detail of car to make sure everything is pe More

by MNMCHACON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer Qawasmeh, Candice Roxas
Oct 09, 2018 -

INFINITI of South Bay responded

Thank you for your Awesome review! You're right, it sure goes so far when someone greets you with a smile and knows your name. Thank you so much for your compliments to Candice on her level of detail, customer care and professionalism. I'll be sure to send this along.

October 05, 2018

Best Infiniti Dealer What can I say. There's a reason why I keep coming back. The people and the service. Go see Candace she is the best! Hopefully the carwash service get More

by MNGBABA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer Qawasmeh, Candice Roxas
Oct 09, 2018 -

INFINITI of South Bay responded

Your absolutely correct! People and Service, that's why people keep coming back! We appreciate your review of your service experience at INFINITI of South Bay and appreciate your recognition of Candace for her exceptional client care. In addition, I've passed along your message concerning our car wash to our Service Director Thomas. Thank you, we appreciate you and we appreciate your business.

October 05, 2018

Great experience! Wilson from service was very helpful. He made sure i had everything i needed and was very helpful. He made me feel like family. Everyone else at the d More

by JOSHUACARRILLO165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Oct 09, 2018 -

INFINITI of South Bay responded

Joshua, Thank you so much for taking the time to send your feedback on your recent visit to INFINITI of South Bay. We are glad to hear that you had a great experience and that Wilson made you feel like family and that everyone was eager to help. We instruct our advisors to treat people as if they were guests in their own home. We are pleased that they have taken this to heart.

October 04, 2018

Service was great. I was given a loaner for the time my vehicle was being repaired. I was updated with service information in a timely manner. Very efficent. More

by LUCKYMEJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 11, 2018 -

INFINITI of South Bay responded

Thank you for sharing that you've had great service at INFINITI of South Bay. We are pleased to hear that Everado updated you on your service progress and was efficient in handling your visit. Thank you for servicing with us.

October 04, 2018

Oil change Edson is the bomb. Seriously. Has been taking care of my car for years. Always so nice and makes sure I have a loaner car More

by MONIKA.ODEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

INFINITI of South Bay responded

Monika, It's so good to hear that you think Edson is the BOMB! What an awesome compliment! Thank you for loyally servicing your vehicle at INFINITI of South Bay for so many years. We appreciate your business.

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