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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,466 Reviews

1,466 Reviews of INFINITI of South Bay - Service Center

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November 07, 2018

Awesome The service was great, they serviced my car fast and quick, Edson went over what was done to my car make sure he q Asked if there was any question More

by CLAUDIAINOCENCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

INFINITI of South Bay responded

Claudia, We appreciate your awesome review of Edson and your service experience at INFINITI of South Bay. Our Service Advisors are trained to go over what was completed on your vehicle and to make sure all of your questions are adequately answered. Good to hear that this helped make your experience great!

November 07, 2018

Quick and comfortable The newly renovated Infiniti of South Bay is a pleasure to visit for your service needs. Staff is friendly. They keep you informed and on top of your More

by AMYM0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 13, 2018 -

INFINITI of South Bay responded

Amy, Thank you for your nice comments on our new renovation. We have worked hard to provide the luxury experience that is the INFINITI brand. As you have called out, we have delicious breakfast snacks in the morning and put our cookies, granola bars and other treats in the afternoon. And, our Starbucks coffee machine is always running to deliver that perfect warm beverage. We are pleased to know that you had such a positive experience at INFINITI of South Bay, Thank you for your time to post this review and for your business.

November 06, 2018

Excellent Customer Service!!!!! I called just out of the blue to see if there were any appointments available same day. I spoke with Ever who not only provided excellent service but More

by BRIGHT4568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 06, 2018 -

INFINITI of South Bay responded

Thank you for sharing online your excellent customer service experience at INFINITI of South Bay. In and out the same day and not a lot of money... gotta love that! We will pass along your great comments. Also, please be sure to stop by INFINITI of South Bay this coming Saturday November 11th for our Grand Opening event from 12 noon to 5 pm. Hope to see you there!

November 05, 2018

Very attentive and helpful! Wilson was extremely professional, personable and helpful. Rudy wa so kind. To drive me to and from while I waited for my car to be done. Everyone w More

by PLTHUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy was very nice to drive me, Wilson Chihuahua
Nov 05, 2018 -

INFINITI of South Bay responded

Thank you for telling everyone about your very positive experience at INFINITI of South Bay. We are glad that you found Wilson to be professional, personable and helpful... we think he's a pretty great guy too. And thanks for calling out Rudy! We appreciate your business and hope you keep coming back to our service department for attentive customer service!

November 01, 2018

Madhani Wilson is a good Service representative. He’s well experienced and has a good attitude towards customer. Hope management takes good care of him. Than More

by LAILAM321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 02, 2018 -

INFINITI of South Bay responded

Madhani, Thank you so much. We appreciate that you've recognized Wilson for his good attitude and experience, as both are important in providing good customer service. We appreciate your business and hope that you'll be able to attend our Grand Opening event on Saturday, November 11th. It's from 12 Noon to 5 PM. Please check our website for further details.

November 01, 2018

Great customer service It is always a pleasure to get My car serviced here. Candice takes care and is very proffesional. Haider was helping with new car leasing. However h More

by PANTL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haider Oberoi, Candice Roxas
Nov 02, 2018 -

INFINITI of South Bay responded

Thank you so much for sharing how pleased you are with your service at INFINITI of South Bay and your Service Advisor Candice. Please let me apologize on behalf of the entire team that someone was not available to assist you after your test drive. It's the end of the year and we have some great offers on the INFINITI Q50, so we hope to continue this discussion. Please contact Haider at 301-325-5555 and if he is unavailable, please ask for our General Sales Manager Luis for assistance. Thank you for your business and continued loyalty to the INFINITI brand.

November 01, 2018

Warranty work Callled the day before and Candace was able to fit me in the next morning. Drove up, met with Candace. Spent a short time in the lounge, Had some c More

by EricETsao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 02, 2018 -

INFINITI of South Bay responded

Hey Eric... Thanks so much for your great review! Sounds like you had a great time in our lounge. We've just completed a remodel to provide our customers that "at home" comfortable luxury experience. We appreciate your recommendation and positive feedback on Candice. We have a Grand Opening event on Saturday November 11th from Noon to 5 pm... and hope to see you there!

October 31, 2018

75,000 mile service Edson, is always professional and kept me up to date on the progress during my service appt. I like the new location. Waiting room TV does need full More

by ROB660
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

INFINITI of South Bay responded

Thank you for your 5 STAR review of your service visit at INFINITI of South Bay. We will certainly look into your suggestion for the TV room. And thank you for sharing that Edson was professional and kept you informed on the progress of your vehicle. Glad we were able to provide great service!

October 30, 2018

Wait time too long! It took to long as a waiter for an oil change and diagnostic test to see if anything was wrong with my car! But it's nice to have Edson as my service More

by BAKER.TERRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2018 -

INFINITI of South Bay responded

We are pleased to learn that you and Edson have a positive relationship. And like a good Service Advisor should do, he gave you the favor of working you in for service on the same day as your request. He did inform you that if you did come in it was going to take two hours. We are sorry, but there are customers who schedule service well in advance. It is not fair to let others without appointments to move to the front of the line. However, we are compassionate and do understand that emergencies happen. When they do we'll work you in, and in doing so please be fair and understand that there may be a wait.

October 29, 2018

Great Service Been bringing my Infiniti here for service since I bought it in 2010 and would not think of taking it to anyone else. Like the idea of making appoint More

by BIGG61839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Oct 31, 2018 -

INFINITI of South Bay responded

Thank you for your great review of your service experience at INFINITI of South Bay and for being a loyal customer for 8 years. Also, thank you for recognizing how easy it is to schedule your appointment online. However, should you need a loaner, please always call in advance to confirm. We are under new ownership and are having a grand opening on Saturday 11/10 from Noon to 5 pm. Check our website for more details. Hope to see you there!

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