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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews

1,448 Reviews of INFINITI of South Bay - Service Center

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January 17, 2019

Great service and personnel The personnel at the dealer is very professional and nice. My car was well taken care of. They explained to me thoroughly what my car needed and how More

by SANCHEZK239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2019 -

INFINITI of South Bay responded

We have found that good customer service starts with being good to the customer. That is why we stress the importance of explaining what the vehicle needs, what will be done, how long it will take and how much it should cost. It's great to learn that you found our team professional and friendly.Thank you for your recommendation.

January 17, 2019

Great Experiance at Service Center Been going to this Service Center since 2011. Customer service is always Awesome! Candice in service is always friendly and easy to deal with. She co More

by HSTIEBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 18, 2019 -

INFINITI of South Bay responded

Hstiebel, Thank you for your loyalty in servicing at INFINITI of South Bay for all these years. And we're glad to learn that you feel we are providing the same great service for over 8 years now. We appreciate that you have recognized Candice for being friendly and easy to work with. We appreciate your business, thank you!

January 16, 2019

Quick & Easy It was a rainy day. The drainage at your drop off area is sub-par, but the service guys made sure to try and sweep off the ponding so I didn’t step in More

by Sheng0589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lopez, Ever Villalobos
Jan 16, 2019 -

INFINITI of South Bay responded

Sheng, Thank you for bringing this drainage issue to our attention, we'll be sure to speak with our facilities team. In the mean time, we are glad that we were able to sweep some of the water away. Glad you enjoyed our fresh roasted Starbucks coffee, that machine sure brews a great cup of java. We appreciate your business, thanks for servicing with INFINITI of South Bay.

January 16, 2019

Infiniti Q56 Wilson always takes great care of me and my vehicle. I'm always satisfied with Infiniti's service and how much Infiniti cares about the customer. More

by MATTHEWKINGSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jan 18, 2019 -

INFINITI of South Bay responded

Hey Matthew! Thanks for your great online review of Wilson and the service you've received at INFINITI of South Bay. We look forward of taking very good care of you and your INFINITI Q56 for years to come. We appreciate your business.

January 15, 2019

Quality Service Early arrival , work got done within reasonable time frame. Wilson willing to walk me through and explain all my questions. One of the few I can call More

by OROVISTA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jan 16, 2019 -

INFINITI of South Bay responded

Thank you for taking the time to give us feedback on your recent service visit at INFINITI of South Bay. We appreciate that you have recognized Wilson for his good work in making sure you understood the repair and in getting it completed in the time frame he stated. It is good to know that he is responsive and is providing quality service. Thank you.

January 15, 2019

Got the job done quickly! Dropped it off at 2:00 pm and it was ready at 6:00 — great service! Service waiting area was very nice. Edson was easy to work with. More

by JIMJUNEAU1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

Jim, Thank you for posting online how Edson was able to get you in and out quickly. And thank you for mentioning our newly remodeled waiting room. We have designed it to have comfortable lounge chairs for clients to relax and enjoy some TV, work stations for clients who need to catch up on some work and chairs with tables for clients who want to sit and have personal discussions during their visit. Thank you for being a client of INFINITI of South Bay, we appreciate your business.

January 15, 2019

great experience I have been coming to this dealer for the last 3 years , Wilson has been the one to attend me most of the times . He does a great job always working More

by JOHAN.ESCOBAR95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jan 16, 2019 -

INFINITI of South Bay responded

Johan, Thanks for posting online that you had a "Great Experience" during your service visit to INFINITI of South Bay. We'll make sure we pass this along to Wilson - It's so encouraging to our members when they receive such great feedback. Thanks for your loyalty and we look forward to providing this same great service for years to come.

January 15, 2019

Quick service as needed perfectly satisfied. Called later in the day to see if I could come in and get an oil change. They told me absolutely and to come on down, I did so in and out in an hour More

by KENNETHMARTINJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

That's what we love to hear, another perfectly satisfied customer. That team we have there in service at INFINITI of South Bay sure does have it together. We are pleased to learn that we were able to fit you in and get you in and out quickly. Thank you for servicing with us at INFINITI of South Bay.

January 14, 2019

The greatest excellent service that I have ever received fro Because I have been going to the dealer for well over two years each and every time that I go I get the best possible service that I can get an that More

by BettyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

Betty, Thank your for the greatest excellent service review you have posted online, We appreciate your recognition of Edson and the entire team at INFINITI of South Bay. We sincerely appreciate your loyalty as a client and look forward to providing an exceptional experience in your visits to come. So glad to learn of your endorsement of the professional customer service you received.

January 14, 2019

Good, but didn't call me. The building is great, people are friendly. Not sure why only one of the three people behind the service desk could help me when the other two were no More

by RSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 16, 2019 -

INFINITI of South Bay responded

Thank you for leaving such a positive review in spite of the lack of attention of our team. It is a fine line between being attentive and over attentive. We never want to be over demanding or upselling or over engaged, yet it appears that we could have done better. Our service team is directed to to engage our clients throughout the service process to ensure our clients are knowledgeable on their service status. We only hope we can provide better service on your next visit. Alerting this to the team, and in the mean time, we appreciate your understanding and patience, Thank you.

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