INFINITI of South Bay - Service Center

Poor communication I have to say this was my first poor visit to the south bay. My visit was for routine maintenance. My rep was Ever. He was not very attentive to me. M I have to say this was my first poor visit to the south bay. My visit was for routine maintenance. My rep was Ever. He was not very attentive to me. My wait was over two hours and he quoted me one. Not once did he check with me and update me on my vehicle. Upon completion he forgot to give me my color codes vehicle report. I had to ask for it. I also had to ask him to explain codes that appeared on the report that he didn't even mention. I am use to working with Candice who is very helpful and attentive. The only people I noticed receiving attention from the staff were males. Corporate may want to note that the reps were mostly males and talked a lot about their fantasy scores and players in the presence of customers. The atmosphere at this location is usually much more professional. I live quite a long way but I come here for that reason. I plan to return for service, but with my husband or brother so the sales reps will offer more guidance and assistance. I didn't feel like I was taken seriously this visit. This is also disappointing because I have been a loyal Infiniti customer for 12 years. More

Excellent Wilson is awesome over in service. I would recommend that if you have an infinity to come to South Bay Infinity if you want the job done correctly and Wilson is awesome over in service. I would recommend that if you have an infinity to come to South Bay Infinity if you want the job done correctly and in a timely manner. More

Excellent Job Wilson was very helpful. Had my vehicle was serviced there and had me out of there within an hour. they did a great job as always. Wilson was very helpful. Had my vehicle was serviced there and had me out of there within an hour. they did a great job as always. More

Everyone was very nice Thank you for the coffee and pastries in the Lobby area was quite unexpected but helpful cause I didn’t have breAkfast and felt weak Thank you for the coffee and pastries in the Lobby area was quite unexpected but helpful cause I didn’t have breAkfast and felt weak More

SB changed Since they changed to auto nation and back to South Bay infiniti. Service has gone way down!!! Too much to write here but let me say after a $800 plus Since they changed to auto nation and back to South Bay infiniti. Service has gone way down!!! Too much to write here but let me say after a $800 plus bill, all the maintenance lights are on three days after service!!! Not happy!!! More

Great This service was great and very helpful . The people were nice and accommodating. They helped solve my issue and I left a happy customer. They have me This service was great and very helpful . The people were nice and accommodating. They helped solve my issue and I left a happy customer. They have me a complimentary car wash More

Great job My g35 was promptly fixed . Candace was very helpful as always. She did an amazing job. My car is running like new. The quality of the job is outstan My g35 was promptly fixed . Candace was very helpful as always. She did an amazing job. My car is running like new. The quality of the job is outstanding More

Good job I didn’t have appointment. The gentleman that assist me was excellent. I didn’t purchase my car there but I will upgrade in the future. Very impressed I didn’t have appointment. The gentleman that assist me was excellent. I didn’t purchase my car there but I will upgrade in the future. Very impressed More

Service was great Candice processed my service very quickly. Reviewed all inspection results with me and answered all my questions about the iphone interface. Could a Candice processed my service very quickly. Reviewed all inspection results with me and answered all my questions about the iphone interface. Could ask for anymore. More

Great! Great service, friendly and easy to work. Had a loaner car available and made the process very easy. Very quick and easy repair! Thank you! Great service, friendly and easy to work. Had a loaner car available and made the process very easy. Very quick and easy repair! Thank you! More