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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

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December 10, 2018

Polite, Fast, great service. Customer service was very polite and helpful. Answered all my questions. Candice listen and made sure my QX60 was taken care of. I was very happy with More

by BALTASARGARIBAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 20, 2018 -

INFINITI of South Bay responded

What a great SUV, the QX60... our family is on our second one. Thank you for recognizing Candice for her polite and helpful service. We understand how important it is to listen and keep our clients informed. We appreciate your business at INFINITI of South Bay and are pleased to earn that you are happy with our service. Thank you.

December 10, 2018

Excellent service, exuberant prices The service representative was very courteous and knowledgeable. He offered a good discount, and I guess did all he could, but regardless of that pri More

by LETITCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

INFINITI of South Bay responded

Thank you for your positive review of the personalized service you received at INFINITI of South Bay, and the discount you received for your repair. Please check our website monthly for new service specials should you have any pending service needs. And, if you would like to get into a new vehicle, please know that now is the best time to buy. Thank you for your business and we look forward to providing a luxury experience in every visit you have at INFINTI of South Bay

December 08, 2018

Satisfied Nice waiting area. My service advisor was professional and thorough. I was in and out in less than 15 mins. I didn’t have to wait on the loaner vehicl More

by BROWNSTARR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

INFINITI of South Bay responded

Thank you for recognizing our nice waiting area, we recently renovated so that our clients could enjoy the INFINITI luxury experience. At INFINITI of South Bay you'll find a waiting area that has Starbucks coffee, danishes in the morning and snacks and cookies in the afternoons... plus, we have comfortable leather chairs and couches to help make you feel at home. We appreciate your business and recognition of our good customer service. Thank you.

December 07, 2018

Oil change All the employees were very helpful and friendly .Work was done in time I was told and handled very professionally. Merry Christmas and happy new year More

by JBRETT5755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you for the best review a 5 Star review of your experience at INFINITI of South Bay! We are glad you found that all of our employees were helpful and friendly and delivered as promised. Thank you for your business and Merry Christmas to you! Looking forward to seeing you again in the new year.

December 06, 2018

Recall service Very helpful friendly courteous service Wilson and the service department are definitely on point 👌🏼 Keeping them in mind next time I’m in the marke More

by FRANKIE.V21
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 07, 2018 -

INFINITI of South Bay responded

Hey Frankie! Glad to learn Wilson was so friendly, helpful and courteous during your visit to INFINITI of South Bay for a recall service. We have the best team of Service Advisors in Southern California, and great leadership from Thomas the Service Director. Please check back to the website often for new and pre-owned INFINITI sales, special offers and deals... and hopefully we can get you into that new ride soon. We appreciate your business, thank you!

December 06, 2018

AMAZING! I came in to get an oil change and Candice made it possible to be able to get my car during my lunch break. I didn’t have much time so the process bei More

by JENNC1689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you so much for our posting this great review of your expedient service at INFINITI of South Bay. We are glad that Candice was able to get you in and out quickly! We appreciate your business.

December 06, 2018

Awesome service I brought my q50 in for warranty work. Edson with service was extremely courteous and provided me with a+ service. He was very communicative and exp More

by MAXQGENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

A+ Awesome Service! How's that for a glowing recommendation!?! Thank you kindly for such a positive 5 STAR review of INFINITI of South Bay, the best INFINITI dealership in Southern California. It feels great when your Service Advisor actually "advises" you and keeps you informed along the way, doesn't it? We are so glad you found those qualities in Edson. Thanks for taking the time to post your review and thank you for your business.

December 05, 2018

40k service Edson took care of everything. He had the loaner car ready called me regarding recommended additional service and used coupons to help save me $$. Tha More

by GTACHIBANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you for coming to INFINITI of South Bay for your 40K service. We are grateful to Edson for his excellent customer service, we are glad he took good care of you. We update service specials monthly, so please remember to check our website often. Thank you for taking the time to post online about your positive experience.

December 04, 2018

5 Star Service I haven't been to this Dealership since the new ownership and I must say.. The service people are the same as before and they are great! They were ten More

by SPORTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porter was great also. Good conversation on the way home., Candice Roxas, Ever Villalobos, Thomas Moncayo, Wilson Chihuahua
Dec 04, 2018 -

INFINITI of South Bay responded

Thanks so much for recognizing the 5 Star Service our team at INFINITI of South Bay provided during your last visit. And, thank you for recognizing the entire service team in your review. We work hard to be attentive to our customers needs, and it means so much when it is recognized. We appreciate your feedback on our remodel. And as you have seen, we have created several areas in our lounge to accommodate the different needs of guests. There are comfortable leather chairs as if in a living room where clients can watch television and enjoy some beverages and snacks, there are work stations where clients can catch-up on business and there are chairs with tables where guests can comfortably share a conversation. Thank you for you business and your loyalty to INFINITI of South Bay.

December 04, 2018

Fast service The environment was welcoming and the staff was extremely helpful and caring. I felt confident and happy with the amount of help I got. I enjoyed the More

by BARCELON_LESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Chapman
Dec 05, 2018 -

INFINITI of South Bay responded

Sounds like we're like the Jimmy Johns of car service - freakin fast! Thank you for your great review and for recognizing Mark and Edson on your resent visit to INFINITI of South Bay. Great feedback for the team that they made you happy with the amount of help they provided. And thanks for recognizing our waiting area... we just remodeled to ensure a luxury experience for our clients.

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