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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

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November 25, 2018

Fast and efficient service! I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice g More

by CLAUMEX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 28, 2018 -

INFINITI of South Bay responded

Claumex79, That's such a great story of excellent customer service. Thank you for sharing how helpful Candice was on your last visit to INFINITI of South Bay. Nobody wants to be stuck without a vehicle on Thanksgiving. We are glad were able to fit you in, find out what was wrong, and see you on your way. Thank you. we appreciate your business!

November 25, 2018

Efficient and friendly In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! More

by TOJOMCATEE@YAHOO>COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Mendoza, Candice Roxas, Ever Villalobos
Nov 28, 2018 -

INFINITI of South Bay responded

Thank you for recognizing the efforts we have made to provide an excellent customer service experience. It is paramount that the luxury of the INFINITI brand and the amenities or our dealership match the level of service. Our members all work toward long term relationships and in building trust, and not short term gain. We are happy to learn that our team was efficient and friendly. Thank you also for recognizing Candice, Everado and MJ Mendoza and for calling them out by name for their efforts and service. We will be sure to share your review with them. Thank you.

November 23, 2018

Review shortcomings The ervice department worked very hard to diagnose my car's problems . They kept me informed & were very professional, as they were during my last vis More

by Stupid
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 24, 2018 -

INFINITI of South Bay responded

Thank you so very very much for your time in re-posting your review of your positive experience at INFINITI of South Bay. Please know that this review process is independent of our dealership and is driven by the guidelines of DealerRater. Our only influence in the review process is our performance at the dealership. And, we are so grateful of your persistence. It is our hope that you come back for the great service and amenities in our recently renovated lounge.

November 22, 2018

GREAT CUSTOMER SERVICE Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. More

by BELIA4UCLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2018 -

INFINITI of South Bay responded

Great customer service is what we strive for at INFINITI of South Bay. We are so glad to learn that you found Edson to be helpful, professional and knowledgeable - this is an awesome compliment as this is exactly what our Service Advisor strive to achieve. We appreciate that you recognize Edson as an asset to our organization, as we see him in this light also. Thanks for your time in writing your review and thanks for your business.

November 19, 2018

Quick in and out, nice loaner, car ready when promised Candace was great, as always. Drop off was quick (I had an appt) and my car was ready when promised (and nicely washed). No surprises re the cost. More

by CMORGAN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 09, 2019 -

INFINITI of South Bay responded

Looks like Candice was firing on all cylinders - getting you in and out quickly, providing a nice loaner and delivering your vehicle when promised. Thanks for recognizing the great level of service you received at INFINITI of South Bay... and the nice hand car wash. Know that with any service we'll provide a complimentary vacuum and wash. Thanks for your business and for taking the time to post online.

November 19, 2018

Very timely and good service. Wilson was very competent, timely and friendly. The sevrice was done properly and in the time promised. I would strongly recommend the dealer to oth More

by JSP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 20, 2018 -

INFINITI of South Bay responded

Thanks for your strong endorsement and for recommending INFINITI of South Bay. Wilson is a great Service Advisor, and we are grateful that you've found him to be competent, timely and friendly. We thank you for your business and for servicing at INFINITI of South Bay.

November 16, 2018

Excellent Thanks for excellent service I will be back for service also thanks to Mr chihuahua for the excellent service, my car had a oil leak now good More

by VAVARO98
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 20, 2018 -

INFINITI of South Bay responded

We love to hear these great reviews! So glad you received excellent service at INFINITI of South Bay. Good to know the leak had been repaired and you're on the road again. Please don't forget to check your mailbox and our website for current service coupons. Have a great Thanksgiving!

November 15, 2018

Good customer service and fast Not a long wait and Wilson was very friendly. Also the waiting room nice and peaceful to the customers. I would definitely go back and recommend frien More

by OMAR.HDEZ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 20, 2018 -

INFINITI of South Bay responded

Omar, Thank you for taking your time to post this online review for our team at INFINITI of South Bay. Good customer service and fast is a great headline for our team. We appreciate your recommendation and look forward to the opportunity to service your vehicle for years to come. We love loyal clients!

November 14, 2018

2017 QX50 Thank you Edson for keeping my family and I safe on this road! I Love INFITINI OF South Bay! Highly recommend it! My rating 10 stars! More

by LOREGOMEZPONCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

INFINITI of South Bay responded

Thanks for the LOVE! We appreciate your 10 STAR rating!!! We are so pleased to learn that your are safe on the roads because of Edson and INFINITI of South Bay. And, we are so grateful of you for taking the time for this online post. Please remember to check our website for current service offers, and we look forward to taking care of you and your family for years to come.

November 14, 2018

Great Customer Service My experience with Infiniti of South Bay has always been professional and courteous since 2001. The employees have changed, but not the service! Than More

by SYM0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Thanks so much for your loyalty for coming to INFINITI of South Bay for 17 years! We are glad that we were able to provide such great customer service. Our pricing is very competitive for the luxury market, and we provide a higher level of service and much better facilities and amenities than the average garage. If you're on a budget or just waiting for the best deal, please remember that we post new service coupons on our website every month.

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