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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

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October 25, 2018

Quick & Excellent Customer service is always excellent!! Always keep me well informed on what services is needed for my vehicle.. I also enjoy that they wash my car at More

by MZMEATY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Oct 31, 2018 -

INFINITI of South Bay responded

Thanks for your excellent review of Candice and your recent service experience at INFINITI of South Bay. We are so pleased to learn that you find her to always provide excellent customer service. We hear from many of our clients that she is excellent in keeping them informed. And, thanks for your feedback on our car wash! Is does feel great to drive off in a nice clean vehicle. Second comment today on our car wash... maybe we're on to something here!!! Thanks for your business.

October 24, 2018

Impressed Very nice and clean service Dept. Staff extremely nice and answers all questions and very fast with oil changes. Asked for a car wash and it was no More

by FREDDYJACKSON2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haider Oberoi
Oct 31, 2018 -

INFINITI of South Bay responded

Freddy, Thank you for your kind review of our service department here at INFINITI of South Bay. Due to the quality of our service and our popularity with INFINITI owners in the community, we can get busy. But we always have extra service bays to assist customers who just need a quick oil change. And thanks for your comments on our comfortable and clean waiting area. We just completed a renovation and are glad you noticed. Looking forward to seeing you when you return.

October 23, 2018

Excellent service Ever is the best , I always go to him when there is a problem with my car and his service is amazing . Love this place More

by SPONTANEOUS989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 14, 2018 -

INFINITI of South Bay responded

LOVE the LOVE! Thank you so very much for your 5 STAR review if Everado and your experience at INFINITI of South Bay. We appreciate your business and that you took the time to tell other about your experience. Thank you!

October 23, 2018

Always great hospitality. I forget I'm there to get my car f They are professional at all times. They go out there way. Great workers great staff. Great treats while u wait great smiles everytime I go here. We l More

by PLSNTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ever Villalobos, Wilson Chihuahua
Nov 14, 2018 -

INFINITI of South Bay responded

Thanks for the SMILES and LOVE! What a great review! Thank you so much for taking your personal time to give back to the team that has served you. We are all so appreciative. We're looking forward to providing another exceptional experience when you return to INFINITI of South Bay again!

October 23, 2018

Service and rear blower motor inop Everyone is very helpful and friendly job done correctly never a problem making an appointment. Always showing professionalism. Facility conveniently More

by SCHMEEEBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your 5 STAR review of our great service team and of INFINITI of South Bay! We so appreciate your recognition or our team being friendly and helpful. And Kudos to our detail team for always delivering a clean vehicle. We appreciate your business and your time in posting this positive review. Thank you!

October 23, 2018

Edson is always great! I gave Edson the highest rating because he always is courteous and provides great service. I called him the day before my appointment and had to leave More

by CDSNUGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

INFINITI of South Bay responded

Here is one of those reviews that needs to go straight to the management team with a CC to Edson! Thank you for taking you personal time to outline so specifically how Edson made your service experience at INFINITI of South Bay so exceptional. We are so pleased to hear that Edson is such a good communicator. Thank you for your business, and for your time to recognize Edson for his great work.

October 22, 2018

Lousy service We purchase four new tires three months ago and one of them was found to be ready to blow out last week. When we went to the dealer service, we had to More

by JESTEVIJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos
Oct 31, 2018 -

INFINITI of South Bay responded

We got to you as soon as we could. Please be fair and understand that we run a very successful business with people who schedule in advance for service. Is it fair to these customers if we stop what we are doing and let anyone who shows up in the front of the line? No, it's not. But we are compassionate and understanding enough to work people in while being fair and reasonable to everyone. We are sorry you feel that you had to wait because we worked you in is unreasonable.

October 22, 2018

48000 mile service my QX80 needed 48000 mile service Candice was very professional and informative about service i needed they provide me with rental car service was More

by jk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Another great review for Candice! Thank you for recognizing her for her professionalism and for keeping you informed. We are grateful for your time in posting this 5 STAR review. Thank you for servicing you QX80 at INFINITI of South Bay. We appreciate your business.

October 22, 2018

Everyone at Torrance dealership were kind & helpful. Everyone at Torrance Infiniti dealership were kind & helpful. The whole staff made me feel welcome. I do appreciate everyone professionalism. The pric More

by DECADE9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Alvarez
Nov 14, 2018 -

INFINITI of South Bay responded

Making our clients feel like they are guests in our home is our mantra. We are so pleased to learn that you felt that you were welcomed. Thank you for mentioning Edson and for recognizing his professionalism. Our team work very hard to provide an exceptional experience and it is so appreciated when this is recognized. Thank you for servicing at INFINITI of South Bay, we are grateful for your kindness, and for your business.

October 17, 2018

Candice Roxas is very friendly Im very satisfied with the service and the dealership is super super clean.i cant wait to get my new infiniti in the near future. More

by WREBULLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 19, 2018 -

INFINITI of South Bay responded

So glad to learn that you were so satisfied with your service experience at INFINITI of South Bay. Our team strives to provide an exceptional experience and it means so much to all of us when it is recognized. We are looking forward to getting you into a new ride when you're ready. Please be sure to check our website for current promotions and offers. Thank you so much for your positive review!

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