Back

INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

Sort by
December 31, 2018

As always, I experience the best service when there's a con Infiniti of South Bay has always been very professional with me during sales and service. I would recommend this dealership to anyone looking for a g More

by Jesse1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Alvarez, Ever Villalobos, Thomas Moncayo
Jan 01, 2019 -

INFINITI of South Bay responded

Jesse, Thank you for recognizing the connection you received with the professional service from our team at INFINITI of South Bay. And thank you for recognizing Thomas, Everado and Luis by name. Our team is truly committed to customer experience and it is so appreciated when this is noted. We are so very grateful for your recommendation of both our services and sales teams. Thank you for your business, and we look forward to servicing our needs in the years to come. Happy New Year!

December 29, 2018

Bestest! Been coming here for years and purchased my car here still the best service. Mr. Trujillo always goes thru each service needed and what was done. More

by REBLIMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2019 -

INFINITI of South Bay responded

Bestest is the Bestest compliment we could ever receive!!! Thank you for posting your review of your experience at INFINITI of South Bay and the service provided by Edson. Our training stresses the importance of communication. And, we are pleased to learn that Edson went through what was needed and what was done. Thank you for your business and we hope to provide exceptional client service in 2019 and the years to come.

December 28, 2018

Good service They were able to spot issue with my car that other infiniti dealers could not have spot for me so i was very pleased thanks southbay More

by MJOELBRAVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 01, 2019 -

INFINITI of South Bay responded

What a great review! Thank you for recognizing that our team at INFINITI of South Bay was able to recognize the issue with your vehicle that other dealerships could not. This is such a perfect example why clients come to INFINITI of South Bay instead of other dealers or the mechanic down the street. Training is very important to us, and every technician we have on staff is INFINITI certified. In addition to their certification, they are required to pass annual training on new models and best practice techniques. This is the difference clients like you will find in the service at INFINITI of South Bay, Thank you kindly for your online post!

December 28, 2018

Always great service Been using this facility for years. They have been consistently great in servicing cars and taking care of us as customers. Candace Roxas is a true pr More

by CHRISHAAS31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 01, 2019 -

INFINITI of South Bay responded

Always great service is a great compliment, thank you. As a long-term client, we appreciate that INFINITI of South Bay has been consistent in providing good service and taking care of your needs as a client. And thank you for recognizing your Service Advisor Candice, it means so much when we receive personalized feedback. Looking forward to servicing all of your needs in 2019. Happy New Year and thanks for your great review.

December 28, 2018

Quality of Service. Service and Service Advisors are excellent. The only place I take my Infiniti for service. They always find and repair any issues with my car to kee More

by Caddy286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jan 01, 2019 -

INFINITI of South Bay responded

Caddy, Thank you for your Five Star review and for posting that INFINITI of South Bay is the only place you take your INFINITI for service! What a compliment! It is a pleasure to learn that our Service Advisors Candice and Edson are able to identify repair issues and keep your car running like new. We appreciate your recommendation to other INFINITI owners and look forward to providing exceptional service in the years to come. Happy New Year!

December 28, 2018

My experience was pretty good. New costumer service reps, di Costumer service was good. I think there’s always room to grow. Due to new staff we as costumers need to get use too & give a chance. More

by SEAN_DOUBLE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jan 01, 2019 -

INFINITI of South Bay responded

Sean, Thank you for recognizing our new team and working with us as we grow as a new dealership under new ownership. You have our total commitment that we are here to provide exception service. Thank you for your business and we look forward to servicing your needs with our new team.

December 28, 2018

Poor service and misleading ad I was led in to this dealer because they sent out a coupon for service. When I presented the coupon, they told me it was no good for my car. They even More

by NUNNAUBZNZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Dec 31, 2018 -

INFINITI of South Bay responded

We stand behind every coupon we print or promote online and our disclaimers clearly state offer details. To post this review because we would not honor a full synthetic oil change for the price of a conventional oil change is not true, right or fair.

December 28, 2018

Everardo was respectful and professional First time here had my car serviced without an appointment,customer service was excellent, staff was friendly and courteous!! i would definitely come More

by Cincoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jan 09, 2019 -

INFINITI of South Bay responded

Cincoz, Great to learn that we did so good on your first visit. Thank for your Five Star review of INFINITI of South Bay and for your recommendation. We look forward to your next visit - and please remember to check our website for service specials as they change monthly. Thanks for your business.

December 28, 2018

Service To Whom It May Concern, Your service manager was great from start to finish. I asked to try a suv for a rental vehicle and he made that happen. Al More

by PATKELLEY1804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 28, 2018 -

INFINITI of South Bay responded

Mr Kelley, Thank you so much for your positive feedback of INFINITI of South Bay and our service manager Everado. Our team work hard to provide an exceptional experience and it means so much when we hear great feedback on our employees. Thank you.

December 27, 2018

Great service! This is the second time I take my car for service and I’m very pleased with the service and customer service was excellent. Thanks More

by Nevin63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Alvarez
Jan 01, 2019 -

INFINITI of South Bay responded

Nevin, Thank you for recognizing the consistence in our performance during your service visit to INFINITI of South Bay. We are pleased to hear that your found the customer service that Edson provided to be excellent. Your time in posting this review is appreciated and we look forward to providing exceptional customer service in your visits to come. Happy New Year from the team at INFINITI of South Bay,

...
129
...